Does Egosoft do refunds ?

Egosucks · Post by **Egosucks** » Wed, 19. Feb 14, 18:09

I have tried many times for my refund but keep getting shown a link for this site by Steam .
This is not trolling, I genuinely would like my money back and would like to find out how . I have had all my tickets rejected and have been referred to this site in them all . I pre-ordered the game off Steam .

If they do not, then I ask why ?

RedEclipse · Post by **RedEclipse** » Wed, 19. Feb 14, 18:19

You should make a poll about if you should have a new haircut I think.

Or use the search button.
http://forum.egosoft.com/search.php?mode=results

edit - the problem is if you may have the game since a few month, not sure about Steam.
http://forum.egosoft.com/viewtopic.php? ... ght=refund

Sam L.R. Griffiths · Post by **Sam L.R. Griffiths** » Wed, 19. Feb 14, 18:22

It is not Egosoft that is responsible for the refunds UNLESS you bought direct from their on-line shop on their site.

In general, with COTS software sold through a third party retailer (such as Steam) only the retailer is responsible for granting you a refund for what you bought an item for. The manufacturer/publisher only receives a part of that payment.

imperium3 · Post by **imperium3** » Wed, 19. Feb 14, 18:26

With a bit of luck and a following breeze you can get a refund but I think it has to go through Steam Support (assuming you bought the game from them, anyway), and they are very unlikely to give you one if you've spent any significant time on the game, or have owned it for a while, or are rude to them.

The game seems to be a mess right now, but I reckon the better course of action is to just forget it for now and redownload it in a year or two once it's actually been finished.

You could of course keep posting negative polls until Egosoft gives in and refunds you, but I don't think that approach will get you very far...

Post by **BlackRain** » Wed, 19. Feb 14, 18:32

You are beginning to spam the forum now. The topics you are posting have already been posted countless times. If you do not stop then there will be repercussions.

This is to Egosucks.

Nosscar · Post by **Nosscar** » Wed, 19. Feb 14, 18:34

Roger L.S. Griffiths wrote:It is not Egosoft that is responsible for the refunds UNLESS you bought direct from their on-line shop on their site.

In general, with COTS software sold through a third party retailer (such as Steam) only the retailer is responsible for granting you a refund for what you bought an item for. The manufacturer/publisher only receives a part of that payment.

Agreed, I bought the game from Amazon uk. And apparently quite a few have been refunded from there, they are quite good that way.

In fact my copy arrived late so I complained, they immediately refunded my one day postage fee,

Must be so maddening on steam, very difficult to get a refund.

But I guess I could get a refund quite easily, but I don't want one.

YorrickVander · Post by **YorrickVander** » Wed, 19. Feb 14, 19:49

I bought on steam and could've asked for a refund. However ES have done good before, and I like the potential of the game enough to stick with it. It's only £40. If you cant afford that much you shouldn't have paid it in the first place imo.

Egosucks · Post by **Egosucks** » Wed, 19. Feb 14, 22:02

BlackRain wrote:You are beginning to spam the forum now. The topics you are posting have already been posted countless times. If you do not stop then there will be repercussions.

This is to Egosucks.

I only joined today, I am not aware of previous posts on the site . I asked Steam for a refund and they direct me to this site, they say its Egosofts problem and you say its their problem, do you see my dilemma ???

I am asking questions that I think deserve a answer, since when did that become spamming ?

Post by **Nanook** » Wed, 19. Feb 14, 22:08

Egosucks, if you wish to discuss moderator actions, the rules say to do it via PM, not on the open forum. Since you just joined today, I suggest you read those rules carefully and follow them. This is a private forum and you agreed to abide by those rules by the act of registering an account on this forum.

Egosucks · Post by **Egosucks** » Wed, 19. Feb 14, 22:30

Vote sitting at 50/50, maybe this is relevant after all .

danskmacabre · Post by **danskmacabre** » Wed, 19. Feb 14, 23:56

I bought X:R the day before release so I could preload it and get right into it on release day.
Obviously that was the wrong choice and I should have waited.

Anyway, I spent 7 hours over the next few days struggling with it in various ways. No need to go into details about that, we all know the various issues it had and has.

I then uninstalled X:R and began the refund process by politely debating with Steam. They closed tickets, which I reopened or opened new ones.
It took I believe a couple of months to get a refund, but with persistence they finally caved in and game me store credit.

I DID email someone here at Egosoft as well asking for help getting a refund and even got a reply, but it was worded in a way like "sorry you don't like the game, but we can't help you."
So I wouldn't expect any help from ES with this, especially if you bought it from Steam.

I expect how long you've had the game DOES have an impact, but more importantly how many hours you've put into it.

Ironically, X:R was the first game I ever pre-ordered and it'll be the last!

So lesson learned there. DONOT EVER PRE-ORDER A GAME.
I was lucky to get a refund and it wasn't easy, but it IS possible.

Halconnen · Post by **Halconnen** » Thu, 20. Feb 14, 06:20

BlackRain wrote:You are beginning to spam the forum now. The topics you are posting have already been posted countless times. If you do not stop then there will be repercussions.

His name is "Egosucks", an obvious troll account. I'm not sure if you really need to be very lenient with him.

Sam L.R. Griffiths · Post by **Sam L.R. Griffiths** » Thu, 20. Feb 14, 10:28

danskmacabre wrote:I DID email someone here at Egosoft as well asking for help getting a refund and even got a reply, but it was worded in a way like "sorry you don't like the game, but we can't help you."

This answer is completely expected if anyone actually thinks about it fully.

I will reiterate - It is a fallacy that the publisher/developer has any real direct responsibility or authority in regards to refunds EXCEPT in cases where you buy through a store completely under their control.

If the third party outfit you buy from (e.g. Steam/Valve) refuse to give a refund then it is down to whatever policies and legal precedents are applicable in each individual case.

The publisher/developer is responsible for tech support and the release state but the retailer is responsible for fulfilling refunds. The best the publisher/developer can grant you is replacement/repaired goods which is effectively what they are doing via the on-going patches.

Get a refund from your retailer if you feel it is justified, but personally I think it is not.

Even a yes vote win here would not prove much except demonstrate that a number of people are unhappy with X-Rebirth.

RedEclipse · Post by **RedEclipse** » Thu, 20. Feb 14, 11:02

Roger L.S. Griffiths wrote:Even a yes vote win here would not prove much except demonstrate that a number of people are unhappy with X-Rebirth.

...and loosing their time ranting on a forum of a game they don't like.

BigBANGtheory · Post by **BigBANGtheory** » Thu, 20. Feb 14, 11:28

The answer is clearly no, you purchased the game from Steam you need to take it up with Steam. Then if Steam so chooses they may seek compensation from Egosoft or DeepSilver depending on how the game was sourced.

If Steam are dicking you about with refunds then your argument does not revert to Egosoft, take it up with your credit card company.

...and don't pre-order games from Steam ever again.

On slightly separate point (but still related in case anyone is looking to justify locking the thread) I noticed EA Origin are publicising a refund policy now, I guess in response to the BF4 debacle.

Scraphound · Post by **Scraphound** » Thu, 20. Feb 14, 18:32

Obviously Eogosoft are not obligated to give refunds, though if they do produce a new game they should provide a substantial discount to fans who lost money purchasing Rebirth.

To take it a step beyond your question, I think Egosoft should issue an apology, and then--if they don't close their doors entirely--focus on browser games or budget console titles. They're no longer relevant.

A core holdout of fans will always support Egosoft no matter what happens. The vast majority of customers and potential customers have either already been burned by supporting Egosoft with preorders or day-one purchases, or they've read the 24+ negative critic reviews and thousands upon thousands of negative player reviews and they've avoided the game entirely.

10 years ago Rebirth might not have been such a horrible blow. Maybe Egosoft could chalk it up as a horrible mistake and then get back on track. Today Elite is in multiplayer alpha and on schedule for release by the end of 2014. Star Citizen is still looming on the not-so-distant horizon. If these games are at all successful it's reasonable to assume we will see more.

As a fan of the genre I don't need Egosoft anymore, and if either Elite or Star Citizen live up to even half their expectations I really don't see any reason to do business with this company again. They no longer have the market cornered.

So long Egosoft. It was a good run while it lasted. Thank you for the X-Trilogy. I quite enjoyed it. Too bad you had to go out with a fizzle rather than a bang, but them's the breaks.

To the players, I hope I meet you in the communities of the aforementioned games.

Egosucks · Post by **Egosucks** » Thu, 20. Feb 14, 18:41

BigBANGtheory wrote:The answer is clearly no, you purchased the game from Steam you need to take it up with Steam. Then if Steam so chooses they may seek compensation from Egosoft or DeepSilver depending on how the game was sourced.

If Steam are dicking you about with refunds then your argument does not revert to Egosoft, take it up with your credit card company.

...and don't pre-order games from Steam ever again.

On slightly separate point (but still related in case anyone is looking to justify locking the thread) I noticed EA Origin are publicising a refund policy now, I guess in response to the BF4 debacle.

It is not clear at all, yes I got it on Steam but have had at least five tickets tell me I must come here for the refund because they cannot help me, so no it is not clear .

Captain Lemmiwinks · Post by **Captain Lemmiwinks** » Thu, 20. Feb 14, 19:50

Egosucks wrote:
BigBANGtheory wrote:The answer is clearly no, you purchased the game from Steam you need to take it up with Steam. Then if Steam so chooses they may seek compensation from Egosoft or DeepSilver depending on how the game was sourced.

If Steam are dicking you about with refunds then your argument does not revert to Egosoft, take it up with your credit card company.

...and don't pre-order games from Steam ever again.

On slightly separate point (but still related in case anyone is looking to justify locking the thread) I noticed EA Origin are publicising a refund policy now, I guess in response to the BF4 debacle.
It is not clear at all, yes I got it on Steam but have had at least five tickets tell me I must come here for the refund because they cannot help me, so no it is not clear .

credit card cashback it,you are wasting your time if they are playing tennis with responsibility.

many have gotten refunds by simply telling them you are going to have to cash back it.
do it soon though,so many refunds and bad press usually means a games going to get pulled off.

added bonus to cashback is the refunded list gets longer,so less people get ripped off.
many forums out there keeping track of refunded people,so google can catch those who are thinking of buying it.

johncage · Post by **johncage** » Thu, 20. Feb 14, 20:35

no, they'd go bankrupt. who wouldn't want a refund?

Egosucks · Post by **Egosucks** » Thu, 20. Feb 14, 22:25

Captain Lemmiwinks wrote:
Egosucks wrote:
BigBANGtheory wrote:The answer is clearly no, you purchased the game from Steam you need to take it up with Steam. Then if Steam so chooses they may seek compensation from Egosoft or DeepSilver depending on how the game was sourced.

If Steam are dicking you about with refunds then your argument does not revert to Egosoft, take it up with your credit card company.

...and don't pre-order games from Steam ever again.

On slightly separate point (but still related in case anyone is looking to justify locking the thread) I noticed EA Origin are publicising a refund policy now, I guess in response to the BF4 debacle.
It is not clear at all, yes I got it on Steam but have had at least five tickets tell me I must come here for the refund because they cannot help me, so no it is not clear .
credit card cashback it,you are wasting your time if they are playing tennis with responsibility.

many have gotten refunds by simply telling them you are going to have to cash back it.
do it soon though,so many refunds and bad press usually means a games going to get pulled off.

added bonus to cashback is the refunded list gets longer,so less people get ripped off.
many forums out there keeping track of refunded people,so google can catch those who are thinking of buying it.

Thanks for the info, I have dozens of good games on Steam and would not try this method because it could cost me dearly .

Does Egosoft do refunds ?

Do you think Egosoft should offer a refund to Steam owners ?

Does Egosoft do refunds ?