how can i open the game - System below minimum specs.

Ask here if you experience technical problems with X4: Foundations.

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chiooo
Posts: 6
Joined: Sun, 2. Mar 25, 07:02

how can i open the game - System below minimum specs.

Post by chiooo »

I’m experiencing a persistent crash issue with X4: Foundations after a recent update. The game briefly shows the startup screen .It will pop up a window saying has encountered a problem and Checking for a solution to the problem....But eventually it closes on its own,but closes immediately without error messages. I’ve tried multiple fixes but none worked. has encountered a problem
CBJ
EGOSOFT
EGOSOFT
Posts: 54196
Joined: Tue, 29. Apr 03, 00:56
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Re: how can i open the game

Post by CBJ »

Please read the very first thread at the top of the forum, the one that says "Technical Support Requests - Please read this before posting!", and provide the information requested there. Without that information we can't help you.
chiooo
Posts: 6
Joined: Sun, 2. Mar 25, 07:02

Re: how can i open the game

Post by chiooo »

CBJ wrote: Sun, 2. Mar 25, 10:21 Please read the very first thread at the top of the forum, the one that says "Technical Support Requests - Please read this before posting!", and provide the information requested there. Without that information we can't help you.
Version and language (e.g. 7.10 Hotfix 1, English, etc.).
7.5,Chinese
Whether or not your game is modified using any third party scripts or mods (see note below).
I can't get into the game right now, so I don't have any mods installed
Game start being played.
I'm sorry I don't understand what I'm going to say about this question, if it's about me being asked in the middle of the game or before the game starts, my answer is before the game starts
Exact nature of the problem, where and when it occurs and what you were doing at the time.
When I started X4 normally with steam, there was no window showing the game but a window that said "X4 has encountered a problem" (see the picture I posted below), I don't know what this is because this is my first time playing this game
Any possibly relevant changes you have made to your game, system, or software before the issue occurred.
I didn't make any changes to my system, software, or anything else before playing the game, and the problem arose when I first downloaded and started up. But I updated my graphics driver myself after this issue and it still looks the same
Where appropriate, additional symptoms, error messages, links to saves *, screenshots and crash dump files (see this Wiki entry).
Here's a picture of what went wrongImage
Your system specifications in the form of a DxDiag report and vulkaninfo (see this Wiki entry).**
my dxdiag reporthttps://jmp.sh/t9nnx7Rn
my vulkaninfohttps://jmp.sh/vnIC8QnW

Here's a picture of what went wronghttps://photos.google.com/photo/AF1QipN ... 5oB5yBEo7W
Alan Phipps
Moderator (English)
Moderator (English)
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Joined: Fri, 16. Apr 04, 19:21
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Re: how can i open the game

Post by Alan Phipps »

The picture you added is not being found from the link.
A dog has a master; a cat has domestic staff.
chiooo
Posts: 6
Joined: Sun, 2. Mar 25, 07:02

Re: how can i open the game

Post by chiooo »

Alan Phipps wrote: Sun, 2. Mar 25, 13:49 The picture you added is not being found from the link.
https://jmp.sh/GlwhhbON
chiooo
Posts: 6
Joined: Sun, 2. Mar 25, 07:02

Re: how can i open the game

Post by chiooo »

Alan Phipps wrote: Sun, 2. Mar 25, 13:49 The picture you added is not being found from the link.
Also, my error report, I hope this is useful.https://jmp.sh/99jdYq1f
CBJ
EGOSOFT
EGOSOFT
Posts: 54196
Joined: Tue, 29. Apr 03, 00:56
x4

Re: how can i open the game

Post by CBJ »

The problem is that your system doesn't meet the minimum requirements for the game because you only have integrated Intel Iris graphics. This hardware happened to work with earlier versions of the game, pretty much by chance, but doesn't work with the latest, which is not surprising since it's below the minimum requirements and therefore not tested. We are investigating whether it might be possible restore the ability for it to run on this kind of hardware, but we can't make any guarantees on that for the same reason.

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