EgoSoft - Where are the known issues?

[Ordogg]

Throughout the forums, there is always locked post with statements from the moderators that basically say (We already addressed this or made a statement about it - etc.) Where is this information?
Where is the list of known issues? - I can't find one.
Is there a bug tracker or updated list of bugs? - I can't find one.

I've asked a moderator in private message to please provide me a link to the invincible bases issue where it was explained (Apparently) and no response. If your going to keep telling us its been discussed or stated on here elsewhere please create a pinned article with this information and reference it when you lock the topic, instead of not allowing to ask where the information is. This will also save time by not having to write a unique response each time a new person to the forums asks about something. Its not our fault that the game state is the way it is.

Yes I've tried searching the forum, also I'm not talking about "X4: Foundations - Known Issues with possible workarounds" posted in X4 Technical Support this article doesn't cover the things the moderators are telling us that are stated/explained elsewhere.

[Alan Phipps]

Please provide me by PM with links to any X4 threads you feel were prematurely locked which were not blatant necros nor locked for other forum rule contravention. You say you are dealing with this issue by PM with some undisclosed moderator yet received no reply before posting here. Please be aware that some moderators are forum/role-specific and that most moderators here are unpaid player volunteers and *not* Egosoft devs.

The easiest way to see what bugs are currently being addressed is to read the X4 Public Beta forum - that does often address previously existing bugs as well as those newly introduced in interim beta builds.

[exogenesis]

Well, as background info, you can always browse the issues in Egosoft's Jira board,
they're maintaining a crash --> instant report system,
plus all the lists of known issues (bugs & features).

https://www.egosoft.com:8443/jira/brows ... ?filter=-4

[CBJ]

I've asked a moderator in private message to please provide me a link to the invincible bases issue where it was explained (Apparently) and no response.

Actually that was my mistake. I read your message but didn't have time to answer at that time, and then it got lost in the mass of other messages and I forgot about it. Sorry about that. To be clear, however, when I said something had already been explained, I wasn't talking about a specific thread with a detailed description of a known issue, just about an earlier thread similar to yours which had been answered with a similar statement to the one I made in yours.

Those who have posted above have given good answers to the more general question of where to find similar information.

[Techedge]

I've asked a moderator in private message to please provide me a link to the invincible bases issue where it was explained (Apparently) and no response.

Actually that was my mistake. I read your message but didn't have time to answer at that time, and then it got lost in the mass of other messages and I forgot about it. Sorry about that. To be clear, however, when I said something had already been explained, I wasn't talking about a specific thread with a detailed description of a known issue, just about an earlier thread similar to yours which had been answered with a similar statement to the one I made in yours.

Those who have posted above have given good answers to the more general question of where to find similar information.

I may be a bit off topic but I want to stress how, with this answer, Egosoft team demonstrates one more time its attention about the relationships with the users/customers. Thanks for your attention and keep up the -not so good at the moment but getting better and better with time- work (and no, I'm not pissing you).

[Ordogg]

Thank you all for responding.

Alan,
Blatant "Necros" with-in Egosoft's team of moderators appears to be a very subjective issue itself.
For example.
https://steamcommunity.com/app/392160/d ... 001476288/
If you read this thread Kensei asked if the problem was resolved or not, the moderator (for which I remind you is the customer facing representative for EGO soft volunteer or not) elected to not answer the question and close the thread. "Necro."

Shortly after this, a thread was posted last night around 3:00AM PST a user asking the moderators to stop necroing threads that had value. I did respond to the OP and agreed. This morning the thread was DELETED. The thread was asking for a serious issue regarding customer service to be looked at, it was not flaming and was a valid concern for the customer. This is pretty much unacceptable.

RE Issues: Its not so easy. A short bulleted list of items that are being worked on will reduce the number of questions / issues that people facing. I'm sure the developers have a set of issues they are working on each week/month, a quick update/edit that is in-line with their project workload would really go a long way. I don't live on these forums and do not read every post, I just want to quickly see if what I'm experiencing is being worked on or not. I would rather not read 100's of posts and still be uncertain or not if there is going to be a fix or not or most importantly when.

Jiran:
Thank you, this helps a lot But it doesn't show the acknowledgement, plan and explanation of the issue that I'm told exists.

CBJ:
However in both threads - How you said it indicates that there is a place that you have stated, acknowledgement, more in detail the reasons and the plan for these items to be fixed, however you don't indicate where that information is located. If given no chance to ask and receive no response by PM from you, its clear that your over burdened with your workload, then something needs to be changed to allow you to provide the customer a path to this information you mention that exists. I still don't see the information.

viewtopic.php?f=192&t=417045
viewtopic.php?f=192&t=416978
Per you:
"only two (AI bumping into things, and stations with modules under construction not being fully destructible) are actually "bugs", both of which we have already acknowledged and stated we would be working on"

"We are aware of this issue and do plan to work on it, but as previously explained it is not as simple to fix as it might seem. There are existing threads on the subject, most of which are both more descriptive and more constructive, so no need for a new one."

I only write these things because i love the product and want you and your company to be successful . Improving your relationship with your customer, with great customer service and communications can set you apart from the current difficulties that face the gaming industry.

[Falcrack]

At the risk of violating forum rules by discussing moderator actions, I will say, without discussing any specific moderator or specific thread, that I dislike the habit of some to immediately close threads because of "necro". There are times when perfectly valid reasons for necroing an old thread exist. And unless the necro is done for the specific intent of trolling, I think closing such threads serves little purpose, and may unnecessarily offend the person who replied to the old thread. Sometimes, when it comes to moderating, no action is better is better than taking too much action.

[CBJ]

There is actually a very good reason for closing old posts that have been resurrected, namely that they often contain information that is out of date and no longer correct. People reading a thread rarely look at the dates, fail to realise that the situation described was resolved or changed a long time ago, and go away with a completely false understanding of the current situation. Moderators have to take a value judgement as to whether this is the case, and therefore whether a thread should be closed, but they may tend to err on the side of caution because ploughing through a long thread to check whether everything in it is up to date is simply not an effective use of their time. Asking people to start a new thread if they want to discuss the same subject is usually a more practical option.

Now, let's please stop discussing moderator actions, either here or on the Steam forum, or this thread too will end up getting locked, and that would be a shame.

[Imperial Good]

Well, as background info, you can always browse the issues in Egosoft's Jira board,
they're maintaining a crash --> instant report system,
plus all the lists of known issues (bugs & features).

https://www.egosoft.com:8443/jira/brows ... ?filter=-4

The problem is the data there is not very useful due to a lack of maintenance. Most of the entries are crashes, which might be hardware related. Those that are not crashes might not be bugs. Additionally most of the bug reports submitted to the forums are missing from there.