Technical Support: Questions and Answers - Please Read Before Posting

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Questions and Answers

This is the Technical Support forum for X Rebirth only. Common technical questions and answers are gathered in this thread. Please use this thread to see if your problem already has a solution before posting. Over time, we will be adding many of these answers to the FAQ. Please do not use this forum to ask gameplay questions.



Required Information

Please ensure that you provide the following information for all questions posted in this Technical Support forum.

• Version and language (e.g. 1.1 English, etc.).
• Whether or not your game is modified using any third party scripts or mods (see note below).
• Type of game played (Campaign, Free Play etc.).
• Exact nature of the problem, where and when it occurs and what you were doing at the time.
• Any possibly relevant changes you have made to your game, system, or software before the issue occurred.
• Where appropriate, additional symptoms, error messages, links to screenshots and crash dump files (see this FAQ entry).
• Your system specifications in the form of a DXDiag report (see this FAQ entry).

Failure to provide all this information will make it pretty much impossible for people to help you and may mean that it takes longer for your problem to be identified and hopefully solved. So please don't waste your own time and everyone else's by just posting something like "My game freezes. Help!!!".

Note: If your game is modified in any way, whether via a third party script or mod, or via changes you have made yourself, you will almost certainly be asked to reproduce the problem in an unmodified game before full support can be provided. Support for third party modifications must be provided by the authors of those modifications, and any requests for such support should be posted in the appropriate thread in the Scripts and Modding forum.



Index

Use the index below to check for answers to your question or solutions to your problem before posting.

• System Requirements
• Problems Starting the Game

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System Requirements

Note: 32-bit versions of Windows are not supported due to memory requirements.

Minimum

The minimum requirements indicate the basic environment required to run the game. If any of these requirements are not met then the game may not run at all.

• Windows 8 (64-bit), Windows 7 SP1 (64-bit), Vista SP2 (64-bit), XP SP2 (64-bit)
• Intel i-Series at 2GHz or AMD equivalent
• 4 GB RAM
• Nvidia GT400 series with 512MB RAM or better, ATI 4870HD with 512MB RAM or better
• DirectX 9.0c Compatible Sound Card
• 8 GB available hard disk space

Recommended

The recommended requirements indicate an environment that should provide an enjoyable gaming experience under normal circumstances. Please note that due to the nature of the game, it is not possible to guarantee a minimum framerate, nor is it possible to guarantee that there will be no in-game circumstances in which the framerate will be slowed.

• Windows 7 SP1 (64-bit)
• Intel i5 (Quad) or i7 at 2.5GHz or AMD equivalent
• 8 GB RAM
• Nvidia GT500 series with 1GB RAM or better, ATI 5870HD with 1GB RAM or better
• DirectX 9.0c Compatible Sound Card
• 12 GB available hard disk space

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Problems Starting the Game (PSG)

Game crashes immediately when launched from Steam client

• Have Steam verify your gamefiles if you have not already done so. (FAQ)
• Check that your graphics drivers are up to date. Go directly to the nVidia or AMD site to do this; do not rely on Windows Update.
• Check your sound drivers. Older versions of some sound drivers do not work correctly with the XAudio2 interface used by the game.
• Install Steam's DirectX update.
• If your game worked before an update but not after, delete all xml files in the Egosoft/X Rebirth/SteamID folder in your Documents folder and disable Steam cloud synch in the Steam properties menu for the game before trying again.