Fingers crossed for 1.18

[spankahontis]

I wouldn't blame them for leaving after the sh*tload they got from this forum...

Most people don't mind working hard and overtime, when they are given some appreciation and respect. If you don't treat them with respect, they don't give a f*ck about it anymore and just apply for a job elsewhere.

I for one am thankful for all the effort the people at Egosoft are doing for us. Working evenings, working Saturdays. And I love X:R big time! Even in it's current state I find it an enjoyable game. I can't wait until it gets even better!

(just to prevent a misunderstanding: this wasn't sarcasm... i mean every word of it)

If people in house do start leaving then i will blame all the people flinging shit about on this forum if the game does not get patched properly by them.

+100

I support Egosoft,I won't give up on the game,I know it will get better.
I am having fun with the game,I barely crash anymore since 1.17

OK, so basically I get robbed of 50 euro getting a COMPLETELY UNPLAYABLE TURD instead of a game and I should be grateful that the devs kindly fix the mess they created on their own (took them SEVEN years too, now that's a laugh)... Wow, really?
Maybe I should apologize, send them flowers, and go buy another 20 copies so that they feel appreciated enough?

Are you guys for real?

I really miss the pre-broadband days when the product (be it game or a program) had to be actually FINISHED before releasing, because there was no patching and no going back. But now, you get an unplayable POS and wait politely until it gets patched to a condition that it should have been in at release date.

By the way, don't worry about them quitting and finding another job - when a potential new employer hears that they were involved in X:R, he will fall of his chair laughing.

No, you don't have to buy them flowers but consider this.


Companies are increasingly being told by Game Publishers to make a game at a specific date or lose their financial support.
That means they run out out of money, they go bust, everyone gets the sack.
This isn't just Egosoft, this is happening across the board, Rome 2 they had around 2 years from SEGA to bring out the game, wasn't even in alpha stage but it meant they either take on SEGA and get their money cut off, given their size they would go bust.

You're being unrealistic to the size, scope and resources that games of this magnitude ask for these days; isn't just the Space Sim, but all big game titles in general now have unrealistic targets, time is money.
Not everyone is lucky to have the support that David Braben and Chris Roberts has.

All that matters is Egosoft aren't the cut and run type, when they say they will fix these bugs, they will fix them, you can throw your dummy out and be impatient to the timescale or you can wait/play other games while they iron out the major bugs.

Do your part and help report bugs, or just moan on. 1st World Problems, I don't know.

[Rupert Hound]

wonder if anyone has sent a mail to Deep Silvers Support team?

http://www.deepsilver.com/en/support/

[Cyllie]

Okay, so this game was 7 years in development.

My question is this...how many times was the project scrapped and started over?

I just want to know how long THIS Rebirth was actually worked on

[TRiPWiRE]

Personally, I fail to understand why anyone defends Egosoft on this.

I mean, if I buy a new car (price difference understood), I buy it knowing I can drive it home and everything is there and works. I don't buy a car only to find out (once I've paid good money for it), that it doesn't have a steering wheel yet and there's a few gears missing. Also - it might just stop in the middle of the road randomly and fail to start. That would be silly.

The same analogy can use a toaster or whatever else we spend money on. If we buy a "finished" product, that's what you expect to get.

I fully understand that PC games can be tricky with all of the various configurations people are using but when I look at titles such as State of Decay (that I opted into on PC the moment it was available as a BETA release), and guess what? It worked! Sure, I couldn't rebind keys for a while but that was all soon fixed. Egosoft have released Rebirth as a "complete release" (they've never stated it's in ALPHA or BETA), and therefore that's what I expect. Things that a are broken in this game defy belief.

Personally, Undead Labs (who I'm sure are smaller and much less experienced team than Egosoft), did a cracking job and you always felt as though they were pushing to create the best title they could. Egosoft have lied, scammed and then expected us to all sit back and wait for patches (of which most have made my game worse), and expect us to be damned happy for the privilege.

It's a con. This whole thing stinks and I for one, feel pretty stung by the rippoff that is Rebirth.

PS - I've got most of the previous Egosoft titles. People keep saying they were broken and fixed too but I don't agree. For me, they were far more playable on day one than Rebirth is still to this day. Shouldn't Egosoft have used this previous experience to create Rebirth into the game they promised?

How did they go so far backwards?

[savagetwinky]

Personally, I fail to understand why anyone defends Egosoft on this.

I mean, if I buy a new car (price difference understood), I buy it knowing I can drive it home and everything is there and works. I don't buy a car only to find out (once I've paid good money for it), that it doesn't have a steering wheel yet and there's a few gears missing. Also - it might just stop in the middle of the road randomly and fail to start. That would be silly.

The same analogy can use a toaster or whatever else we spend money on. If we buy a "finished" product, that's what you expect to get.

I fully understand that PC games can be tricky with all of the various configurations people are using but when I look at titles such as State of Decay (that I opted into on PC the moment it was available as a BETA release), and guess what? It worked! Sure, I couldn't rebind keys for a while but that was all soon fixed. Egosoft have released Rebirth as a "complete release" (they've never stated it's in ALPHA or BETA), and therefore that's what I expect. Things that a are broken in this game defy belief.

Personally, Undead Labs (who I'm sure are smaller and much less experienced team than Egosoft), did a cracking job and you always felt as though they were pushing to create the best title they could. Egosoft have lied, scammed and then expected us to all sit back and wait for patches (of which most have made my game worse), and expect us to be damned happy for the privilege.

It's a con. This whole thing stinks and I for one, feel pretty stung by the rippoff that is Rebirth.

PS - I've got most of the previous Egosoft titles. People keep saying they were broken and fixed too but I don't agree. For me, they were far more playable on day one than Rebirth is still to this day. Shouldn't Egosoft have used this previous experience to create Rebirth into the game they promised?

How did they go so far backwards?

Did you just buy a car? No you did research and probably even had a test drive. This is your fault for not doing research.

For instance i went and bought a pair of shoes from walmart. I'm pretty sure they were made in a sweatshop in china and held together with children's tears... so they did not last long. Just because something is new does not gurantee it's quality.

Seriously have you ever made any purchases before?

Its YOUR FAULT for purchasing a product based on hype and 0 knowledge. You can't be mad at egosoft for your mistakes. What you can be is dissapointed, and not buy the product until its been fixed.

[Cyllie]

Personally, I fail to understand why anyone defends Egosoft on this.

I mean, if I buy a new car (price difference understood), I buy it knowing I can drive it home and everything is there and works. I don't buy a car only to find out (once I've paid good money for it), that it doesn't have a steering wheel yet and there's a few gears missing. Also - it might just stop in the middle of the road randomly and fail to start. That would be silly.

The same analogy can use a toaster or whatever else we spend money on. If we buy a "finished" product, that's what you expect to get.

I fully understand that PC games can be tricky with all of the various configurations people are using but when I look at titles such as State of Decay (that I opted into on PC the moment it was available as a BETA release), and guess what? It worked! Sure, I couldn't rebind keys for a while but that was all soon fixed. Egosoft have released Rebirth as a "complete release" (they've never stated it's in ALPHA or BETA), and therefore that's what I expect. Things that a are broken in this game defy belief.

Personally, Undead Labs (who I'm sure are smaller and much less experienced team than Egosoft), did a cracking job and you always felt as though they were pushing to create the best title they could. Egosoft have lied, scammed and then expected us to all sit back and wait for patches (of which most have made my game worse), and expect us to be damned happy for the privilege.

It's a con. This whole thing stinks and I for one, feel pretty stung by the rippoff that is Rebirth.

PS - I've got most of the previous Egosoft titles. People keep saying they were broken and fixed too but I don't agree. For me, they were far more playable on day one than Rebirth is still to this day. Shouldn't Egosoft have used this previous experience to create Rebirth into the game they promised?

How did they go so far backwards?

You have to also realize that the space sim "niche" isn't all the developed these days. There is different technology today than in the 90s when it was.

They don't have all the revered engineered software to look at to copy, nor do they have the vast number of premade graphic engines specifically tailored for certain genres to work with. Everything is made from scratch.

Adding to the fact they cannot use their own developed system as their premise for Rebirth was to start over, it really shouldn't be all that unexpected that there are problems.

[TRiPWiRE]

Personally, I fail to understand why anyone defends Egosoft on this.

I mean, if I buy a new car (price difference understood), I buy it knowing I can drive it home and everything is there and works. I don't buy a car only to find out (once I've paid good money for it), that it doesn't have a steering wheel yet and there's a few gears missing. Also - it might just stop in the middle of the road randomly and fail to start. That would be silly.

The same analogy can use a toaster or whatever else we spend money on. If we buy a "finished" product, that's what you expect to get.

I fully understand that PC games can be tricky with all of the various configurations people are using but when I look at titles such as State of Decay (that I opted into on PC the moment it was available as a BETA release), and guess what? It worked! Sure, I couldn't rebind keys for a while but that was all soon fixed. Egosoft have released Rebirth as a "complete release" (they've never stated it's in ALPHA or BETA), and therefore that's what I expect. Things that a are broken in this game defy belief.

Personally, Undead Labs (who I'm sure are smaller and much less experienced team than Egosoft), did a cracking job and you always felt as though they were pushing to create the best title they could. Egosoft have lied, scammed and then expected us to all sit back and wait for patches (of which most have made my game worse), and expect us to be damned happy for the privilege.

It's a con. This whole thing stinks and I for one, feel pretty stung by the rippoff that is Rebirth.

PS - I've got most of the previous Egosoft titles. People keep saying they were broken and fixed too but I don't agree. For me, they were far more playable on day one than Rebirth is still to this day. Shouldn't Egosoft have used this previous experience to create Rebirth into the game they promised?

How did they go so far backwards?

Did you just buy a car? No you did research and probably even had a test drive. This is your fault for not doing research.

For instance i went and bought a pair of shoes from walmart. I'm pretty sure they were made in a sweatshop in china and held together with children's tears... so they did not last long.

Its YOUR FAULT for purchasing a product based on hype and 0 knowledge. You can't be made at egosoft for your mistakes. What you can be is dissapointed, and not buy the product until its been fixed.

That's a lot of assumptions.

As I said, I've got many other Egosoft games. Based on how they ran alone should have been an indication that this will be OK. It may be a bit wonky but nothing major". Instead I got totally wonky.

Also - I did research as much as I could. All we had to go by was promises from Bernd and some wonderful Youtube videos showing all these aspects of the game that appeared to be working fine.

Your comment basically says "everyone can release broken stuff - that's fine. It's the buyers fault for expecting it to be working when they do make the purchase"...

[Rupert Hound]

If it was that expected that there were going to be problems why not release on alpha or beta?

Sorry there is no excuse for them to release a game which isnt just buggy but it is broken.

[savagetwinky]

That's a lot of assumptions.

As I said, I've got many other Egosoft games. Based on how they ran alone should have been an indication that this will be OK. It may be a bit wonky but nothing major". Instead I got totally wonky.

Also - I did research as much as I could. All we had to go by was promises from Bernd and some wonderful Youtube videos showing all these aspects of the game that appeared to be working fine.

Your comment basically says "everyone can release broken stuff - that's fine. It's the buyers fault for expecting it to be working when they do make the purchase"...

Its not assumptions, you didn't want to wait for a day for reviews, you listened to the guy who made it, of course he's only going to sing praise about it, its his baby.

I'm not saying everyone can release bad products, but the fact is they can. With people like you who are to impatient to wait a day to read a review there really is no reason not to. Your are supporting bad products with your money because you didn't wait to get all the information.

edit:

I'm sure there was a conversation down at egosoft that went something like this... crap we aren't going to make our date, but we got 30k preorders... whats the choices..

A. We push off the release and piss everyone off.
B. We release it and piss everyone.

**** it, we got their money, might as well let them play it and give us ideas on how to fix it.

[TRiPWiRE]

That's a lot of assumptions.

As I said, I've got many other Egosoft games. Based on how they ran alone should have been an indication that this will be OK. It may be a bit wonky but nothing major". Instead I got totally wonky.

Also - I did research as much as I could. All we had to go by was promises from Bernd and some wonderful Youtube videos showing all these aspects of the game that appeared to be working fine.

Your comment basically says "everyone can release broken stuff - that's fine. It's the buyers fault for expecting it to be working when they do make the purchase"...

Its not assumptions, you didn't want to wait for a day for reviews, you listened to the guy who made it, of course he's only going to sing praise about it, its his baby.

I'm not saying everyone can release bad products, but the fact is they can. With people like you who are to impatient to wait a day to read a review there really is no reason not to. Your are supporting bad products with your money because you didn't wait to get all the information.

Doesn't the repeated fact that all other Egosoft games I have worked a lot better than this on day one have anything to do with my decision to purchase?

Personally, I don't expect an experienced company creating another title in the same genre as all of their previous ones to take huge steps backwards on their latest release. One that they had seven years to work on.

[savagetwinky]

Doesn't the repeated fact that all other Egosoft games I have worked a lot better than this on day one have anything to do with my decision to purchase?

Personally, I don't expect an experienced company creating another title in the same genre as all of their previous ones to take huge steps backwards on their latest release. One that they had seven years to work on.

No,

They've stated over and over the game isn't like the previous X games. Xbtf to XAP were all on the same engine, all iterative relases built on a solid founation. This one is entirely new, the engine is built completely from scratch. This should have made you pause possibly think about the quality of the new engine/direction

Also

No, Its a new product, theres always a chance something new might not work as intended,

but

yes, if you wanted to just support the company regardless, because you had faith that they will pull through even if they face planted out the gate this time.

Edit:

The people at ego soft are not robots, they are completely capable of dropping the ball. Your belief that they have experience in space sims means it can only get better shows you lack understanding on how projects and creation like this work.

Project are not a repeatable procedure. Each new project, each new feature, will always bring new challenges. Something tells me with this new engine those challenges were a bit underestimated and this project suffered some serious functionality because of it.

[Deleted User]

That's a lot of assumptions.

As I said, I've got many other Egosoft games. Based on how they ran alone should have been an indication that this will be OK. It may be a bit wonky but nothing major". Instead I got totally wonky.

Also - I did research as much as I could. All we had to go by was promises from Bernd and some wonderful Youtube videos showing all these aspects of the game that appeared to be working fine.

Your comment basically says "everyone can release broken stuff - that's fine. It's the buyers fault for expecting it to be working when they do make the purchase"...

Its not assumptions, you didn't want to wait for a day for reviews, you listened to the guy who made it, of course he's only going to sing praise about it, its his baby.

I'm not saying everyone can release bad products, but the fact is they can. With people like you who are to impatient to wait a day to read a review there really is no reason not to. Your are supporting bad products with your money because you didn't wait to get all the information.

You are WRONG! Simple as that. You can not burden the consumer with the responsibility and say it's his fault for not checking first.

A product in a certain market segment that is sold at a certain price is assumed to have certain standards and is at least in working condition.

It is not the consumers responsibility to check if these standards are met by consulting 3rd party reviewers. It is reasonable for the consumer to assume the Product is of good quality.

This has been argued many times in courts all over Europe and it always got ruled in favour of the consumer.

The seller has the right to refuse Refunds until he had the chance to repair or improve the product 3 times. After that it's money back or see you in court.

[thedesertwolf]

As savage twinky said

"I'm sure there was a conversation down at egosoft that went something like this... crap we aren't going to make our date, but we got 30k preorders... whats the choices..

A. We push off the release and piss everyone off.
B. We release it and piss everyone.

**** it, we got their money, might as well let them play it and give us ideas on how to fix it."

This speaks a lot to the nature of how egosoft does their business and unfortunately this time they offered a tantalizing glistening morsel of a game that caught more than just the X-communities attention.

The other bit that comes to mind is that it still smells of a few nasty development production line problems. I wonder rather heavily what DS's timeline imposed on them was, what their time line iteration was for the current released version of XR as well as their finances during its development ... as part of me still is pondering if there was a case of "Put this out by X or we throw you to the Sarlacc" or "X - R: Release - The search for more money (To finish this darn thing)"

[savagetwinky]

You are WRONG! Simple as that. You can not burden the consumer with the responsibility and say it's his fault for not checking first.

A product in a certain market segment that is sold at a certain price is assumed to have certain standards and is at least in working condition.

It is not the consumers responsibility to check if these standards are met by consulting 3rd party reviewers. It is reasonable for the consumer to assume the Product is of good quality.

This has been argued many times in courts all over Europe and it always got ruled in favour of the consumer.

The seller has the right to refuse Refunds until he had the chance to repair or improve the product 3 times. After that it's money back or see you in court.

No, its completely the consumers responsibility to know what they are spending their money on... if you want to constantly buy bad products then have to jump through hoops with the manufacturer to get a refund be my guest. But you should take responsibility for your purchases.

If you blindly spend money on products you're going to lose money or time eventually, and that's the consumers fault. Coming onto forums and whining like little baby's is niether helpful nor productive.

With the case of steam users? WTF are you guys thinking, you bought the game, played thought 30/40 hours and try to return it. Thats like purchasing a meal at a restaurant and trying to return the last 1/20th of it for a full refund. This was terrible! but i couldn't' stop eating it.

And this isn't like a manufactured product where only some might be bad, rebirth is bad on everyone's PC right now. If you didn't feel like waiting for reviews that still your fault. 3rd party reviews are there for that reason, they objectively rate the product so you the consumer can make a better decision.

So you didn't like your purchase, so either go to the retailer you purchased from and negotiate a refund, bring as much evidence as possible and everything you did to try to make the product work. Or bring something constructive to the table,

The ball has been dropped, they are actively working on a fix, there is no current ETA on 1.18 but the devs are hoping that it will be days and not weeks before they can release it.

[Deleted User]

You are WRONG! Simple as that. You can not burden the consumer with the responsibility and say it's his fault for not checking first.

A product in a certain market segment that is sold at a certain price is assumed to have certain standards and is at least in working condition.

It is not the consumers responsibility to check if these standards are met by consulting 3rd party reviewers. It is reasonable for the consumer to assume the Product is of good quality.

This has been argued many times in courts all over Europe and it always got ruled in favour of the consumer.

The seller has the right to refuse Refunds until he had the chance to repair or improve the product 3 times. After that it's money back or see you in court.

No, its completely the consumers responsibility to know what they are spending their money on... if you want to constantly buy bad products then have to jump through hoops with the manufacturer to get a refund be my guest. But you should take responsibility for your purchases.

If you blindly spend money on products you're going to lose money or time eventually, and that's the consumers fault. Coming onto forums and whining like little baby's is niether helpful nor productive.

With the case of steam users? WTF are you guys thinking, you bought the game, played thought 30/40 hours and try to return it. Thats like purchasing a meal at a restaurant and trying to return the last 1/20th of it for a full refund. This was terrible! but i couldn't' stop eating it.

And this isn't like a manufactured product where only some might be bad, rebirth is bad on everyone's PC right now. If you didn't feel like waiting for reviews that still your fault. 3rd party reviews are there for that reason, they objectively rate the product so you the consumer can make a better decision.

So you didn't like your purchase, so either go to the retailer you purchased from and negotiate a refund, bring as much evidence as possible and everything you did to try to make the product work. Or bring something constructive to the table,

The ball has been dropped, they are actively working on a fix, there is no current ETA on 1.18 but the devs are hoping that it will be days and not weeks before they can release it.

Unfortunately, all consumer organizations and courts do not share your ill conceived opinion. How someone can write so much drivel in one post is a mystery to me. At this point you are basically just secreting words out of your mouth. Go educate yourself if that is possible with your obviously limited intellect and then come back when you are ready to make an educated post.

I am happy waiting until this mess gets fixed up and then buying a cheap one in the bargain bin in a few weeks.

[Frosty273]

I wouldn't blame them for leaving after the sh*tload they got from this forum...

Most people don't mind working hard and overtime, when they are given some appreciation and respect. If you don't treat them with respect, they don't give a f*ck about it anymore and just apply for a job elsewhere.

I for one am thankful for all the effort the people at Egosoft are doing for us. Working evenings, working Saturdays. And I love X:R big time! Even in it's current state I find it an enjoyable game. I can't wait until it gets even better!

(just to prevent a misunderstanding: this wasn't sarcasm... i mean every word of it)

If people in house do start leaving then i will blame all the people flinging shit about on this forum if the game does not get patched properly by them.

+100

I support Egosoft,I won't give up on the game,I know it will get better.
I am having fun with the game,I barely crash anymore since 1.17

OK, so basically I get robbed of 50 euro getting a COMPLETELY UNPLAYABLE TURD instead of a game and I should be grateful that the devs kindly fix the mess they created on their own (took them SEVEN years too, now that's a laugh)... Wow, really?
Maybe I should apologize, send them flowers, and go buy another 20 copies so that they feel appreciated enough?

Are you guys for real?

I really miss the pre-broadband days when the product (be it game or a program) had to be actually FINISHED before releasing, because there was no patching and no going back. But now, you get an unplayable POS and wait politely until it gets patched to a condition that it should have been in at release date.

By the way, don't worry about them quitting and finding another job - when a potential new employer hears that they were involved in X:R, he will fall of his chair laughing.

+100. Totally agree, I seriously miss the days of games being released in a fully complete state where everything works. Sadly things have become somewhat lazy. Granted not all bugs get found in testing, 99.99% is reasonable. Though the inability to use a piece of software, as it is in current state at 1.17 for me, defies the logic of it being sold as a fully finished game, let alone at a premium product price.

I bought this through Steam and have been shocked by their Customer Service. I have been involved in business for many years, I run my own businesses, and I take CS very seriously. Steam basically care nothing about customers as they have so many and basically control the download gaming niche. Their response and lack of action inflames the situation for the Steam customers who bought the game.

One potentially reasonable solution it to re-label X:Rebirth as an Alpha state game, partial refund those who have already bought it to a level that is inline with an Alpha state release. Then work together from there to clear the code to a point where this game is everything that people where promised that it would be!

[RWolf]

Steam CS is fine for the most part. Limiting refunds is to prevent exploitation, and it would be exploited by no small means. With many games, you cant return them if opened. The problem isnt with the refund practices of Steam, but more or less the filter in which games get greenlit to be sold on the platform.

Steam actually allows the distribution of early versions of the game, whether its a pre-release, or a beta, or an alpha even.. clearly this was the way to go on both steam and Egosoft's end. As a final product however it shouldnt have been able to be sold as a complete product.

[plynak]

Theres rumours going around that a few of the Devs have left and that there are problems in house. I asked for an update but there hasnt been any responce from them. Infact 1 thread got moved and the other locked so iguess there just saying a big f**k you to there customers too now.

Not customers.
Just spoiled idiots who can't refrain themselves to rant on a forum to vent their disappointed kid's frustration.
Tbh it's getting on my nerves as well.

Is this some kind of the Stockholm syndrom? Oh no, these bad guys who kidnapped me are actually really good! The same applies here. Poor Egosoft who created this junk and sold it for 50 EUR. How can someone complain. Yeah, right... So customers have no rights? If they buy a faulty and non functional product it is o.k.? I can sell you my radio. It actualy does not work, but hey, who cares! Or my broken watches. They do not work, but hey, they are correct twice a day! Show me ANY other business where you buy a faulty product and can not refund it. Just one.

[dzhedzho]

Theres rumours going around that a few of the Devs have left and that there are problems in house. I asked for an update but there hasnt been any responce from them. Infact 1 thread got moved and the other locked so iguess there just saying a big f**k you to there customers too now.

Honestly while that would be sad for the game, would be a moment of justice for ES.

[plynak]

Personally, I fail to understand why anyone defends Egosoft on this.

I mean, if I buy a new car (price difference understood), I buy it knowing I can drive it home and everything is there and works. I don't buy a car only to find out (once I've paid good money for it), that it doesn't have a steering wheel yet and there's a few gears missing. Also - it might just stop in the middle of the road randomly and fail to start. That would be silly.

The same analogy can use a toaster or whatever else we spend money on. If we buy a "finished" product, that's what you expect to get.

I fully understand that PC games can be tricky with all of the various configurations people are using but when I look at titles such as State of Decay (that I opted into on PC the moment it was available as a BETA release), and guess what? It worked! Sure, I couldn't rebind keys for a while but that was all soon fixed. Egosoft have released Rebirth as a "complete release" (they've never stated it's in ALPHA or BETA), and therefore that's what I expect. Things that a are broken in this game defy belief.

Personally, Undead Labs (who I'm sure are smaller and much less experienced team than Egosoft), did a cracking job and you always felt as though they were pushing to create the best title they could. Egosoft have lied, scammed and then expected us to all sit back and wait for patches (of which most have made my game worse), and expect us to be damned happy for the privilege.

It's a con. This whole thing stinks and I for one, feel pretty stung by the rippoff that is Rebirth.

PS - I've got most of the previous Egosoft titles. People keep saying they were broken and fixed too but I don't agree. For me, they were far more playable on day one than Rebirth is still to this day. Shouldn't Egosoft have used this previous experience to create Rebirth into the game they promised?

How did they go so far backwards?

Did you just buy a car? No you did research and probably even had a test drive. This is your fault for not doing research.

For instance i went and bought a pair of shoes from walmart. I'm pretty sure they were made in a sweatshop in china and held together with children's tears... so they did not last long. Just because something is new does not gurantee it's quality.

Seriously have you ever made any purchases before?

Its YOUR FAULT for purchasing a product based on hype and 0 knowledge. You can't be mad at egosoft for your mistakes. What you can be is dissapointed, and not buy the product until its been fixed.

Funny thing about the test drive. Does Rebirth have a demo? None that I know of. So how do you suggest for customers to make a test play? Would really like to know.
And please define "long" time. Because here in EU, you have two years warranty on most products. So if your shoes did not last two years, you have the right to ask for a refund. Yes, it is as simple as that.
According to your logic, when I go buy a youghurt and it is rotten, it is my fault for not opening it in the shop, right? And God forbid me to ask for a refund. Sometimes I really wonder what some people can come up with in their heads....