Bernd's evasion of a lot of the criticism fans have of his design direction looks bad. On top of this, despite an early apology, he later attempts repeatedly to distance himself from the responsibility for releasing an appallingly broken game - something he must have known was this bad, and something he is getting pilloried for in the comments. What he's said has inflamed people once more, exactly as you would expect. I don't know how he keeps getting things so wrong.
The comments are pretty merciless, and I would say rightfully so in many instances. Here's a rather vehement sample:
balinor wrote:Bernd Lehahn is a scumbag and a liar as far as I am concerned. Plenty of people on DEVNET were making it known that it was not ready for release and yet he claims that it was.
I was lucky enough to get a full refund for the game and I will not purchase another from them.
I wish he had outlined more of the things he would like to see done differently, his hopes for future changes and improvements, and that sort of thing. This interview seems mostly to concern his justification and excuses for the terrible release, and it all falls flat in a sad and even pathetic way. It sounds like it's just him defending himself to protect himself, and that players' thoughts and experiences of the game are really irrelevant to his whole process. It makes me feel his design decisions are a huge problem for the game - he comes off as sounding like his head is in the sand, that he thinks it's all OK really. But it clearly isn't - people don't like the game, and he just doesn't seem to get why or acknowledge their thoughts in any meaningful way.
I still agree with a lot of what this person says, though:
MellowKrogoth wrote:X3 and its standalone expansions were horribly broken and they really had to start over. I don’t know how anyone could cope with a supposed empire-building and space dogfighting game where you couldn’t run the time acceleration feature without your ships crashing into each other. Or where the favored way of “playing” the game was letting it run overnight after setting up a few stations. Or where entering Sudoku numbers through a horrible text interface was somehow a mission.
Now, the solutions they found might not have been the best (even though the technical foundation of the game seems solid), but they deserve credit for undertaking this massive project. People who say they’re done with the series or whatever are heartless bastards. This company deserves all the support it can get, because even great artists have bad moments. They’ll strike gold again eventually if we keep them afloat.
Egosoft are capable of making a good game, and they're tantalisingly close to bettering all their previous attempts with the pieces of a game they have now. That said, with Bernd at the helm defending it blindly and seemingly lacking understanding of the widespread criticism it faces, I think I have less hope for the future than I did before.
Perhaps it's just that he's not much good at interviews like this - maybe he didn't quite plan for it to pan out as it did, or something? Still, I feel like an apologist clutching at straws, here - I just wish Egosoft would make a decent argument themselves as to why we should keep following the game, what they're going to improve, and that sort of stuff. For now Egosoft's public image is that they just sit in some ivory tower, away from any criticism or discussion, and it's bizarre and sad. I really want them to do well, but they shoot themselves in the foot with terrible PR like this.
I guess it's worse than the classic wall-of-silence we get the rest of the time, but it's astonishing they've gone for this long and not tried to improve their public image.