Game won't start [SOLVED]

[s1ms]

Hi guys,

just bought game, installed and it won't even start. I get to the Loading screen and it crashes back to Desktop. No error messages, no nothing. A PC restart did not help. If I launch the .exe it also crashes but also launches the steam client.

Windows Event Viewer does not register the crash.

Thanks!

[Alan Phipps]

Information please.

Have you verified the Steam gamefiles cache for X Rebirth?

[s1ms]

Re-installation of Steam Client didn't help.
All files successfully validated.


Information:

Version - 3? The one that you get from Steam; Language - English
Game was downloaded a few hours ago and no modifications done.
Game not played yet as cannot launch it.
Nature of problem cannot launch it.
No changes made to anything.
No crash messages and nothing in Windows Event Viewer
DXDiag - http://pastebin.com/CKZLAEYd

[kkwaters]

first off, I am sure your Dload of the game from steam is complete, so lets go from there. If you need to tech that as an issue, you might want to contact steam for help.

Since the game works for the most part when used as intended, lets next look to your system for the problem.

I noticed in your Dxinfo report your drivers are suspect for your GeForce GTX 970 Video card. Have you updated the drivers for the card Directly from Nvidia or from your card manufacturer? I would suggest updating them from the card manufacturer first, try the game, then if you are still having trouble, try the generic chipset drivers and see if that resolves the issue. lemme know.

[s1ms]

Downgrade of driver or using the card Manufacturer's driver didn't help. I doubt it is related to hardware as I would expect a crash message.

[kkwaters]

perhaps win 10 beta?
or is it Win 7, 8.1?

[kkwaters]

i just reread the diag repost, sry. one sec let me review again, and I will repost...

[kkwaters]

ok, we see the Dload is complete, and verified.
we know the drivers for the card are current, and installed properly.
we know the OS is current

Now, lets look at what is running in the back ground of your system. try this:
strip it down to the bare minimums, then try the game. (they come back upon a restart, btw.)

[s1ms]

Tried the latest NVIDIA driver.
Closed all bloatware apps i.e. Motherboard, Network, Sound card, Microsoft Security Essentials.
Nothing running in the background. Bare Windows 7 (64bit).

X crashes to desktop after the Loading screen (xuniverse logo_HD[]-rendertarget.jpg).

I somehow think it's Steam related.

Every launch I find a new XR_r310_2015_01_18_17_06_31.dmp file generated in the C:\Program Files (x86)\Steam\steamapps\common\X Rebirth folder. Information inside it looks useless to me.

Sound device change from 24bit to 16bit didn't fix the crash.

[Alan Phipps]

I am surprised that you are getting CTDs with no error messages in EventViewer. Are you looking in Eventvwr, Event Viewer (Local), Custom Views, Administrative Events? You can sort the list there by date, level, source and type etc. I usually look at all the Critical errors, and the AppHangs and AppErrors, on the date when the issues happened to see whether the relevant application (X Rebirth in this case) was in use at the time.

[s1ms]

Nothing in Event Viewer. It is as if the game doesn't even launch. The loading screen is this image xuniverse logo_HD[]-rendertarget.jpg and then desktop again. So bizarre.

[s1ms]

Found problem. Multiple joystick connected to PC wouldn't let me launch the game. I had Saitek Yoke and Saitek X55 joystick connected. Once the yoke was removed the game launched.

Conclusion: you cannot have multiple joysticks/yokes connected to the system.

Thanks guys for your help.

[Alan Phipps]

Maybe the Yoke was just sending a continuous signal that the game did not like or maybe saw as a shutdown command? Try with the Yoke connected but not the other stick maybe?