Crash while saving/loading - cpu fault/limitation.

[iagolguerra]

Hello, i hope everyone is doing well.

Version: 7.0
Not moded
Started being played: 23/06/2024 (the new saves)


Before i get into the problem, just let me thank all the team for the great work you being doing.

Now, i played the game for about 80 hours one or two years ago and came back for patch 7.0, however, the game keeps crashing in two instances, while saving (including autosave) and while loading, so i can't really advance in the game, worth notice that i can actually save half of the time, but I'm never certain if it will save or crash. Loading is a bit easier, couse the save isn't corrupted, is up to chance if i can or cannot load, i would say that 60% of the time i can load the save.

I tried about every solution for crash i have found, underclock ram, switching ram slots, Underclock GPU, re-install driver, deactivate windows defender, create a excpetion on the firewall, deleting all folders related to X4, disabling dvr of Xbox app, uptaded the moba drivers, disabled 3 sound drivers, tried running on adm mode, did windows repair via sfc /scannow, change folder SSD to nvme m.2, there might be others I'm not remenbering right now, I been doing this since sunday.

I also rollback X4 to version 6.20, crash still happens, it took more tries, but it happened, so this problably isn't a issue with the patch. But I have no idea what to do next, so that's why I'm comming here

Informations that might be important: crash dump says (NTSTATUS) 0xc0000005
Since it's been almost two years the last i played, a lot of drivers have changed, I have sasumg magician (but i have a WD nvme, also crash), razer central, windows power toys active. If you need more information, I shall make myself available

Link with dump files, Dxdiag and Vulkaninfo:

https://1drv.ms/f/s!AiUhZJ7lLNFdgeo8K5Y ... A?e=7VezbC

Ps. Sorry for any wrong spelling, english is not my native language.

[CBJ]

Unfortunately I can't access your files without a Microsoft account.

[iagolguerra]

Sorry, I wasn't aware of that. Here's link of the files uploaded on Google drive:

https://drive.google.com/drive/folders/ ... drive_link

I also included the save files in there.

my best regards!

[CBJ]

I now can't access them without requesting access. Could you make them public?

[iagolguerra]

LOL. My bad, sorry again. Just made it public.

My best regards!

[HeinzS]

Unfortunately I can't access your files without a Microsoft account.

if I scripting allows I can also access Onedrive without logging in

[iagolguerra]

Just an update:

Before the beta, i use the windows exploit permission option, found someone on steam saying that for another game, here's the link in case anyone want to try it:

https://steamcommunity.com/app/1467450/ ... 828308434/

That fixed the loading problem for me, but the save problem was still present, so i tried the Beta 7.1, to my surprise, it reduced the saving crash 90%, i still get it now and then, but i can play the game with more reliability now. I still have no idea what's the crash about, but the 7.1 Beta seemed to reduce a lot.

Also, since the 7.1 Beta, I'm having crashes from loading while already in a save, if a load from the main menu, no crash whatsoever, but while already in a game, it crashes a decent ammount of times.

Important to notice, i have no crashes outside of loading or saving the game.

I hope this helps.

My best regards!

[Alan Phipps]

I see you have had some blue screen crashes (BSODs) and those are usually a system or driver issue. Other issues were MsMpEng.exe AppCrashes which is a Windows Defender issue.

The things I would try are as follows:
1. Exclude X4 gamefile and X4 documents folder from Windows Defender real-time checking.
2. Update your onboard Intel graphics chipset driver and hence its Vulkan, as Vulkan games do seem to periodically handshake between graphics devices.
3. Run the built-in Windows Memory test if you have not already done so.

Good luck.

[iagolguerra]

Sorry for the gap in communication, I was travelling for the last couple of weeks.

I had no bluescreens in a long while, at least a year. I did every step recomended, but the game still crashes, same acess violation code.

When i get home from work, I'll upload the newest crash dump and log.

Since Beta 7.1, game crashes less often on saving, but still happens. Let's say once in every 5 saves attempts.

Thank you for the answer!

[iagolguerra]

Just uploaded the newest crash dumps.

[iagolguerra]

Good morning everyone,

I solved my issue, it was greater than i first imagine. After doing all the possible solutions i found online, I got the same crash in another game, untill this point X4 was the only game i got this error, so I start looking at the changes i made to my PC since I last played X4, 2 years ago. I had change my moba and got an I9 13900k, apparently the I9 of 13th and 14th generation had a lot of batches with faulty cores (a lot of people with the same issue online and intel even acknowledge by doing a lot of RMA).

So i had to limit the turbo settings in the Bios and had to undervolt the CPU, after that, no more erros in any game. Gonna put the link of the reddit and steam posts that help me in case anyone is having the same issue.

https://www.reddit.com/r/overclocking/c ... nd_14900k/

https://steamcommunity.com/app/1282100/ ... 025042129/

I hope this helps.

My best regards!

[CBJ]

That's very useful information. Thank you for reporting back!

[Phezzan]

Glad to see you found the issue.

Apparently this is a common failure (possibly 100%) for 13th/14th gen Intel and I/O highlights the problem

Wendell points out that technically, Intel's DDR speed spec for most motherboards (4 slots) is only 4400

https://www.youtube.com/watch?v=OVdmK1UGzGs&t=1184s
https://youtu.be/ZK6jAc8LY48?t=725

[iagolguerra]

My god, intel really made a mess this time.

I thank you very much for the reply and the link Phezzan! It will help in the RMA process.

My best regards!