I am asking for in store credit for the purchase price of X rebirth for 2 reasons:
1- False advertising on the Steam store page
Store page shows there is French Audio, there is in fact no french audio in the game. It is still being worked on. It is false advertising to mention a feature that is not in the product at the time of sale
Also it mentions every ship has a task. This is also not true. Most ships in the game are nothing more than place holders and just moving back and forth doing nothing else.
2- Performance issues:
The developers themselves on the Steam forums admitted to performance issues for high end computers because they did not optimize nor test for high end computers. For me because of their failure to properly test the game I am getting 10 Frames Per Second, which makes is unplayable.
I have spent a little over 3 hours going through all the troubleshooting steps from Steam and from Egosoft, and nothing has worked. Haven't actually got to play the game. Only thing I have done in game is load it up to test each thing I tried to increase the performance.
But no troubleshooting step wiill work when Egosoft themselves admit there is performance problems in the game for High end systems. I can't fix bad coding, and troubleshooting will not fix bad coding.
But for the fact that there is false advertising on the Steam store page, with no French audio especially, and not every ship has a task, should be reason enough to give refund through in store credit.
It is not right to sell a product under false advertising. No troubleshooting step will change the fact that there is no French Audio as advertise on the page. No troubleshooting steps will make every ship have a task as advertised on the Store page.
I am requesting a refund through in store credit, and the game take off of the library.
19 Message by you on Sat, 7th Dec 2013 7:01 pm
By the way this ticket is about X Rebirth
I was already denied 3 times by Robbie, I just don't have the energy to waste more time on trying to get a refund through in store credit for a game that was falsely advertised and doesn't work properly as admitted by the Egosoft the developers of the game on your forums. Robbie denied me saying that I played for over 3 hours and that is why I can't get a refund, even though I told him all of those hours were nothing more than troubleshooting the game and trying different things to get the game to work properly. I actually haven't played the game, I couldn't when it runs at 10 frames per second. Also many many people have received refunds for this game that have way more than 3 hours in game, so my hours in game have nothing to do with it me being denied, it is just Robbie that is so keen on denying refunds for some reason, where other customer reps have no problem giving refunds to people because of the false advertising, game stopping bugs, and performance issues.
It is sad that Steam couldn't be loyal to a 9 year loyal customer with 200 games in the library. Apparently making me keep a game falsely advertised and non functional is more important than having my future transactions. This experience has really soured my view of Steam, and I will just take my future transactions to Amazon, Origin, and other digital download stores. The $50 for X:Rebirth is the last dollar that Steam will see from me. Unless some miracle happens and you give me a refund through in store credit, I won't be coming back to Steam to buy any of my future games. You have some strong competition out there, and it is clear they actually do care about their customers, where as Steam doesn't care about their customers at all.
20 Message by you on Sun, 8th Dec 2013 6:04 pm
I am requesting a refund due to fraudulent advertising(misrepresentation), bait and switch. Features were hyped before release that were not present in the final version.
"Any fan of space simulations will find the UI in X Rebirth easy to use and much more intuitive, but the 'Trade, Fight, Build, Think' gameplay elements and interaction remain as deep as X game fans have come to expect."
- "Bernd"
- Promises gameplay features comparable in quality to previous X games
I was mislead by this comment and others by Bernd to believe that the "gameplay elements and interaction" would "remain as as deep as X game fans have come to expect" so by this statement I was lead to believe that the complexity and wealth of gameplay features would be similar and/or comparable in X Rebirth as previous games, when in reality that wealth of gameplay elements was stripped.
For example all previous X games featured joystick support, X Rebirth does not have proper joystick, support, no indication was given to expect proper joystick support would not be provided and I would say if all previous games had joystick support that it is a "gameplay elements and interaction remain as deep as X game fans have come to EXPECT."
- Not a finished Product - Early Access on X Rebirth Store Page was never listed in the description -
I was under the impression that X Rebirth being released on November 15 would be a finished product, but clearly taking one look at the reviews of problems and the opinions on the forums that this game is not currently in a finished state let alone a functional state. This game did not have an early access warning banner on its store page. Again I was mislead by advertising misrepresentation.
I mean really so far nothing in this game seems to work as claimed. The scripts are all broken, people with 5k computer setup and titan video cards have terrible performance. How angry do people have to get with this product before X Rebirth's steam store page gets shut down as The War Z's did?
- Doctored/Faked Gameplay Footage
Trailer videos from Egosoft prior to X-Rebirth Release on Nov 15 stating "All Scenes Show Actual Gameplay Footage" Implying on the highest settings that I, the customer would receive visuals from the game at that quality (on the highest settings) and that the trailers gameplay footage was not enhanced in any way to make the game appear better.
One of the reasons I bought this game was because of how amazing the visual graphics and effects looked in the trailers however when I got the game I was disappointed that even with the highest settings my visuals did not look anywhere near the graphics in the trailer. The Egosoft marketing trailers clearly had both antialiasing and anisotropic filtering applied to them to look that clear, however when I received the product the Anisotropic Filtering options were greyed out and not available for myself let alone anyone else upon release.
In reality, I was promised one version of the product which appeared to be of a high quality, and the product I received was not the product I was lead to believe I would receive. So not only is that advertising misrepresentation, but it is also a form of bait and switch and I believe under these circumstances are ground for a refund via **Steam Wallet**.
21 Message by you on Tue, 10th Dec 2013 12:04 pm
I see things have been merged. I would still like an answer.
This game has been falsely advertised, both in video and on your site as I have stated above. Plus the coding was done really bad that many features do not work, and there is no troubleshooting step to fix them since it needs patches to get fixed. Also the performance is unplayable at ~10 Frames per second, and again no troubleshooting will work since the developers have admitted they need to fix that as well for high end machines. Egosoft contacted me and told me to get the refund from Steam, saying they have to give me a refund as stated in my email picture I attached to the original question thread.
All I am asking for is the one time customer service gesture of credit to the Steam wallet for the price of this game since it is still being falsely advertised, and the game still has game breaking bugs, and many major features still do not work. It was advertised as a finished product, instead I ended up paying to be a alpha/beta tester for an unfinished product, in which I was not told I was paying for.
22 Message by you on Tue, 10th Dec 2013 12:48 pm
Just to note, Robbie gave Berserker, who had 3.9 hours played, on this thread a refund
http://steamcommunity.com/app/2870/disc ... 1386708235
So I know hours has nothing to do with why I can't get a refund, since I have the same exact number of hours played, and all of my "playing" was nothing more than troubleshooting.
But it is the false advertising is the reason why I want a refund through a credit in Steam Wallet.
23 Message by you on Tue, 10th Dec 2013 1:56 pm
I am requesting a refund on X:Rebirth due to fraudulent advertising(misrepresentation), bait and switch. Features were hyped before release that were not present in the final version. 100% of my game time has also been used to troubleshoot the game to get it to work properly, only to find out that the developers have admitted the game needs major fixing and no troubleshooting will work till they fix it.
"Any fan of space simulations will find the UI in X Rebirth easy to use and much more intuitive, but the 'Trade, Fight, Build, Think' gameplay elements and interaction remain as deep as X game fans have come to expect."
- "Bernd"
- Promises gameplay features comparable in quality to previous X games
I was mislead by this comment and others by Bernd to believe that the "gameplay elements and interaction" would "remain as as deep as X game fans have come to expect" so by this statement I was lead to believe that the complexity and wealth of gameplay features would be similar and/or comparable in X Rebirth as previous games, when in reality that wealth of gameplay elements was stripped.
For example all previous X games featured joystick support, X Rebirth does not have proper joystick, support, no indication was given to expect proper joystick support would not be provided and I would say if all previous games had joystick support that it is a "gameplay elements and interaction remain as deep as X game fans have come to EXPECT."
- Not a finished Product - Early Access on X Rebirth Store Page was never listed in the description -
I was under the impression that X Rebirth being released on November 15 would be a finished product, but clearly taking one look at the reviews of problems and the opinions on the forums that this game is not currently in a finished state let alone a functional state. This game did not have an early access warning banner on its store page. Again I was mislead by advertising misrepresentation.
I mean really so far nothing in this game seems to work as claimed. The scripts are all broken, people with 5k computer setup and titan video cards have terrible performance. How angry do people have to get with this product before X Rebirth's steam store page gets shut down as The War Z's did?
- Doctored/Faked Gameplay Footage
Trailer videos from Egosoft prior to X-Rebirth Release on Nov 15 stating "All Scenes Show Actual Gameplay Footage" Implying on the highest settings that I, the customer would receive visuals from the game at that quality (on the highest settings) and that the trailers gameplay footage was not enhanced in any way to make the game appear better.
One of the reasons I bought this game was because of how amazing the visual graphics and effects looked in the trailers however when I got the game I was disappointed that even with the highest settings my visuals did not look anywhere near the graphics in the trailer. The Egosoft marketing trailers clearly had both antialiasing and anisotropic filtering applied to them to look that clear, however when I received the product the Anisotropic Filtering options were greyed out and not available for myself let alone anyone else upon release.
In reality, I was promised one version of the product which appeared to be of a high quality, and the product I received was not the product I was lead to believe I would receive. So not only is that advertising misrepresentation, but it is also a form of bait and switch and I believe under these circumstances are ground for a refund via **Steam Wallet**.
