After over a month of wrangling with Steam I got a refund.

[boy]

At least back in pre-digital distribution days, you could always resell your boxed copy for a decent fraction of the original price. I own almost none of my old games due to reselling them (not that all were bad, but some where just not worth replaying).

Along with saving non-lazy consumers a lot of money, it also helped keep developers in line, since a bad game quickly had its market flooded with unwanted used copies.

[Captain Lemmiwinks]

If people were so against these design choices then my question would be why did they pre order it in the first place?

snake oiled

never told it was an alpha

AI pathing video,turned out to be simply turned off collision detection

etc etc

deception upon deception

diddled

lied to

conned

"look,its shiny shiny"

[BrownShortz]

If people were so against these design choices then my question would be why did they pre order it in the first place?

snake oiled

never told it was an alpha

AI pathing video,turned out to be simply turned off collision detection

etc etc

deception upon deception

diddled

lied to

conned

"look,its shiny shiny"

I agree, if the game is clearly unfinished at launch and things aren't working, then these are certainly grounds for getting a refund I would think.
What I'm hearing more and more though is that people just plain hate most of the design decisions made by Ego and many of these were known about months before the release date. I dislike many of them as well now I see them in action (I feel a bit claustrophobic being in one ship the whole time for example), but I can't say I wasn't fully aware of them before I bought it.

[danskmacabre]

I think by and large most people feel let down by the design of the game. Then again it wasn't as if we didn't know before hand that you couldn't fly more than one ship or that you would have to have managers to run your stations, or that there was no bridge view from your Cap ships. These things were discussed pretty thoroughly prior to the release if I remember rightly.

If people were so against these design choices then my question would be why did they pre order it in the first place?

It was the crashes, the having to edit save games to continue due to the game not moving on and other bugs that meant I'd have to spend lots of time NOT playing the game and mess about fixing it that annoyed me.

I knew about only 1 ship and other limitations and so on, but there were many aspects of the game that simply didn't work.
I don't have the time or desire to spend my time using workarouds or waiting for fixes.
So I uninstalled around the beginning of December and initiated the refund procedure.
Obviously Steam/Valve agreed with my view as they gave me a refund.

In hindsight I probably should have looked closer at the deceptive advertising and thought to myself, yeah wait for a bit after release (as I always did in the past with games), but having enjoyed the X2 and X3 games previously, I trusted it was gonna be ok, which as we know it wasn't.

Anyway, if you like the game fine, have a great time. I didn't and I felt the state it was sold in was nowhere near ready or fit for purpose and as such I got a refund.

[lsw1980]

I agree, if the game is clearly unfinished at launch and things aren't working, then these are certainly grounds for getting a refund I would think.
What I'm hearing more and more though is that people just plain hate most of the design decisions made by Ego and many of these were known about months before the release date. I dislike many of them as well now I see them in action (I feel a bit claustrophobic being in one ship the whole time for example), but I can't say I wasn't fully aware of them before I bought it.

Er I was actually not so bothered about the one ship deal or rebooting. I thought it might make it different but at least going forward and not about 50 steps back in everything else.

The game was crashing on me, saves corrupted or not loadable. The dire framerate or commands in game not repsonding. I bothered to send in Dxdiags about it and we got crap like not to expect high framerates due to them not even testing it on anything above their own machines performance.

Toss in the other changes like the dire UI, the press,pause a sec, press, pause a sec, press to do stuff and the other stuff I really can't be bothered to repeat about.

Did you know of all these mini games etc that were being put in? I don't recall that ever being mentioned strangely enough.

So yea my comment about the game even going on sale/reduced would still not warrant a buy as it needs a overhaul to reach anything of the past X- series of games is perfectly fine as I expect better than some bait and switch style of selling.


I don't think anyone minded about A:CM release about getting there money back for the exact same crap pulled.

[shireknight]

Actually Rome 2 got fixed relatively quickly, and it's been a pretty solid game for a month or two now. I mean it's absolutely no excuse for selling people an unfinished game with fake critic reviews, but they did finally make it into a good game at least. Took about 2 or 3 months.

Actually no it isn't, Rome II is still a buggy mess, it may run better than it used to but the politics system still hasn't been implemented yet, the campaign AI is passive to the point that it doesn't care what you do and the battlefield AI can't work out how to handle sieges.

If you're happy with this then yes you're in for a great time with Rome II

[yoyolll]

Right now politics is, at it's worst, the same as Medieval 2. Should it be better? Yeah. Does it ruin the fun of the game? Nope. As of late December/early January campaign A.I. is fixed as well, and battle A.I. is excellent. The only outstanding issue with the game currently is A.I. during sieges.

Once again, none of this excuses CA for releasing the game in that state, but so far they have fixed a lot more than ES. They did get a 2 month head start though.

[dfm5000]

Why do people keep posting the shit about, omg I just go an f'ing refund who gives a ****.

I want the game I paid for.,,,.

http://steamcommunity.com/app/2870/disc ... 7394995385

http://steamcommunity.com/app/2870/disc ... 394498537/

List goes on.

[danskmacabre]

Why do people keep posting the shit about, omg I just go an f'ing refund who gives a ****.

I want the game I paid for.,,,.

http://steamcommunity.com/app/2870/disc ... 7394995385

http://steamcommunity.com/app/2870/disc ... 394498537/

List goes on.

Lots of people do, obviously you don't, but then I posted what it was about in the thread title, so why did you bother clicking on the thread?
Furthermore, seeing as you don't care why did you even bother posting in the thread?

But hey, thanks for the links, as I'm quite interested in people's experiences with refunds and Steam/x Rebirth.

So sorry this public forum was not built to your specifications.
Perhaps you could post a posting guideline so everyone can be sure they don't post anything you don't approve of.

[shireknight]

and battle A.I. is excellent.

Hmm maybe not excellent, I filmed this about a week ago

http://www.youtube.com/watch?v=5CDH-X1bb7U

[yoyolll]

and battle A.I. is excellent.

Hmm maybe not excellent, I filmed this about a week ago

http://www.youtube.com/watch?v=5CDH-X1bb7U

LOL that was a good laugh. Okay, so the battle A.I. is *situationally* excellent. You have to admit it's infinitely better than MTW 2, but still not as good as Shogun 2. I've been in some situations where the battle A.I. gave me a real tough time. Unfortunately, with any TW game you usually end up subconsciously memorizing the A.I. behavior and adapting your tactics without fully realizing.

Anyway, my point was CA did manage to fix the game up to the state it should've been released in within 3 or 4 months. Rome 2 is still not as good as Shogun 2 (probably never will be) but still a worthy game as it is now. Sure hope ES can pull this out of their ass and do something similar for XR.

[Ryuujin]

I've been wrangling over a month, and I'm a British citizen living in Europe.

How come Steam was quick to refund so many other Europeans, but not me, "Tech Support Sean" is absolutely insistant, that Steam's EULA supercedes EU and Uk law. And the section of Uk law that says no company can ask you to waive that right, only applies to physical goods, not digital services.

As steam doesn't sell games, but sells a "service" he reasons that the rule on fitness to purpose/quality does not apply to video games; and even if it did, that would be egosoft's responsibility, not Steams because they are just the middleman in the transaction

Should I contact Egosoft for a refund? - How would that even work.

[Captain Lemmiwinks]

I've been wrangling over a month, and I'm a British citizen living in Europe.

How come Steam was quick to refund so many other Europeans, but not me, "Tech Support Sean" is absolutely insistant, that Steam's EULA supercedes EU and Uk law. And the section of Uk law that says no company can ask you to waive that right, only applies to physical goods, not digital services.

As steam doesn't sell games, but sells a "service" he reasons that the rule on fitness to purpose/quality does not apply to video games; and even if it did, that would be egosoft's responsibility, not Steams because they are just the middleman in the transaction

Should I contact Egosoft for a refund? - How would that even work.

credit card chargeback

you were ripped off,and the evidence is all over the internet,let steam then claim it back from egosoft.

under british distance selling you are entitled to a refund.

the only people that egosofts "we will fix it eventually" excuse sits well with are on this forum,this is what lots on steam have found to get steams attention,as chargebacks affects how the credit cards perceive steam.

though some people will throw around the excuse of "you should have checked" and "they will fix it",these excuses have no basis in reality.

steam will add the value to your steam account,and add another number to the unsold list for this game.

[kurush]

the only people that egosofts "we will fix it eventually" excuse sits well with are on this forum,this is what lots on steam have found to get steams attention,as chargebacks affects how the credit cards perceive steam.

Steam? Or can they just refuse to charge back?

[Captain Lemmiwinks]

the only people that egosofts "we will fix it eventually" excuse sits well with are on this forum,this is what lots on steam have found to get steams attention,as chargebacks affects how the credit cards perceive steam.

Steam? Or can they just refuse to charge back?

a simple print out of the backlash over the games release state from steams own forum is plenty.
proving you were misled/ripped off is simple.

its the same for your card provider,they value your business more than some thief who robbed you.

never once had a chargeback doubted,it has a lot of power because as a business relying on credit card transactions you wouldnt want the card provider refusing it.

and face it,all you have to do is point to any one of a miriad of sites where the games been slated.

[Santi]

I've been wrangling over a month, and I'm a British citizen living in Europe.

How come Steam was quick to refund so many other Europeans, but not me, "Tech Support Sean" is absolutely insistant, that Steam's EULA supercedes EU and Uk law. And the section of Uk law that says no company can ask you to waive that right, only applies to physical goods, not digital services.

As steam doesn't sell games, but sells a "service" he reasons that the rule on fitness to purpose/quality does not apply to video games; and even if it did, that would be egosoft's responsibility, not Steams because they are just the middleman in the transaction

Should I contact Egosoft for a refund? - How would that even work.

How many hours on Rebirth?
When did you uninstalled the game?

That will help in finding out why they are so stubborn with the refund.

[RegisterMe]

In my limited experience with Steam refunds the most important words are patience, persistence and politeness.

That's where my alliterative skills fail me, because the last word is relentless.

[Santi]

Ryuujin you have 33 hours on X Rebirth, should have ask for a refund after 5 to 7 hours of gameplay tops, and should have uninstalled the game too. After 33 hours playing, I would find it hard to grant you a refund too.

[danskmacabre]

I agree, 33 hours is a long time. Still, people with a lot more time than that have got a refund. So getting a refund is still not out of the question.

But even more important is to uninstall (to my mind anyway) the game and leave it uninstalled BEFORE you start the refund request process.
You need to show you have absolutely no intention to play the game again if you want to convince them to give you a refund.

[Captain Lemmiwinks]

I agree, 33 hours is a long time. Still, people with a lot more time than that have got a refund. So getting a refund is still not out of the question.

But even more important is to uninstall (to my mind anyway) the game and leave it uninstalled BEFORE you start the refund request process.
You need to show you have absolutely no intention to play the game again if you want to convince them to give you a refund.

divide your 33 hours by the number of patchs released to date,that figure is still not your gameplay time,its simply how long you have had faith they would fix the game.

even after 3 months waiting they still have not delivered anything they promised in their pre release hype.

as said above,steam is infamous for refusing refunds and persistence is the key,but at the same time relies heavily on customer good will.
if you are not buying games on steam,they are suffering.

stand your ground,be polite,and let them know its only hurting them the longer it takes to refund you.
all they want is for you to give up,just let them know you wont.

some good games being released soon,you need that credit to buy them