X4 - Fatal Error, Exit code: 123

Idenwen · Post by **Idenwen** » Fri, 6. Jun 25, 17:57

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X4 - Fatal Error
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A fatal error has occurred and the game cannot recover.
Exit code: 123

EndCBQueue() failed for 'ui\core\presentations\debugline\debugline_recovered\gradient_02_diff'

Version: 7.60 - Code revision: 562021

If a troubleshooting page opens in your web browser, please follow the instructions on that page; otherwise please inform EGOSOFT GmbH technical support.
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OK
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No page popped up.

Edit: moved to english forum, bogatzky

Post by **CBJ** » Fri, 6. Jun 25, 19:12

Please provide a DXDiag and vulkaninfo, and tell us whether or not your game is modified. An indication of when this happened (e.g. on first starting the game, in the start menu, when choosing a gamestart, after playing for a while) would also help.

MODifikaTOR · Post by **MODifikaTOR** » Mon, 30. Jun 25, 07:24

I am facing this error too. It comes in different situations: at the very game start, at first save load, at sector or station approach. Here's my DXDiag and VulkanInfo information: https://drive.google.com/drive/folders/ ... sp=sharing.

Post by **CBJ** » Mon, 30. Jun 25, 09:26

Your graphics drivers are very out of date. The very latest NVidia drivers seem to fix a number of issues that people were having with other recent drivers, so it should be safe to update now. Make sure you update directly from the NVidia site; do not rely on Windows Update.

MODifikaTOR · Post by **MODifikaTOR** » Mon, 30. Jun 25, 15:40

CBJ wrote: ↑Mon, 30. Jun 25, 09:26 Your graphics drivers are very out of date. The very latest NVidia drivers seem to fix a number of issues that people were having with other recent drivers, so it should be safe to update now. Make sure you update directly from the NVidia site; do not rely on Windows Update.

Thanks, i'll try that.

MODifikaTOR · Post by **MODifikaTOR** » Tue, 1. Jul 25, 10:33

I have updated my graphics card driver to version 576.80, but the error still persists:

Now it came while i was approaching a sector througth the gates.

MODifikaTOR · Post by **MODifikaTOR** » Tue, 1. Jul 25, 15:46

It gets me frustrating. I've faced 3 crashes in a row while launching the game. After i was able to lauch it, i got crashes in 2 and 7 minutes one after another. And all of them were with exit code 123 and different textures in error message.

Post by **CBJ** » Tue, 1. Jul 25, 16:05

You might want to perform a full file verification on the game using the Steam (or GOG) client, just to make sure there are no file issues.

It would also be good to know what graphics settings you're using. Can you provide the config.xml file from the Documents\Egosoft\X4\[SteamID] folder, where [SteamID] is a numeric value?

Post by **Alan Phipps** » Tue, 1. Jul 25, 16:09

All of your Windows Error Reports in the DxDiag are LiveKernelEvent crashes. Those are not from game code as the OS prevents it from causing them, but are more usually from hardware or device driver issues. If you have now ensured driver integrity, then I would look at doing some integrity and stress testing of system memory, drives, power, cooling, and cpu to check if they can all stand up to the demands and loading of such as X4.

MODifikaTOR · Post by **MODifikaTOR** » Sat, 19. Jul 25, 17:34

Well, now i am really think that the cause is in my PC. My laptop is a bit weaker than PC but it withstands X4 load perfectly.

MODifikaTOR · Post by **MODifikaTOR** » Sat, 19. Jul 25, 21:52

Alan Phipps wrote: ↑Tue, 1. Jul 25, 16:09 All of your Windows Error Reports in the DxDiag are LiveKernelEvent crashes. Those are not from game code as the OS prevents it from causing them, but are more usually from hardware or device driver issues. If you have now ensured driver integrity, then I would look at doing some integrity and stress testing of system memory, drives, power, cooling, and cpu to check if they can all stand up to the demands and loading of such as X4.

Is there any way i can determine what thing causes game crashes?

Post by **Alan Phipps** » Sun, 20. Jul 25, 16:29

By using the built in Windows tests for system RAM and drives, by stress testing cpu and gpu using free to download tools, and by using system tools monitoring temperatures and voltages while playing. The error messages only really show that the system is crashing profoundly and not in detail what aspect is causing this to happen, that is why independent tests and monitoring are needed.

MODifikaTOR · Post by **MODifikaTOR** » Mon, 21. Jul 25, 14:23

I think i found the issue. X4 doesn't likes FPS Monitor even if it turned off but running on background. It's been third day of hard playing without any problems.

Post by **CBJ** » Mon, 21. Jul 25, 14:37

MODifikaTOR wrote: ↑Mon, 21. Jul 25, 14:23 I think i found the issue. X4 doesn't likes FPS Monitor even if it turned off but running on background. It's been third day of hard playing without any problems.

Good to know. Thanks for reporting back.

For the record, that is already mentioned on our Wiki Page about external tools that can cause crashes.

egosoft.com

egosoft.com

X4 - Fatal Error, Exit code: 123

X4 - Fatal Error, Exit code: 123

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Re: X4 - Fatal Error, Exit code: 123

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Re: X4 - Fatal Error, Exit code: 123

Re: X4 - Fatal Error, Exit code: 123

Re: X4 - Fatal Error, Exit code: 123