I started this save in 9.00 version 5.
Originally, the issue started on the same day version 6 came out, so I thought it was an issue with the new version and opened this thread:
viewtopic.php?p=5313714#p5313714
Since then, a user has confirmed that he had no crashes using my save on his system. I also reverted the game back to 8.00 and started a new save. Although it took a couple of hours, I had a similar crash in 8.00 on the new save.
I tried eliminating softwear clashes: tried running the game on a new user, and doing a clean boot with only the game running, the crash still occurred.
After messing around with driver updates and whatnot, I reinstalled my Windows. The issue still occurs. not sure if it's a hardware issue, looking for help identifying the problem.
I'm attaching a link with my system info, the save, and the crash dumps from the last few attempts to run it
Game started crashing when using the map/menus
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See full rules at Technical Support Request Rules
Required Information in all Technical Support Requests
Please ensure that you provide the following information for all questions posted in this Technical Support forum.
- Version and language (e.g. 8.00 Hotfix 3, English, etc.).
- Whether or not your game is modified using any third party scripts or mods (see note below).
- The game start you originally selected for the game in which the problem occurred.
- Exact nature of the problem, where and when it occurs and what you were doing at the time.
- Any possibly relevant changes you have made to your game, system, or software before the issue occurred.
- Where appropriate, additional symptoms, error messages, links to saves, screenshots and crash dump files (see this Wiki entry).
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If you are supplying information that will not conveniently fit into posts in this forum (approx 70,000 character limit per post), in the worst case you can split long text files across 2 consecutive posts, or ideally you can upload the data to a reputable public fileshare site (a few examples are Google Drive, DropBox or PasteBin, etc) but please don't use sites that spam advertising or require registration for downloads. Please use in your post the open public sharing link to your file(s) that will not require any account or registration for others to download.
Note: Support for third party modifications must be provided by the authors of those modifications, and any requests for such support should be posted in the appropriate thread in the Scripts and Modding forum.
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Zaiz90
- Posts: 7
- Joined: Wed, 15. Apr 26, 20:57
Re: Game started crashing when using the map/menus
link to save and system info:
https://drive.google.com/drive/folders/ ... sp=sharing
https://drive.google.com/drive/folders/ ... sp=sharing
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CBJ
- EGOSOFT
- Posts: 55062
- Joined: Tue, 29. Apr 03, 00:56
Re: Game started crashing when using the map/menus
The files are not public.
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Zaiz90
- Posts: 7
- Joined: Wed, 15. Apr 26, 20:57
Re: Game started crashing when using the map/menus
Sorry, please try now
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CBJ
- EGOSOFT
- Posts: 55062
- Joined: Tue, 29. Apr 03, 00:56
Re: Game started crashing when using the map/menus
Your crashes are all different, and none of them are directly in X4 code. It looks like you've probably started running into the known fault with 13th/14th generation Intel CPUs. This is a progressive problem, which would explain why you've only started seeing it now, but the good news is that you've hopefully caught it quickly enough to avoid any permanent damage. I suggest updating your BIOS to a version with the workaround for this problem and seeing if that helps.
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Zaiz90
- Posts: 7
- Joined: Wed, 15. Apr 26, 20:57
Re: Game started crashing when using the map/menus
Thank you for taking the time to look into this. Thankfully, my PC is still under warranty, so I will take it to get fixed.
Again, thanks for the quick reply.
Again, thanks for the quick reply.
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CBJ
- EGOSOFT
- Posts: 55062
- Joined: Tue, 29. Apr 03, 00:56
Re: Game started crashing when using the map/menus
Before you do that, I'd also try a few different NVIDIA driver versions. At least one of the crashes came from those drivers, and it's possible there may be some issues with specific driver and hardware combinations. Checking that is certainly easier than taking a PC in to be looked at by someone else. 