Steam Launch of Patch...When is this going to happen? (A. Now!)

[Mopy]

The Steam delay is a bit jarring, but I think anyone would be hard pushed to say Ego is treating customers badly with all the free additions and bonus packs they have been giving us since even way before I registered here. Free additions that other companies choose to charge for.

Something I find it hard to forget when taking problems and issues into account.

[gunman127]

I'm just off into town to buy a retail copy....

[palm911]

So, obviously the core of the issue here is the delay that it takes to patch a game through Steam vs. a Retail copy.

I'll step back and make a couple observations regarding Steam.

• Steam probably requires a bit of a different patching approach than a regular retail patch. As such I'm certain that it takes time to first develop the patch, and then QA the patch, so theres time hit 1.
• It ALSO probably takes a bit of time to go and deploy the patch to all of the content servers, but granted I doubt this is a huge time hit.
• And probably one of the biggest points to make, Steam is a service, and Egosoft is one of many companies that utilize it to provide their games through. As such, the Steam folks can only do so much for Egosoft without having a negative impact on their other customer's business. Now, knowing valve I personaly bet that they do provide great service to the folks that publish their games through Steam, and do the best they can to take care of them.

From my viewpoint, I would prefer that Steam and Egosoft take the time they need to properly fix and roll-out the patches, and with the above thoughts, I can certainly see that it would take another 7 days to deploy the fixed patch. I'll happily lay aside my "must have it NOW" viewpoint because, hey we're all human, mistakes were made and are being fixed, and I'm willing to make the assumption that both Egosoft and Steam are doing everything in their power to make that happen quickly.

First. i do know it is not egosoft the one being pointed with the finger.

second. i do know ego is doing all what they can to fix the situation, it is just bad publicity for then. some of us might understand the situation. some other might be just waiting for the patch, and it just dont happen, (some of those might not even read the boards)

third: from the "human side, people making mistakes. etc. yes that is true. but i do not take that type of consideration from people i dont know, and from people i have paid money for a service, that has not been delivered as expected.

fourth: again i know egosoft did their job. the patch is available on egosoft site, however there is people that has not done their job, (steam) and the "at least 7 days could be more" sentence is simply unacceptable.

Fifth: i can understand a couple of days delay, yes. even if i am paying , i udnerstand that there is things to be done to the content. however its been 4 days since the patch was released, (by the time this has been publish) and now they require AT LEAST 7 days that can easy turn into 10 or 14 more (knowing steam this is very possible) . if you add the other 4 that has already passed, that can make up to 18 days AFTER official patch has been released. you think this is acceptable? HELL NO.

i wonder if 2.1 will hit before 2.0a is being deployed to steam. (with that time fram , and steam everything is possible)

[PegasusJF]

I must admit I am quite disappointed. An additional seven day delay does seem to be a bit much to get the hotfix ready to go in the steam patch.

[3Dman]

What a mess

So Easter monday? the patch will be released then?
Don't think so some how

perhaps you should find a different supplier for your digital distribution

A week delay for a patch to get to its customers, is, quite frankly shit


Egosoft/or your publisher do your selves a favour and dont use steam again

Steam users are a secondary concern obviously.....

[FellFromLog]

Check out Blue's News: http://www.bluesnews.com/cgi-bin/board. ... adid=97229 the hotfix must have reached Steam after the guy in charge of patching had already left. That's why it's delayed.

[palm911]

Check out Blue's News: http://www.bluesnews.com/cgi-bin/board. ... adid=97229 the hotfix must have reached Steam after the guy in charge of patching had already left. That's why it's delayed.

LOL ...........

there you go. How nice huh?
so that means in the whole company they only got 1 guy to do all the patches? if that is so. that will explain why we are getting this type of threatment. that also could explain why steam Sucks.

[vonotto]

Wow we depend on one guy in a multi million dollar company that has this big a customer base is completely and totaly screwed up......see who you are in bed with egosoft.

[mrbadger]

Check out Blue's News: http://www.bluesnews.com/cgi-bin/board. ... adid=97229 the hotfix must have reached Steam after the guy in charge of patching had already left. That's why it's delayed.

LOL ...........

there you go. How nice huh?
so that means in the whole company they only got 1 guy to do all the patches? if that is so. that will explain why we are getting this type of threatment. that also could explain why steam Sucks.

Sigh

Steam is by far the best game distribution method I have *ever* encountered.

You should have been around when games were distributed on audio cassetes....

[palm911]

Check out Blue's News: http://www.bluesnews.com/cgi-bin/board. ... adid=97229 the hotfix must have reached Steam after the guy in charge of patching had already left. That's why it's delayed.

LOL ...........

there you go. How nice huh?
so that means in the whole company they only got 1 guy to do all the patches? if that is so. that will explain why we are getting this type of threatment. that also could explain why steam Sucks.

Sigh

Steam is by far the best game distribution method I have *ever* encountered.

You should have been around when games were distributed on audio cassetes....

yeah right.


From steam: http://store.steampowered.com/about/
Receive automatic game updates
Hunting for patches and downloading from unorganized web sites is so twentieth-century. On Steam, your games stay up-to-date by themselves. No hassles.

LOL LOL LOL LOL LOL hahahahahah....

[FellFromLog]

Check out Blue's News: http://www.bluesnews.com/cgi-bin/board. ... adid=97229 the hotfix must have reached Steam after the guy in charge of patching had already left. That's why it's delayed.

LOL ...........

there you go. How nice huh?
so that means in the whole company they only got 1 guy to do all the patches? if that is so. that will explain why we are getting this type of threatment. that also could explain why steam Sucks.

Sigh

Steam is by far the best game distribution method I have *ever* encountered.

You should have been around when games were distributed on audio cassetes....

Yeah, I've always been a fan of Steam despite occasional screw-ups. They're light-years better than D2D who encrypt their files so they can't be modded, or Atari who try to get you to take out "download protection" so you can re-download what you've already paid for.

The only thing I've not liked is when I was sitting with a useless physical copy of DoW2 for two days before the damn thing would authorize on Steam. This current thing is just an unfortunate mess, I'd imagine if it wasn't for that bug they'd have had the patch sorted on time.

[PegasusJF]

Sigh

Steam is by far the best game distribution method I have *ever* encountered.

You should have been around when games were distributed on audio cassetes....

It's a decent service IMHO, but I think given the choice I'll go through impulse from now on.

[whiteknightr1]

screw the easter egg hunt let's have an easter patch hunt..fantastic..

[palm911]

Check out Blue's News: http://www.bluesnews.com/cgi-bin/board. ... adid=97229 the hotfix must have reached Steam after the guy in charge of patching had already left. That's why it's delayed.

LOL ...........

there you go. How nice huh?
so that means in the whole company they only got 1 guy to do all the patches? if that is so. that will explain why we are getting this type of threatment. that also could explain why steam Sucks.

Sigh

Steam is by far the best game distribution method I have *ever* encountered.

You should have been around when games were distributed on audio cassetes....

Yeah, I've always been a fan of Steam despite occasional screw-ups. They're light-years better than D2D who encrypt their files so they can't be modded, or Atari who try to get you to take out "download protection" so you can re-download what you've already paid for.

The only thing I've not liked is when I was sitting with a useless physical copy of DoW2 for two days before the damn thing would authorize on Steam. This current thing is just an unfortunate mess, I'd imagine if it wasn't for that bug they'd have had the patch sorted on time.

FYI. they have delayed steam patches (in EVERY SINGLE OCCASION for TC) so this is NOT ocassional screw ups.

[CBJ]

I don't agree with you, palm911, but I think you have made your point amply now. Any more and it would start to look like trolling.

Edit: Typo.

[whiteknightr1]

I honestly think XRTC is one of the better games i've played in awhile and i have no issues with the egosoft team think you guys did a great job with this game. It does blow to have to wait for chewy goodness that the patch will bring, but placing the fate of the patch into the hands of just one guy is kinda jacked. But in all honesty what can you do other than wait for the thing to hit. I do hope the guy got a great beach tan..lol

[Targ Collective]

*Sigh*

The chronically impatient who just can't stand waiting until next Monday might want to check this link. Otherwise I advise y'all moan on the Steam forums instead of cluttering things here. Quite apart from anything else, the Steam bods who might actually be able to do something don't actually check these forums...

[Galaga]

Its been trolling for a while IMO.

The steam delay is unfortunate, but I don't see why its such a big deal (Yes, I own the game on steam). Oddly enough, I can still play 1.4, so its not like the whole damn game has been taken away and the changes are, frankly, not so different that the entire game experience has been changed. There are also plenty of other things to do instead. A week isn't going to ruin your entire X3:TC gaming experience. Steam probably has to put the new-new patch through mandatory testing. I don't know the details of Steam's testing process, but a similar example is that patches for games under the "Games for Windows" label require an entire week of testing by Microsoft before they can be considered for release, for even the most minor of executable changes.

For me steam has been a wonderful service, there have been a few troubles in the past (such as this patching incident, and even the previous X3:TC patches), but overall the positives of the service are much greater than the occasional negatives. If you are unhappy with the service you simply have the option to, in the future, "vote with you wallet". However asking for a refund on a game you have been playing, presumably, for quite some time now is rather silly, IMO. I generally hate analogies but that is like buying a car, owning it for a year, then demanding a full refund on your now used-vehicle simply because the dealership had a mixup scheduling your maintenance.

Doesn't really matter I suppose, because most of you wouldn't change your mind if Gabe Newell himself showed up an carefully, and calmly explained just the reasons patch is delayed, only half of which are Steam's "fault". You are unhappy, this is understandable. Make a complaint and then optimistically move on. Right now some people just look like 6 year olds stamping their feet cause they can't get what they want RIGHT NOW, feel entitled, and won't shut up about it after having already said more than enough.

[Targ Collective]

Well said Galaga.

I wasn't going to put things so bluntly. That does seem to be the gist however.

[jbigg]

*Sigh*

The chronically impatient who just can't stand waiting until next Monday might want to check this link.

Uh...ok. What good would another copy of "Reunion" do me?