Has technical support always been this bad?

[rayx]

All I see is the Foundations - Technical Support forum, where the bug report I submitted seems to have been completely ignored by the support team.

I submitted a related post in this forum. Several players replied expressing that they too had problems with the issue, and some players provided (impressive) hacks in an effort to help. Unfortunately I don't have the time or inclination to hack X4. That is Egosoft's job.

I wish there was a way to at least receive some sort of indication that the bug has been noted. As it is, I have no idea whether or not people who could fix the bug are even aware.

Am I missing something? Has it always been this bad?

[DeFragMe]

generally, if the thread in the section does not get moved or noted that more information is needed. It is fine.

they read each thread, it is just not needed to say always something in each thread.

[rayx]

Good to know. Hope you are right.

[Nexuscrawler]

Something like the github bug tracker would definitly help to see whether a bug was recognized as such and will be worked on.
The communication really is a bit lacking.

[Kadatherion]

Yes, believe me, they do read through it all (or, at the very least, things are reported to them by the "generic" mods). But they can't reply everywhere, for obvious reasons. And usually, they at most reply when a bug is already squished for the next patch, because "aknowledging" a bug and then not having the fix already in the next patch - which can obviously happen, there's only so much you can do at any one time - is the kind of thing that creates a lot of undeserved backlash, so devs - any dev, not just Egosoft's ones - usually refrain from that.

Plus, I'd add, the tech support forums should have been used for... well, tech support, game bugs that don't concern tech issues are a bit out of place. But the same goes for this general forum, because they get diluted by all the general talk, so you also have to add a bit of chaos to the equation.

[letwolf]

its like that
Crowd of User (CoU)
CoU:
- pathing is broken!
- we miss way more options for trading!
- we stuck in bugs, closed door that imprisoned us in own ships!
- economy stalls and broken!
-....
Developer team:
- Fack them all!!! We will make Betty and other facny useless stuff instead

[DeFragMe]

its like that
Crowd of User (CoU)
CoU:
- pathing is broken!
- we miss way more options for trading!
- we stuck in bugs, closed door that imprisoned us in own ships!
- economy stalls and broken!
-....
Developer team:
- Fack them all!!! We will make Betty and other facny useless stuff instead

in that case you havent read the patchlogs since 1.0

[letwolf]

its like that
Crowd of User (CoU)
CoU:
- pathing is broken!
- we miss way more options for trading!
- we stuck in bugs, closed door that imprisoned us in own ships!
- economy stalls and broken!
-....
Developer team:
- Fack them all!!! We will make Betty and other facny useless stuff instead

in that case you havent read the patchlogs since 1.0

I've read the 1.50 instead

[OneOfMany]

Egosoft have always been glad of bug reports. They even go as far as to ask you to format the reports correctly. The tech support forum is a great place to post a correctly formatted bug report and watch it get burried to oblivion along with all the whines about the game.

[DeFragMe]

its like that
Crowd of User (CoU)
CoU:
- pathing is broken!
- we miss way more options for trading!
- we stuck in bugs, closed door that imprisoned us in own ships!
- economy stalls and broken!
-....
Developer team:
- Fack them all!!! We will make Betty and other facny useless stuff instead

in that case you havent read the patchlogs since 1.0

I've read the 1.50 instead

than lets start simple, these are the changenotes :

Spoiler

Show

Added option for "Betty" to speak target names.
Added option to undock and abort ship upgrades that are waiting for resources.
Added entry for the manual to Help menu,
Improved performance with AMD GPUs.
Improved ability of lasertowers to track targets.
Improved faction rebuilding logic to not overload shipyards as much.
Improved traders supplying shipyards and wharfs.
Changed inventory drop button to drop all selected wares if multiple are selected (for single wares amount can still be chosen).
Changed maximum damage done to ships due to sabotage by bailing pilots.
Fixed ships flying huge curves when going long distances.
Fixed getting left behind when leaving your ship in the space suit while in relative movement with a bigger ship.
Fixed squadron subordinates sometimes flying extremely far from their commanders while flying in formation.
Fixed station-based mining ships delivering very few resources to their station if the station has little to no funds.
Fixed capital ships sometimes bouncing off of each other when attempting to dock to exchange wares.
Fixed pirate ships congregating around their own stations.
Fixed incorrect reputation requirements for friend/ally ceremonies of Ministry of Finance.
Fixed repair mass traffic of pirate ships causing reputation loss when destroyed.
Fixed turrets and self-maintenance not working on ships whose pilots bailed out.
Fixed job ships not filling out their squadrons to make up for combat losses.
Fixed player ship not being included in boarding menu ship selection if player ship is selected along with other player-owned ships.
Fixed defence drones attempting to go to dock for repairs and to get more supplies.
Fixed Satellite Coverage mission.
Fixed Rescue Ship mission not rewarding any credits.
Fixed ships to be rescued from a minefield responding to attacks.
Fixed other lasertowers in a group not responding if one of them is attacked.
Fixed several issues with Find Lockbox mission, including it not finishing in certain cases.
Fixed Repair mission not completing if object got repaired in the meanwhile.
Fixed Acquire Captain mission being available for spacesuit.
Fixed Assassination missions selecting player-owned NPC's as mission-target.
Fixed several tutorial progression issues.
Fixes savegames with stalled guild missions.
Fixed player not being correctly refunded when aborting some ship builds.
Fixed shipyards and wharfs never building again if they were hacked.
Fixed Xenon shipyards and wharfs sometimes storing wares they don't need.
Fixed menu crash when upgrading capital ships.
Fixed trade context menu being black.
Fixed doors sometimes getting stuck after loading a savegame.
Fixed NPC ships being removed on loading savegame in some situations.
Fixed various localisation issues.
Fixed reversed front/back speakers.
Fixed causes of several freezes and performance issues in specific circumstances.
Fixed several other causes of rare crashes.

we have 32 lines of fixed stuff
than we have 3 lines of "added" stuff, where one is Becky , one is just generally usefull for docked stuff that is stuck in upgrades and one thats a small part in the help menu
and 2 changed stuff, one for bailing pilots that they dont overkill their ship each time and another for droping stuff
and lastly , there were 4 improvments. 1 that AI gives warfts/shipyards more ressources and 1 that doesnt lett AI overflow the shipyard with build requests (wich i see more as a bugfix). than another one that made laser turrets better (beacuse they where quite usless) and another one that just improved AMD performance.

so from all that, i only cann see 2 thing that was actually added , Betty and help menu, and alltogether 39 improvments (where 32 where bug fixes)

so i really dont get why people complain that they added becky and did not fix stuff.

[lavak9]

...than we have 3 lines of "added" stuff, where one is Becky , one is just generally usefull for docked stuff that is stuck in upgrades and one thats a small part in the help menu
and 2 changed stuff, one for bailing pilots that they dont overkill their ship each time and another for droping stuff
and lastly , there were 4 improvments. 1 that AI gives warfts/shipyards more ressources and 1 that doesnt lett AI overflow the shipyard with build requests (wich i see more as a bugfix). than another one that made laser turrets better (beacuse they where quite usless) and another one that just improved AMD performance.

so from all that, i only cann see 2 thing that was actually added , Betty and help menu, and alltogether 39 improvments (where 32 where bug fixes)

so i really dont get why people complain that they added becky and did not fix stuff.

Oh, my, God Becky, look at her butt
It is so big, she looks like
One of those rap guys' girlfriends

[LordFlinx]

Egosoft have always been glad of bug reports. They even go as far as to ask you to format the reports correctly. The tech support forum is a great place to post a correctly formatted bug report and watch it get burried to oblivion along with all the whines about the game.

WHUT? I am a DA USER !

Customer, get it ?!

I give cash and demand instant and total control.
If not I bitch and moan till < insert favourite toy / promotion / refund >

[/sarcasm]

As a professional in tech support :
Egosoft actually has a quite good and reactive support team, and I have seen much worse forum and moderator reactions, too.

1) Its a game, relax.

2) Be happy the Dev team has a Mod team, that leaves them more time to code

[Erqco]

BADDDD!!!! I saw them patch games that are more than 15 years old for keep them playable. For a small developer that is great.

Be fair, go thru the patches notes and check how many fixes are been done or they need to stop everything to address a player problem!, possibly they are trying to fix bugs that broke the game or trying to solve other issues, to try to balance the combat and the economy.
If the bugs male you feel frustrated (I can understand this) put it aside for a time and come to play it in the future, You will see how it has become a better game.
But I can tell you that Egosoft is the only PC games company that I know that back their product for years.

I am sure that you know plenty of games that were sold broken and after a year or less have become forgotten.

[CaptainX4]

BADDDD!!!! I saw them patch games that are more than 15 years old for keep them playable. For a small developer that is great.

Be fair, go thru the patches notes and check how many fixes are been done or they need to stop everything to address a player problem!, possibly they are trying to fix bugs that broke the game or trying to solve other issues, to try to balance the combat and the economy.
If the bugs male you feel frustrated (I can understand this) put it aside for a time and come to play it in the future, You will see how it has become a better game.
But I can tell you that Egosoft is the only PC games company that I know that back their product for years.

I am sure that you know plenty of games that were sold broken and after a year or less have become forgotten.

and the only one that never fixes major flaws

[Erqco]

BADDDD!!!! I saw them patch games that are more than 15 years old for keep them playable. For a small developer that is great.

Be fair, go thru the patches notes and check how many fixes are been done or they need to stop everything to address a player problem!, possibly they are trying to fix bugs that broke the game or trying to solve other issues, to try to balance the combat and the economy.
If the bugs male you feel frustrated (I can understand this) put it aside for a time and come to play it in the future, You will see how it has become a better game.
But I can tell you that Egosoft is the only PC games company that I know that back their product for years.

I am sure that you know plenty of games that were sold broken and after a year or less have become forgotten.

and the only one that never fixes major flaws

Which ones are the mayor flaws? Or are you trolling? Which software companies have this track of support for their games?
You know flaws aren't bugs and for some people those flaws could be good.
I can agree and I don't like some things (walking in the stations, shields and lasers sharing the energy with the booster or minigames) and one game of the series ( I am not going to mention it). That is different that to say "the technical support is bad". you can see it, games that are now 19 years old and you can play them. there are not too many of those, 15 days after the launch have been patched almost daily, I have been around more than 10 years in this forum, flaws aren't bugs, and the support that Egosoft gives to their games is superb. "Never" is normally a word too big to be used."Sigh... I wish people could make a thread without going completely over the top".

[reqw]

Yes having a post we're bugs have been confirmed woud be greate and maby a mark we are looking in to it. Or something as it is now it lookes like they dont care

[Alci]

Developer team:
- Fack them all!!! We will make Betty and other facny useless stuff instead

yeah, get the whip and cattle the sound designers to fix trading! Now they know how to make games, thank you!

[TerrorTrooper]

Although Egosoft’s communication is often lacking, and their methods may seem outdated, I’ll gove them credit where it’s due, they have an impressive knack at tackling the problems in their games. They may not reply, but they do pay attention. Frankly I think other devs could learn a thing or two from Egosoft.

[CaptainX4]

BADDDD!!!! I saw them patch games that are more than 15 years old for keep them playable. For a small developer that is great.

Be fair, go thru the patches notes and check how many fixes are been done or they need to stop everything to address a player problem!, possibly they are trying to fix bugs that broke the game or trying to solve other issues, to try to balance the combat and the economy.
If the bugs male you feel frustrated (I can understand this) put it aside for a time and come to play it in the future, You will see how it has become a better game.
But I can tell you that Egosoft is the only PC games company that I know that back their product for years.

I am sure that you know plenty of games that were sold broken and after a year or less have become forgotten.

and the only one that never fixes major flaws

Which ones are the mayor flaws? Or are you trolling? Which software companies have this track of support for their games?
You know flaws aren't bugs and for some people those flaws could be good.
I can agree and I don't like some things (walking in the stations, shields and lasers sharing the energy with the booster or minigames) and one game of the series ( I am not going to mention it). That is different that to say "the technical support is bad". you can see it, games that are now 19 years old and you can play them. there are not too many of those, 15 days after the launch have been patched almost daily, I have been around more than 10 years in this forum, flaws aren't bugs, and the support that Egosoft gives to their games is superb. "Never" is normally a word too big to be used."Sigh... I wish people could make a thread without going completely over the top".

what? who likes the x3 ships flying to and back to try to go around the obstacles? or the kingdom end capitals finishing themselves on the asteroids (which by the way affects all player ai ships too)? or that capitals couldnt undock from the phq if you were in the sector because they autoexplode every time and the solution would be as simple as make them fly straight a little more before enabling autopilot... just as some examples but we could talk about dead pathfinding in XR too where all the solution is making rubberspaceships bouncing off things cool feature, sure there are people like them. of course they are better than nonstop exploding ships, i agree but how much better would be actually having a proper flight? ehhh

[Solflame]

Biggest thing is they don't really have time. Small team who is really cracking on working on this game, fixes and updates. As much as people are complaining about lack of response in this thread, every critical bug so far has been fixed. Still got major bugs and things to improve, yeah, but they're working on the game pretty much all the time when they're in the office.

Hell, they couldn't even have a PR team to help promote the game and stuff, how are they going to pay someone to just deal with the technical support forums? For crying out loud, the moderators are volunteers.