Troubleshooting: Logitech G400/G500s crash on startup

This forum is for technical troubleshooting of game crashes ONLY. It is primarily for developer use, but you may find useful information here if your game is crashing.
Post Reply
rboerdijk
EGOSOFT
EGOSOFT
Posts: 1701
Joined: Fri, 11. Jan 13, 14:26
x4

Troubleshooting: Logitech G400/G500s crash on startup

Post by rboerdijk »

Symptoms

You have a logitech G400,G500s and/or Webcam with driver software installed and the game crashes instantly on startup with Exception Code c0000005.

Image

Resolution

Try disabling the Logitech "monitor service".

To disable it, take the following steps:
  1. Run msconfig.exe
  2. Select the Services Tab
  3. Enable "Hide all Microsoft Services" to make it easier to find the Logitech service
  4. Find the service "Process Monitor" from "Logitech" and disable it by clearing the checkbox next to it.
Now try running the game again.

Image

References

http://forum.egosoft.com/viewtopic.php?t=375308&start=0
Post Reply

Return to “XR - Technical Troubleshooting”