Steam refusing refunds on this game if 1 min over 2 hours exactly

[Requiemfang]

ignoring the flaws doesnt mean they are not there. if it would run so great there would be no stream of patches

That is a lie. These devs would be adding content and suggestions as well. That is the kind of awesome devs we have. Sure it's not flawless but you paid for knowing what this company was. If you did not then you impulsed buy without research. You going to cry over this little money imagine when you get out the basement and buy a home.

so now im a liar too and live in the basement, do you have some more personal attacks please... wonder when admins will finally stand up against your kind of "fan"-s as I see you do this like if this was our job here, attacking everybody who dares to tell the truth

Dude you need to take a step back and take a break from the keyboard and the computer in general stop trying to turn things into personal attacks, you are only going to be digging a hole deeper than it need be. Chill out and take a break.

[CaptainX4]

That is a lie. These devs would be adding content and suggestions as well. That is the kind of awesome devs we have. Sure it's not flawless but you paid for knowing what this company was. If you did not then you impulsed buy without research. You going to cry over this little money imagine when you get out the basement and buy a home.

so now im a liar too and live in the basement, do you have some more personal attacks please... wonder when admins will finally stand up against your kind of "fan"-s as I see you do this like if this was our job here, attacking everybody who dares to tell the truth

Dude you need to take a step back and take a break from the keyboard and the computer in general stop trying to turn things into personal attacks, you are only going to be digging a hole deeper than it need be. Chill out and take a break.

so calling someone a liar is not a personal attack, maybe you need to step back ...

[StoneLegionYT]

so now im a liar too and live in the basement, do you have some more personal attacks please... wonder when admins will finally stand up against your kind of "fan"-s as I see you do this like if this was our job here, attacking everybody who dares to tell the truth

Dude you need to take a step back and take a break from the keyboard and the computer in general stop trying to turn things into personal attacks, you are only going to be digging a hole deeper than it need be. Chill out and take a break.

so calling someone a liar is not a personal attack, maybe you need to step back ...

I apologize. I mean that would be a Lie. The developers would for sure keep pushing out updates none stop as that is what kind of devs they are.

[CaptainX4]

Dude you need to take a step back and take a break from the keyboard and the computer in general stop trying to turn things into personal attacks, you are only going to be digging a hole deeper than it need be. Chill out and take a break.

so calling someone a liar is not a personal attack, maybe you need to step back ...

I apologize. I mean that would be a Lie. The developers would for sure keep pushing out updates none stop as that is what kind of devs they are.

but if its a lie then im a liar... btw, even they accept that neither the economy nor the wars are working, they are pushing out patches to fix these, to fix the turrets, no matter how you defend it, its broken, you might like it even in this state but it wont make it right... AI flying through object nonstop is a joke. you really think its good enough?

[StoneLegionYT]

Honestly mate if you don't enjoy the game don't play and come back later.

[m0rl0ck]

First - let me say I'm not necessarily bashing the game nor the devs by far. They've been prompt and stars above other studios in patches, etc.

I also think it is entirely rational to concede there are many players having a great time, while many players have bug issues that impact them more than others. However, there are enough issues that for me the game isn't a go, with ~4 hours on record played.

In my case, I could barely get past the tutorials. Specifically, #2 ship mode was a horror story. Spent nearly 2 hours stuck just on that one. Anyway, this isn't complaint about game thread - just PSA that I've tried ~6 times now with Steam and despite pointing out the only reason I played 4 hours was due to the sheer time it took to try out and get past the tutorials, they're sticking to their guns and say in this case, no exception to the 2 hour cut off will be made.

To repeat again, if you're having a great time with the game, kudos to you and I take nothing away from that. But it is definitely not for me as I don't play games where some basic mechanics don't work for me - unfortunately Steam is not standing behind the general intent of their refund policy - which is for legit returns when a player hasn't abused the privilege of playing it then try to 'return' it.

Like any consumer though, only way is vote with wallet, so while I'll certainly give ES another attempt down the line given their sincerity and efforts, I'm pretty much done ever buying another title on steam. I'll just suck it up and not play anything that is steam exclusive.

Theres a video of egosoft saying there will be trackir support and there is not.

My tack, if i wanted a refund on the game, would be that egosoft promised a feature, of which there is a video record, that doesnt in fact exist in the game.

I bought a game on steam and got a refund after a few days. In the message i sent them asking for a refund, i mentioned that the game promised joystick support and that it wouldnt work with the joystick i had and that others with the same controller had problems too.

I also threatened to contest the transaction with my bank, which usually gets the desired response from vendors that want to keep your money for a product that doesnt live up to expectations.

[StoneLegionYT]

I respect that if there was a major feature that you were set on and it was not there yet and really ruined your enjoyment that you get a refund. I don't agree with threatening charge backs though.

[m0rl0ck]

I respect that if there was a major feature that you were set on and it was not there yet and really ruined your enjoyment that you get a refund. I don't agree with threatening charge backs though.

I dont necessarily like doing it, but after a couple of back and forth email sessions with vendors, i decided on doing it as a matter of course, just to conclude the bother as quickly as possible.

[Requiemfang]

I respect that if there was a major feature that you were set on and it was not there yet and really ruined your enjoyment that you get a refund. I don't agree with threatening charge backs though.

Lot of times if people do that it tends to make steam lock or ban the account.

[palm911]

so calling someone a liar is not a personal attack, maybe you need to step back ...

I apologize. I mean that would be a Lie. The developers would for sure keep pushing out updates none stop as that is what kind of devs they are.

but if its a lie then im a liar... btw, even they accept that neither the economy nor the wars are working, they are pushing out patches to fix these, to fix the turrets, no matter how you defend it, its broken, you might like it even in this state but it wont make it right... AI flying through object nonstop is a joke. you really think its good enough?

wow! you still complaining? you reap what you sow... so what you see is people just being tired of the same thing ...

two options :

1. try to get a refund ...
2. if you cant get a refund, comeback later maybe in a few months the game might be attractive to you. all i can see is you are having a bad time with it, but still ... here you are.

complaining here and repeating the same thing over and over again is not going to make the game as you expected. so why waste so much energy and time with people that simply has no power to "fix" the game as you want it? , trying to antagonize everyone, just because you dont like the game is not doing neither you or the community any favors.

[StoneLegionYT]

I respect that if there was a major feature that you were set on and it was not there yet and really ruined your enjoyment that you get a refund. I don't agree with threatening charge backs though.

Lot of times if people do that it tends to make steam lock or ban the account.

Yeah for some companies I had dealt with if someone was even hanging that around us we tended to refund any recent transactions if digital service and then close their account down. It was not just a safty thing for us but we had a 0 tolrance for that kind of behavior.

[Vaeo]

Tutora-what now?

[rabtherab]

Topic:

Steam refusing refunds on this game if 1 min over 2 hours exactly

I demand a citation. Your evidence doesn't contain an instance of your claim.

[zakaluka]

You shouldn't impulse buy games, ever. Or pre-order games, ever.

Even being a pretty avid X series fan, I researched where this game was at upon release and made some comparisons to where Rebirth was at upon release. Hint, Rebirth was actually a steaming broken pile on day one - this game was in a pretto good place. So I bought it.

Since you bought on impulse and decided later that you don't like various things about the game,
(read normally as "this game isn't anything but an alpha!" when usually they mean "I absolutely hate how many complicated unintuitive menus there are!")
steam has every right to keep your money, force you to do a charge-back, and then lock your steam account for violating the TOS.

[StoneLegionYT]

Honestly the OP wanted this to be steam games and not directly directed at X4. So I assume this is actually off topic post? (Not that I'm stating moderation thoughts I know how they hate that lol)

[IRONOX]

Write a ticket to the support.

The 2-hour limitation is for a "No-Questions-Asked"-Refund.

[Roflknife]

Steam-refunds above 2 hours are theoretically judged by Steam-customer-service and at their lenience.

If you failed at refunding the game it means that you failed at their lenience.
I wonder what your refund-request looked like and what it said.
I also wonder what your refund-history looks like.

Sadly none of us will be able to view this except for Steam-employees.

[26072013]

Well, I can chime in and testify that Steam refunded X4 for me with a playtime slightly over 3 hours (3h 20m or so).

I refunded because my PC needs an upgrade, and I also thought that I should wait a few months til the game is patched into a better state. Had no problem at all, I refunded on the same day as I bought it and the money went back to my steam wallet 48 hours later.

[OwnlyMe]

too bad i bought it on the egosoft site, im still at 94 minutes with no plan to ever touch this game again if they don't overhaul it entirely.

[StoneLegionYT]

too bad i bought it on the egosoft site, im still at 94 minutes with no plan to ever touch this game again if they don't overhaul it entirely.

I'm sorry your not enjoying the game. I had a lot of fun. I don't see the game needing an entire overhaul for everything but few improvements overtime of course.