Report# DD-98986 - Startup error - Feedback Request

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rboerdijk
EGOSOFT
EGOSOFT
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Joined: Fri, 11. Jan 13, 15:26

Report# DD-98986 - Startup error - Feedback Request

Post by rboerdijk » Mon, 10. Nov 14, 11:36

If this is your first visit to Egosoft Technical Troubleshooting, then please read the Introduction.

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Problem Description

The specific crash you have experienced appears to be related to some (sub)system not being able to initialize at startup. The message box that appeared describes in more detail which particular issue you have encountered. If it was one of the following then we'd like more feedback from you:

• Error Code 14: Steam client is required, please start the Steam client and try again. If Steam is already running and you still see this error, please send a report to crash@egosoft.com.
• Error Code 15: S3D::SysD3D.D3D->CreateDevice failed hr=-2005530516

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Feedback requested

Error Code 14: Steam client is required, please start the Steam client and try again. If Steam is already running and you still see this error, please send a report to crash@egosoft.com.

This error implies that your Steam client isn't running and for some reason failed to start. We'd like to know whether this was the case for you or whether you have another idea what might have caused the problem. We'd also like to know whether your Steam client was really not running when you got this error. Please let us know by mailing crash@egosoft.com with subject "DD-98986 error 14".

Error Code 15: S3D::SysD3D.D3D->CreateDevice failed hr=-2005530516.

The Direct3D device could not be created. This might be because your graphics card does not support some features, or maybe you are trying to run the game in a virtual machine. Make sure your graphics card meets the minimum requirements and that your drivers are up-to-date.

One user with a high-end Nvidia card reported the issue was fixed after upgrading to Nvidia Driver Version 347.09 dated 2014-12-23.

One user with a laptop with a dual-GPU reported the issue resolved with the following steps (probably because the default settings were beyond the capabilities of that graphics-card):
  1. Find the configuration file on your hard drive in "\userdir\<username>\Documents\Egosoft\<steam-id>\config.xml" and create a backup.
  2. Overwrite the configuration with the example config.xml which you will find at the bottom of this post. This configuration forces the game to run in windowed mode in 1280x720 with anti-aliasing disabled.
  3. Try running the game now, and let us know it it fixes the issue.
If you still experience this issue, you can contact us by mailing crash@egosoft.com with subject "DD-98986 error 15" and including the information requested below:
  1. Your [url=http://www.egosoft.com/support/faq/faq_answer_en.php?answer=610&version=8][b]DX[/b][b]D[/b]iag[/url] report.
Attachments
config.xml
Error 15 - Basic configuration (windowed, 1280x720, no anti-aliasing)
(264 Bytes) Downloaded 540 times

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