RE: Can't launch game

[CORPORATEAN]

I, like a number of the people on here can't get the game to launch, from Steam or desktop shortcut

What it does is (via both Steam and shortcut) just blink once and nothing comes up.

I have run verification on the game files in Steam, and no problems come back.


DXDiag

------------------
System Information
------------------
Time of this report: 11/30/2018, 21:30:30
Machine name: LAPTOP-HGOKKV9K
Machine Id: {20F2C4D9-7951-4F25-97F7-D7CC6D7ADB81}
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite L55D-C
BIOS: 5.00 (type: UEFI)
Processor: AMD A10-8700P Radeon R6, 10 Compute Cores 4C+6G (4 CPUs), ~1.8GHz
Memory: 8192MB RAM
Available OS Memory: 7642MB RAM
Page File: 3917MB used, 7773MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon(TM) R6 Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x9874)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_9874&SUBSYS_F8451179&REV_C5
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4316 MB
Dedicated Memory: 496 MB
Shared Memory: 3820 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.578625,0.344250), Green(0.337414,0.571789), Blue(0.159680,0.120617), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD0456
Native Mode: 1366 x 768(p) (60.005Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
Driver File Version: 8.17.0010.1404 (English)
Driver Version: 15.201.1101.0
DDI Version: 12
Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: 8/5/2015 7:00:00 PM, 1493008 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-DB34-11CF-B577-4FD87BC2C535}
Vendor ID: 0x1002
Device ID: 0x9874
SubSys ID: 0xF8451179
Revision ID: 0x00C5
Driver Strong Name: oem20.inf:cb0ae41455da69ce:ati2mtag_Carrizo:15.201.1101.0:pci\ven_1002&dev_9874&subsys_f8451179&rev_c5
Rank Of Driver: 00D10000
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 2
MPO Caps: VERTICAL_FLIP,HORIZONTAL_FLIP,STEREO,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,ROTATION_WITHOUT_INDEPENDENT_FLIP
MPO Stretch: 16.000X - 0.500X
MPO Media Hints: rotation, resizing, colorspace Conversion
MPO Formats: NV12,420_OPAQUE,YUY2
PanelFitter Caps: VERTICAL_FLIP,HORIZONTAL_FLIP,STEREO,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,ROTATION_WITHOUT_INDEPENDENT_FLIP
PanelFitter Stretch: 16.000X - 0.500X

(rest of DXDiag removed due to char limit on post)

[zarrazee]

What fixes have you tried? If we swap lists maybe we can help each other.

I've tried various fixes:

• Ran X4 as admin
  Deleted X4.exe and re-validated integrity
  Restarted steam
  Re-installed nvidia drivers
  Unchecked read/write permission of user docs and X4 steam files
  Created AVG File Shield & Enhanced Firewall exceptions
  Checked X4 has access through Windows Firewall
  Disabled AVG
  Tried looking for and deleting C:\WINDOWS\System32\amd-vulkan64.json - file wasn't there, never used an AMD card previously
  Took Thrustmaster T16000M FCS USB out of port
  Uninstalled Oculus client
  Took Rift USBs and sensors out of port
  Disabled Steam overlay
  Right clicked on the X4: Foundations folder and checked individual files that "Compress contents to save disk space" was unchecked

[wwdragon]

@OP

First off, I do not think laptops are supported.


Second, your machine is VASTLY UNDER POWERED to even try playing this game.
MINIMUM cpu to run this is something like mine: a phenom II X4 @3.2 ghz will run the game acceptably; anything less and don't even try.
Without the cpu, no matter what your ram or graphics card, you will never run this game.

[CBJ]

It's not so much that laptops aren't supported, but there are minimum requirements, and I'm afraid the OP's hardware simply doesn't meet them. The CPU is far too slow and the GPU doesn't support Vulkan and has nowhere near enough video memory to start the game. Sorry about that, OP, but you will need to play the game on something different.

[CORPORATEAN]

It's not so much that laptops aren't supported, but there are minimum requirements, and I'm afraid the OP's hardware simply doesn't meet them. The CPU is far too slow and the GPU doesn't support Vulkan and has nowhere near enough video memory to start the game. Sorry about that, OP, but you will need to play the game on something different.

Before wasting an hour moving the game, I'll ask if this is a better construct, or if I need to start shopping the new week's sales, as this build appears to meet the gaming scores better and should be Vulkan compat. (according to the following HP & Intel sites:

https://www.intel.com/content/www/us/en ... ivers.html)
https://support.hp.com/ie-en/document/c06177265

Windows 10 Home operating system
1.6GHz eighth-generation Intel Core i5-8250U quad-core processor with 6MB cache, up to 3.4GHz with Turbo Boost Technology
8GB DDR4 SDRAM
16GB Intel Optane memory
1TB 5400 RPM SATA hard drive
DVD+/-RW drive
802.11b/g/n/ac Wi-Fi
Bluetooth 4.2 wireless technology
Intel UHD Graphics 620
HD audio with stereo speakers

[CBJ]

I don't see a proper graphics card on that system. I'm afraid Intel on-board graphics aren't up to scratch for this. Off course maybe you just didn't mention a graphics card that is installed on there.