Cant access online inventory, paints for example

[NightmareNight91]

Hello, I have logged in and linked my egosoft account years ago and was always able to access all my paints, but now I can login in but it doesnt seem to stay logged in and none of my paints show up in inventory (obsidian and foundation x for example). Is the online inventory simply not availible now? Or am I doing something wrong? Its a minor thing but i like having access to all my stored paints.

[CBJ]

It is available, but you've not given us enough information to be able to give you any relevant advice about what you might be doing wrong.

These are the steps for accessing it. Which have these have you done, and what happens at each stage?

Here's the step-by-step guide to get access to a Community of Planets Collector's Edition Yasur:

1. create an Egosoft forum account if you don't have one yet
2. make sure you have registered your game in the "Egosoft settings" of your forum account control panel (Steam Link or GOG registration code)
3. start up the game, go to "Online Features" and enable Venture Extension downloads
4. restart your game and wait for the download to complete
5. go to "Online Features" and make sure you are logged in (using your forum account)
6. start or load any game and go to the "Player Information" menu
7. go to the "Inventory" (backpack icon) section on the left and select the "Venture Inventory" tab at the top
8. at the bottom of the menu you will find the button to enable access to the Venture Extension for the current game sessions and all subsequent savegames made from it
9. click the download icon next to your Yasur and it'll appear next to you (or docked at your current station)

[NightmareNight91]

I have made and registered my account, I logged in at the game menu. I have not tried restarting after logging in I will try this tonight and see if it resolves itself, thank you.

[NightmareNight91]

It is available, but you've not given us enough information to be able to give you any relevant advice about what you might be doing wrong.

These are the steps for accessing it. Which have these have you done, and what happens at each stage?

Here's the step-by-step guide to get access to a Community of Planets Collector's Edition Yasur:

1. create an Egosoft forum account if you don't have one yet
2. make sure you have registered your game in the "Egosoft settings" of your forum account control panel (Steam Link or GOG registration code)
3. start up the game, go to "Online Features" and enable Venture Extension downloads
4. restart your game and wait for the download to complete
5. go to "Online Features" and make sure you are logged in (using your forum account)
6. start or load any game and go to the "Player Information" menu
7. go to the "Inventory" (backpack icon) section on the left and select the "Venture Inventory" tab at the top
8. at the bottom of the menu you will find the button to enable access to the Venture Extension for the current game sessions and all subsequent savegames made from it
9. click the download icon next to your Yasur and it'll appear next to you (or docked at your current station)

Sorry to have to come back asking for help, I have registered my account, I have logged in in game and tried restarting. My problem seems to be that it does not stay logged in to online features when I leave the login tab. When I load up a save there is no ''venture inventory'' tab. I am correctly entering my egosoft username and password.

I have been trying to research as to why I cant stay logged in, is it because my PC does not show that I am in the correct loacation? I am in indiana in the united states, but my PC shows me in mexico. I believe this is due to how my internet (starlink) bounces me between sattelites. Is there anything I can do to fix this, is there any more information needed on my end? I have followed the steps you listed exactly. Every time I log in, it seemingly logs in but when I load a save or even start a new game, I am no longer logged in.

[CBJ]

We've checked your account and the associated online activity logs, and everything seems to be working as intended.

First, could you confirm which gamestart you're using? The Online Inventory tab won't appear in things like tutorials or Timelines scenarios; it will only appear in a "normal" game started using a standard gamestart or a budgeted custom one.

Second, we would also like to see whether there's anything unusual about your savegame. Could you upload that somewhere for us and provide a link? See the first thread at the top of the forum for suggested hosting sites.

[PGeyer-Ego]

Hi, NightmareNight91

We have been looking into this and are trying to make it less sensitive. Can you please ensure that your system time is accurate. This might need you to enable automatic/network time. Please letme know if this helps.

Thanks
PG