[1.50 - 2.00 beta] Ventura "timeout" check your internet connection - Now Fixed!

[pflip]

I started a new vanilla 1.5 release. No Mods enabled.

I cannot send any ventura ship since I have this error message on the Ventura console.

I checked and I am logged correctly for Online features, also because I see Ventura visitor ships roaming around.

A ship is docked at the Ventura dock, and it shows in the selectable ships for Ventura mission but no Ventura missions because ...

"Request timed out - please check your internet connection"

Any ideas ?

[strask412]

I've seen that error message a couple of times, I think it can happen due to Egosoft's servers being too busy or undergoing maintenance or if there's a connection issue on the internet between you and egosoft.

Essentially I think the game isn't permanently connected to Egosoft, I think it periodically makes a connection, trades data, and disconnects. The message would basically happen when the most recent attempt failed, for pretty much any reason.

Every time I've gotten that message (perhaps 3 times, perhaps maybe 4 now) I've been able to exit the Venture console, go do something else on the map for a minute or two, and then re-open the Venture console and it worked the second time.

[pflip]

Tx for the answer, I had the same idea, but unfortunately, it doesn't seem to b the case.

This "timeout" has benn going since a few days (literally since last year, ).

[strask412]

I'm sorry your problem is so persistent. Is it possible your OS firewall is blocking outbound connections from X4?

[pflip]

Ok, after some more digging and trials, the bug persists.

At this point I *think* it is related to some information on Egosoft server.

Around the NET there other cases of this issue, and most of them have been caused by some disconnection from the internet (crash, network failure, etc) during the very first Ventura trip.

Other cases are when the Ventura module are tear down and then rebuilt (this is my case I think).

In most cases, the "time out" error appears and the Available module of Ventura (in the player empire view) is stuck at 0/1 available module.

To recap :

Started a vanilla game (1.5 and even 1.51beta)
No mods
Progress until Ventura module built
Online and logged and I see external Ventura ships in my universe
Ship correctly docked at the ventura termnal after the "Ventura from.." comand
In the Ventura console I selcet the ship and the message "Ventura Timeout - Check your internet connectio" is displayed in red


Things I tried :

relogged form both the game and the Egosoft board
Disabled the firewall
Disabled any antivirus
Launched the game from a diiferent machine with a new game
Re-installed the game


One thing I have not tried is to unregister the game from the egosoft site and then relink it.

So basivcally I cannot Ventura out but I have lots of people Ventura in my games. No a great loss for the moment, but it will become a real issue when the Ventura affair will become official and the reward will be issued

[had]

I have this thing broken a month ago when I sent my first ship and rebuilt the platform.
Uploaded patch 1.6 today and still broken.
Please help.


Save
https://drive.google.com/open?id=1HFET6 ... rif_fLLE1o

[Sparky Sparkycorp]

Note to Devs: Please see also the following report.

viewtopic.php?f=172&t=411057

[had]

Note to Devs: Please see also the following report.

viewtopic.php?f=172&t=411057

Can you change the title to 1.6? I think its important. <Done. Alan Phipps>

[pflip]

Confirmed.

Same issue on 1.6.

Because of this "bug", I was never able to conduct any Ventura expedition, ever.

It is getting annnoyed. I can provide save game if reqested.

[had]

Its still a thing in 2.0 beta, tested just now.

[had]

Its still a thing in 2.0 hotfix 2

[Shehriazad]

I know that this isn't optimal...but have you tried just making a second character or downloading someone elses' savegame and just doing ventures from that savegame?

Skins are rewarded to every character on your "account" so the paintjobs would become available even one your main character that has bugged ventures.



Have you tried rebuilding your venture dock in a DIFFERENT WAY? I remember that I once had the issue of not being able to use it at all and I had to rebuild it at a different station and it would start working again....that's the only 2 things I can offer to you ^^.

[had]

Have you tried rebuilding your venture dock in a DIFFERENT WAY? I remember that I once had the issue of not being able to use it at all and I had to rebuild it at a different station and it would start working again....that's the only 2 things I can offer to you ^^.

Yes, it how I get this bug.
I rebuild it during my first venture.
Tried to rebuild again but doesn't help.

I think it's about egosoft servers.
Maybe they need to reset my status or something.

[Shehriazad]

Have you tried another savegame as I had suggested?

Also what about making a new account?

[had]

Have you tried another savegame as I had suggested?

Also what about making a new account?

The guy above with the same tried another game.

And about another account, I need to connect with a Steam account, right?
I doubt that it is possible to connect one Steam account with two egosoft accounts, I do not want to waste time testing it.
Just devs should fix this bug, and for now, I’ll play other games where I can play a game, not a bug bypassing simulator.

[pflip]

Have you tried rebuilding your venture dock in a DIFFERENT WAY? I remember that I once had the issue of not being able to use it at all and I had to rebuild it at a different station and it would start working again....that's the only 2 things I can offer to you ^^.

Yes, it how I get this bug.
I rebuild it during my first venture.
Tried to rebuild again but doesn't help.

I think it's about egosoft servers.
Maybe they need to reset my status or something.

Confirmed in 2.0 B4. Since I have this issue from the moment I rebuilt my first ventura module, and I tried different computers and savegames, I am quite positive it is something stored on Egosoft Account.

Nothing I can do about it.

Please do fix this thing!

[had]

Still a thing 2.0 realize.

Really, devs, have you ever looked at this thread?

[BurnIt!]

We have not been able to identify the cause of this problem so far but we will be looking at it again in more detail now that the 2.0 work is done.

Communication for sending ships on ventures happens the same way the login procedure works so if one works the other should work as well. (https connection on same port)

[pflip]

Ok.

First ,Thank you for answering and give us hope.

Secondly, I thought originally that was something to do with connection ports, so I disabled both firewall (win10 firewall) and antivirus (Avast), Same issue.

The thing that bothers me, is that in all the cases that I found around the net, including mine, the issue happened the VERY FIRST TIME you use Ventura and then for some reason (crash, disconnect, rebuild Ventura base etc) things go wrong. From that point on, no matter what you do (new game, new machine, new installation) you always get this error, even if you can login fine and you have external ventura ships coming into your universe.

It is not related to local savegames, it is associated with my account, or better, the way your ventura server( or protocols, or network, or security check ) controls my ventura ships and their request to venture out of my system. I'll try to get a sniffer and see if I can see anything wrong with my network packets outbound.

[BurnIt!]

I have managed to reproduce the issue and I believe I've now fixed it. This is a server side fix that has been deployed about 30 minutes ago, so either the 2-minute tutorial venture or the full list should be available the next time you log in.
You may see the 2-minute venture still available after completing it once but after that everything should be working fine.