[Crashes] Not able to start a new game (or at all)

[Komurin]

Whenever I want to start a new game, with any of the three scenarios I get a crash at the loading screen between 52-62%.
Also the main menu seems to stutter a lot, which I find weird, since my System is pretty high end.

I tried already:
- reinstalling multiple times,
- giving Admin rights to the .exe,
- trying different Drive structures: M.2 and normal HDD
- different graphical settings from lowest to highest, including tweaking Nvidia settings
- turning everyhting to default
- restriciting to 1080p resolution

My specs:
Windows 10
i7-8086k 5GHz
16 GB RAM
Asus ROG 1080Ti
Asus Z-370F
playing on 2560-1440 at 144hz

[CBJ]

Could you provide the other information requested in the sticky thread at the top of the forum, in particular DXDiag and vulkaninfo files. If you can find a crashdump (.dmp) file in your game folder then that would also help.

[Komurin]

Hey,

of course, sorry, I didn't see the sticky before. Thank you already for your reply.

- Version: 1.10
- language: English
- vanilla
- Game start: any of the three
- Exact nature of the problem, where and when it occurs and what you were doing at the time: Any time I start a new game, the intro sequence plays, audio and voice over works fine, as soon as the loading bar hits between 52-64% I either get a CTD or a BSOD with either an unknown error or WHEA UNCORRECTABLE ERROR.

Crash Event:
Kritisch 01.12.2018 20:56:04 Kernel-Power 41 (63)

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Protokollname: System
Quelle: Microsoft-Windows-Kernel-Power
Datum: 01.12.2018 20:56:04
Ereignis-ID: 41
Aufgabenkategorie:(63)
Ebene: Kritisch
Schlüsselwörter:(70368744177664),(2)
Benutzer: SYSTEM
Computer: Skadi
Beschreibung:
Das System wurde neu gestartet, ohne dass es zuvor ordnungsgemäß heruntergefahren wurde. Dieser Fehler kann auftreten, wenn das System nicht mehr reagiert hat oder abgestürzt ist oder die Stromzufuhr unerwartet unterbrochen wurde.
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2018-12-01T19:56:04.447802500Z" />
<EventRecordID>37109</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Skadi</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">59</Data>
<Data Name="BugcheckParameter1">0xc000001d</Data>
<Data Name="BugcheckParameter2">0xfffff801b44e52a7</Data>
<Data Name="BugcheckParameter3">0xffffcd08785ee0f0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>

I don't know how to add a file to the post for the DXdiag :/

[CBJ]

If in doubt, just upload your DXDiag and vulkaninfo files to somewhere like dropbox or pastebin and link them here.

[Komurin]

Ok, thanks for the tip.

https://www.dropbox.com/s/g3su0546cjd3m ... 4.txt?dl=0

I hope it works for you to download.

Vulkaninfo I couldn't produce, but Vulkan is for AMD only right?

Thank you for your hard work and patience!

[CBJ]

No, Vulkan is for AMD and NVIDIA. The game won't run without it. Instructions on getting the file are in the sticky thread at the top of the forum. Those crashdumps (not the event log entries) would also be useful if you can find them.

[Komurin]

Also attached are the links for the .dmp Files after the crashes.

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https://www.dropbox.com/s/oz12kvea9y787 ... 3.dmp?dl=0

https://www.dropbox.com/s/v2m3sao007xp6 ... 6.dmp?dl=0

https://www.dropbox.com/s/zaijc0jmsyt1a ... 2.dmp?dl=0

https://www.dropbox.com/s/ctnv793o8e43t ... 4.dmp?dl=0

[Komurin]

Thanks for the info, Vulkaninfo didn't quite want to play Ball with me.

But I got it at last.

https://www.dropbox.com/s/ovgjjh6dnzw7p ... .html?dl=0

[Komurin]

Tried a fresh install of the latest Nvidia Driver via the link on their Vulkan site.

I got to 70% on the first loading screen, after starting a new game.

But it crashed, this time I got an error message of "stopped working", so all in all progress.

attached are the .dmp

https://www.dropbox.com/sh/lyxi45cfepsj ... pvvva?dl=0

[CBJ]

Thanks. I'll get someone to take a look at those crashdumps to see what is happening.

[Komurin]

Thank you for your help!

[Komurin]

Hey,
Quick Update:
Sadly even after the three updates to v1.21 it didn't change at all. Any New Game I try, starts to load and I get either BSOD or CTD.

Is there any Clue as to what might cause this?

Thank you for your hardwork!

[Komurin]

For anyone having similar problems, that use ASUS ROG STRIX Z370-F Motherboard.

I tried flashing the newest BIOS and it worked for the most part. I got an hour long stable gameplay with only two BSODs.

!! Please be aware that flashing your BIOS can wreck your system. !!

newest BIOS:
https://www.asus.com/Motherboards/ROG-S ... _Download/

- use EZflash and the manual selection of the .cap file to flash the BIOS.

I am pretty sure there are other things still that make X4 abit unstable on my system, but this "fix" got it at least to load up and able to be played.