Game crashes instantly

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Starlightde
Posts: 4
Joined: Fri, 6. Oct 23, 18:29

Game crashes instantly

Post by Starlightde »

Exit Code 1027
A call to a vulkan function returned vkResult -13 == VK_ERROR_UNKNOWN.

I'm playing English version and 6.20 I think
Games crashes instantly on startup
I furfil the minimum system requirments and my drivers are up to date
I have no clue what to do

Edit:
Version and language: I got it on Steam and installed the latest version availiable 6.20 as far as I can tell and I installed in English
No mods
I assume that would be some sort of cutscene but no nothing plays
I simply started the game on the steam client after a fresh install
The error code I had is at the top
https://drive.google.com/file/d/16e8OeH ... sp=sharing The report on my specs
https://drive.google.com/file/d/1rLLhZk ... drive_link vulkan info
Last edited by Starlightde on Fri, 6. Oct 23, 19:01, edited 3 times in total.
CBJ
EGOSOFT
EGOSOFT
Posts: 54301
Joined: Tue, 29. Apr 03, 00:56
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Re: Game crashes instantly

Post by CBJ »

Start by providing the information requested in the very first sticky thread at the top of the forum, including your DXDiag and vulkaninfo. Without that we have pretty much no chance of being able to help you.
Starlightde
Posts: 4
Joined: Fri, 6. Oct 23, 18:29

Re: Game crashes instantly

Post by Starlightde »

CBJ wrote: Fri, 6. Oct 23, 18:37 Start by providing the information requested in the very first sticky thread at the top of the forum, including your DXDiag and vulkaninfo. Without that we have pretty much no chance of being able to help you.
Well I've done that now
CBJ
EGOSOFT
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Re: Game crashes instantly

Post by CBJ »

Thanks, but you've not made the files public on Google Drive so we can't see them. :)
Starlightde
Posts: 4
Joined: Fri, 6. Oct 23, 18:29

Re: Game crashes instantly

Post by Starlightde »

CBJ wrote: Fri, 6. Oct 23, 19:30 Thanks, but you've not made the files public on Google Drive so we can't see them. :)
I am so sorry this is the first time I had to do this but I think they are public now
CBJ
EGOSOFT
EGOSOFT
Posts: 54301
Joined: Tue, 29. Apr 03, 00:56
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Re: Game crashes instantly

Post by CBJ »

That's better. :)

Unfortunately the problem is that your Intel Iris graphics device doesn't meet the minimum requirements for the game. The game requires a separate graphics card with its own memory, and full support for Vulkan features. The Iris device uses almost entirely system memory.
Starlightde
Posts: 4
Joined: Fri, 6. Oct 23, 18:29

Re: Game crashes instantly

Post by Starlightde »

CBJ wrote: Fri, 6. Oct 23, 20:44 That's better. :)

Unfortunately the problem is that your Intel Iris graphics device doesn't meet the minimum requirements for the game. The game requires a separate graphics card with its own memory, and full support for Vulkan features. The Iris device uses almost entirely system memory.
Huh well thank you for clearing that up

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