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2 hours? You should be good to go then. They may still refuse your request, but keep after them. They WILL give in eventually. It's annoying, I know, but that's how Steam's return system works.SteveMill wrote:I have appealed and have just 2 hours in the game.
Good idea. I've added that to the original post. As for posting this, or a link to it, on the Steam forums, I'd already considered that, but I'm afraid it wouldn't last a day. We'll just have to hope people end up migrating here from the Steam forums.omfgjohnnyisback wrote:So, OP, how about you update your guide and ask people to report their granted refund requests? That way this thread could -possibly- be used as an argument in all cases, as well get bumped regularly to stay visible.
It also wouldn't hurt to link it to Steam forums too, there seems to be much interest in this topic.
This is actually true of most non-US countries although Steam has only officially acknowledged the EU (presumably because that's the only place they've been sued over it so far?)dzhedzho wrote:If you are in EU and you never played the game, you should be able to "quite easily" convince them to give you a refund, as there is a law which compels them to, there isn't even a need to prove anything. (though most people obviously did play the game)
As I said, most countries have a law along these lines and while I never like to make legal threats and try to be very low-key and polite when I feel I must, having the big stick is an important part of walking softly.They must be as described, fit for purpose and of satisfactory quality – in other words, not inherently faulty at the time of sale. It is the seller, not the manufacturer, who is responsible when goods do not conform to contract. A consumer is then able to request a repair or replacement.
If the goods are faulty, incorrectly described or not fit for purpose, then you are entitled to your money back – provided that you act quickly. You don’t have to accept a credit note.
Ravenhurst wrote: yes.. YES.. let it flow... now is your chance to kill a company.. .
YES..Cheesy Poofs
/quote]
Much as I admire your predeliction for kitchse gay people - in your own words of course - I have to reject your notion that someone seeking a refund for a product is desiring to kill a company. I would imagine they are merely seeking to return things to how they were before buying the offending product and once that is done they would not care either way about the fortunes of the vendor.
Not to mention that fact that if a few refunds can sink a company, that company clearly has significant cash-flow problems that will result in its own demise anyway.
Look, I understand that gamers have severe problems in reading and understanding EULAS and TOS agreements before making a digital purchase, after all this requires an IQ above 50.squicker wrote:
Much as I admire your predeliction for kitchse gay people - in your own words of course - I have to reject your notion that someone seeking a refund for a product is desiring to kill a company. I would imagine they are merely seeking to return things to how they were before buying the offending product and once that is done they would not care either way about the fortunes of the vendor.
Not to mention that fact that if a few refunds can sink a company, that company clearly has significant cash-flow problems that will result in its own demise anyway.
I am not Egosoft's banker nor are they a registered charity. Their financial health and well-being are absolutely no concern of mine.Ravenhurst wrote:[ external image ]
yes.. YES.. let it flow... now is your chance to kill a company.. . YES
the basement you live in will be a much happier place, your mommy will be pleased you got 50 bucks back to spend on Cheesy Poofs
One of the key points of this thread is that ToS and EULA have very limited effect in a lot of countries, certainly in the EU they are *mostly* not worth the paper they are [not] written on.Ravenhurst wrote: Look, I understand that gamers have severe problems in reading and understanding EULAS and TOS agreements before making a digital purchase, after all this requires an IQ above 50.
check what some countrys have to put up with compared to us britssquicker wrote:One of the key points of this thread is that ToS and EULA have very limited effect in a lot of countries, certainly in the EU they are *mostly* not worth the paper they are [not] written on.Ravenhurst wrote: Look, I understand that gamers have severe problems in reading and understanding EULAS and TOS agreements before making a digital purchase, after all this requires an IQ above 50.
But you were probably too busy engaging in ad hominem attacks to have noticed the above.
Hahahaha.Captain Lemmiwinks wrote:
agreeing to the tos/eula the buyer forfeits the right to refunds.
THEN when you get the product,for example a penis enlarger you may get a picture of a naked woman.
well it did enlarge it....for a while
So on and so forth. They've already put together a standard but Rebirth-specific response.Hello,
Thank you for contacting Steam Support.
It appears you were able to launch and play this title.
Unfortunately, we cannot offer a refund for this transaction.
Please review Section 3 of the Steam Subscriber Agreement for more information.
http://www.steampowered.com/index.php?a ... _agreement
Please try the following to troubleshoot any issues.
4d wrote:If you're in the UK you don't need to bother with any of this. Familiarise yourself with Distance Selling Regulations, then point them out to Steam and demand a refund. They cannot legally say no if you are a UK customer - and they know this. I believe the rest of the EU has something similar as per a new EU-wide rule, but it's not so unambiguously stated.
![[ external image ]](http://www.chiefrok.com/blog/wp-content/uploads/2012/08/yes-let-the-hate-flow-through-you.jpg){kind=link}