No Suitable Graphics Card Detected

[Blaine25]

When I start the game on Steam I get a message that says no suitable graphics card is detected. Will this game just not work for my system or is there a fix for this? Thanks in advance. I have the following system:

System Information
------------------
Time of this report: 3/18/2020, 14:12:13
Machine name: LAPTOP-293OJR3U
Machine Id: {B6C735B9-1A16-49F3-BD56-1C05DD899C22}
Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: TUF Gaming FX505DT_FX505DT
BIOS: FX505DT.308 (type: UEFI)
Processor: AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx (8 CPUs), ~2.1GHz
Memory: 32768MB RAM
Available OS Memory: 32576MB RAM
Page File: 8147MB used, 29293MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.1.3
DxDiag Version: 10.00.18362.0387 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon(TM) Vega 8 Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x15D8)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_15D8&SUBSYS_18F11043&REV_C2
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16401 MB
Dedicated Memory: 112 MB
Shared Memory: 16288 MB
Current Mode: 1920 x 1080 (32 bit) (120Hz)
HDR Support: Not Supported
Display Topology: Clone
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.149414,0.059570), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: NCP0036
Native Mode: 1920 x 1080(p) (120.035Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Monitor Name: Generic PnP Monitor
Monitor Model: 2757
Monitor Id: AOC2757
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: Unknown
Display Pixel Format: Unknown
Advanced Color: Not Supported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\u0346263.inf_amd64_8c7b4a9886aabb61\B346039\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0346263.inf_amd64_8c7b4a9886aabb61\B346039\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0346263.inf_amd64_8c7b4a9886aabb61\B346039\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0346263.inf_amd64_8c7b4a9886aabb61\B346039\amdxc64.dll
Driver File Version: 26.20.11030.2003 (English)
Driver Version: 26.20.11030.2003
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.6
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 8/20/2019 7:00:00 PM, 1999416 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-5698-11CF-2074-E71379C2D735}
Vendor ID: 0x1002
Device ID: 0x15D8
SubSys ID: 0x18F11043
Revision ID: 0x00C2
Driver Strong Name: oem6.inf:cb0ae4148f19e812:ati2mtag_Picasso:26.20.11030.2003:PCI\VEN_1002&DEV_15D8&SUBSYS_18F11043&REV_C2
Rank Of Driver: 00CF0000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 2
MPO Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
MPO Stretch: 16.000X - 0.250X
MPO Media Hints: rotation, resizing, colorspace Conversion
MPO Formats: NV12,420_OPAQUE
PanelFitter Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
PanelFitter Stretch: 16.000X - 0.250X
Extension Drivers:
Driver Name: C:\Windows\System32\DriverStore\FileRepository\amdkmdae.inf_amd64_f50ba57b62ad8edd\amdkmdae.inf
Driver Version: 26.20.11030.2003
Driver Date: 08/21/2019
Driver Provider: Advanced Micro Devices, Inc.
Catalog Attributes: Universal:N/A Declarative:True
Component Drivers:
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A

Card name: NVIDIA GeForce GTX 1650
Manufacturer: NVIDIA
Chip type: GeForce GTX 1650
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1F91&SUBSYS_109F1043&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 20250 MB
Dedicated Memory: 3962 MB
Shared Memory: 16288 MB
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Driver Name: C:\Windows\System32\DriverStore\FileRepository\nvam.inf_amd64_249543ef6ba30a3e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvam.inf_amd64_249543ef6ba30a3e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvam.inf_amd64_249543ef6ba30a3e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvam.inf_amd64_249543ef6ba30a3e\nvldumdx.dll
Driver File Version: 26.21.0014.3187 (English)
Driver Version: 26.21.14.3187
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.6
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 8/27/2019 7:00:00 PM, 959152 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: Unknown
Vendor ID: 0x10DE
Device ID: 0x1F91
SubSys ID: 0x109F1043
Revision ID: 0x00A1
Driver Strong Name: oem35.inf:0f066de344536f0e:Section042:26.21.14.3187:pci\ven_10de&dev_1f91&subsys_109f1043
Rank Of Driver: 00CF0001
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 0
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

[strask412]

When I start the game on Steam I get a message that says no suitable graphics card is detected. Will this game just not work for my system or is there a fix for this? Thanks in advance. I have the following system:

Card name: AMD Radeon(TM) Vega 8 Graphics
Card name: NVIDIA GeForce GTX 1650

It looks to me like your GTX 1650 is sufficient for the task, however the information about it is sparse. Did you re-install Windows or anything of that nature, since you purchased your laptop? I wonder if there is a driver issue.

Edit: You are using the oldest possible driver for your video card. That can't be super good. Please go to https://www.geforce.com/drivers (this is the official NVIDIA driver site) and download the GeForce Experience program under the "Automatic Driver Updates" section. This is a program that will keep your video card drivers up to date, and provides a bunch of nifty features you might want to explore at some point. You may need to create an account with nvidia.

After you have updated your video drivers, try X4 again and report back what happens. Good luck!

[Alan Phipps]

Make sure that the game exe is forced to use your GTX 1650 and not the onboard Vega 8 graphics chipset which is indeed unsuitable for the game.

[Blaine25]

Thanks for the suggestions. I've only the had the computer about a month or so and have not reinstalled windows. I just updated the drivers and restarted the computer. I still get the same error.
The full error message reads.

X4 Startup error

No suitable graphics card detected
Please verify the following:
-check that you have installed the lasted graphics card drivers
-ensure that your graphics card is supported (X4 requires at least an NVIDIA GTX 780/970 or AMD equivalent)

Exitcode 212

[Blaine25]

Thanks Alan, can you guide me through on how to get it to do that? Thanks

[Alan Phipps]

Sure, here's a guide.

[Blaine25]

Thanks again, but I still haven't got it to work. I tried changing the filename to X4.exe -gpu:2 but it won't let me type ":" into the file name.

[Alan Phipps]

Hmm, maybe try a space instead of a colon? Or check this.

[wasted90]

Thanks again, but I still haven't got it to work. I tried changing the filename to X4.exe -gpu:2 but it won't let me type ":" into the file name.

'-gpu:2' is a commandline parameter, you add this in steam as a launch option. if you use gog galaxy then (if they don't support launch options):

"You can also add this same setting in config.xml in the games settings folder:
Adding:
<gpu>0</gpu>
in the root section would be default, any other number would fix a selection."

EDIT:
<gpu>2</gpu> in your case

[Alan Phipps]

Yes, sorry. I didn't notice that you were changing the filename and not the command line.

[Blaine25]

Well I wasn't able to get it to work in the cmd prompt, it kept saying that x4.exe is not a recognized command. However, I was able to make sure that the better graphics card is selected by going through Display - Graphics Settings- and selecting x4 for high performance. Unfortunately though, the game will still not launch.

[Alan Phipps]

From the DxDiag for your GTX 1650:

• Current Mode: Unknown
  HDR Support: Unknown
  Display Topology: Unknown
  Display Color Space: Unknown
  Color Primaries: Unknown
  Display Luminance: Unknown

and all of these DxDiag entries for it are totally missing:

• Monitor Name:
  Monitor Model:
  Monitor Id:
  Native Mode:
  Output Type:
  Monitor Capabilities:
  Display Pixel Format:
  Advanced Color:

The Vega 8 onboard graphics chipset has all those values set up. It looks very much to me as though your GTX 1650 is not set up to recognise or work your laptop display so you probably need to go into Windows and set up your display devices and then maybe update/reinstall the driver. There may even be a hardware connection problem with it, but I hope that is not the case. (I'd be very surprised if it is just X4 showing graphics problems!)

[strask412]

Well I wasn't able to get it to work in the cmd prompt, it kept saying that x4.exe is not a recognized command. However, I was able to make sure that the better graphics card is selected by going through Display - Graphics Settings- and selecting x4 for high performance. Unfortunately though, the game will still not launch.

Blaine25 can you please describe the physical connections between your computer and your monitor? What I mean is, are you using the built-in monitor on the laptop or do you have a cable plugged into the laptop, leading to an external monitor or tv set? Maybe both?

[Blaine25]

I have it plugged into an AOC brand monitor through an hdmi cable.

[strask412]

I have it plugged into an AOC brand monitor through an hdmi cable.

Ok lets do two experiments.

First, take note of exactly which hole at the back of the computer your HDMI cable is plugged into. Observe if there are any other HDMI holes you could use instead of the one you are using.

Does the built-in monitor on the laptop work ok? Try unplugging the HDMI cable and running X4 ONLY on the internal monitor.

Then, after you determine if it works or not on the internal monitor, try plugging the HDMI cable back in, but use a DIFFERENT hdmi port on your laptop, if possible, than the one you used before. You can keep using the same port on the monitor-side, that doesn't matter.

[Alan Phipps]

Just for completeness, have a look at this thread, especially towards the end.