X-BTF and X-T Crashes w Fullscreen, X-T error with windowed mode

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havoccau2020
Posts: 7
Joined: Wed, 14. Jul 21, 00:43

X-BTF and X-T Crashes w Fullscreen, X-T error with windowed mode

Post by havoccau2020 » Sat, 17. Jul 21, 03:03

I just recently bought all the X games and DLCs as part of the summer sale on STEAM. I am having trouble getting X-Tension to work.

I can get X-BTF to run in a window, but when I try the same with X-Tension, I get the 16-bit desktop error code, which is weird, since I don't get it with X-BTF. Obviously, both games crash on startup after the splash screen when I try to run in fullscreen mode. I am running a 2K monitor, but I tried reducing my resolution to 1080P as some forums suggest. The games didn't crash immediately, but I still couldn't get it to run in fullscreen because it seemed to freeze and then exit. I've tried changing compatibility modes to XP, Win 7, etc., changing color bit to 16, etc. Here is my system info if it helps:

------------------
System Information
------------------
Time of this report: 7/16/2021, 19:42:41
Machine name: DESKTOP-N5IBGEK
Machine Id: {2CE577D0-C6B8-4C84-B999-C1D8B6757F00}
Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: P3.90 (type: UEFI)
Processor: AMD Ryzen 5 3600X 6-Core Processor (12 CPUs), ~3.8GHz
Memory: 16384MB RAM
Available OS Memory: 16316MB RAM
Page File: 25684MB used, 15207MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon RX 5700
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x731F)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_731F&SUBSYS_57051682&REV_C4
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16309 MB
Dedicated Memory: 8151 MB
Shared Memory: 8157 MB
Current Mode: 2560 x 1440 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.678711,0.313477), Green(0.283203,0.650391), Blue(0.147461,0.071289), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: Q27G1WG4
Monitor Id: AOC2701
Native Mode: 2560 x 1440(p) (59.951Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0368925.inf_amd64_05ef22929fd9ebfc\B368707\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0368925.inf_amd64_05ef22929fd9ebfc\B368707\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0368925.inf_amd64_05ef22929fd9ebfc\B368707\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0368925.inf_amd64_05ef22929fd9ebfc\B368707\amdxc64.dll
Driver File Version: 27.20.22001.14011 (English)
Driver Version: 27.20.22001.14011
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 6/16/2021 7:00:00 PM, 1880264 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-305F-11CF-8943-F4227FC2D635}
Vendor ID: 0x1002
Device ID: 0x731F
SubSys ID: 0x57051682
Revision ID: 0x00C4
Driver Strong Name: oem8.inf:cb0ae41454c21ad7:ati2mtag_Navi10:27.20.22001.14011:PCI\VEN_1002&DEV_731F&REV_C4
Rank Of Driver: 00CF2000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {6719B6FB-5CAD-4ACB-B00A-F3BFDEC38727} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD {CA15D19A-2B48-43D6-979E-7A6E9C802FF8} {7C74ADC6-E2BA-4ADE-86DE-30BEABB40CC1} DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC {D1C20509-AE7B-4E72-AE3B-49F88D58992F} {84AD67F6-4C21-419A-9F0B-24F0578906C1} {725AD240-786C-471E-AD3C-38F739936517} {95664FF5-9E03-4C74-BB4F-9178D6035E58} {5EF7D40D-5B96-49E7-B419-23342094A4CF} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {603A4756-A864-4F91-BB62-2C935B7A1391} {C58B9A06-7E89-11E1-BB00-70B34824019B}
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 2
MPO Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
MPO Stretch: 16.000X - 0.250X
MPO Media Hints: rotation, resizing, colorspace Conversion
MPO Formats: NV12,420_OPAQUE
PanelFitter Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
PanelFitter Stretch: 16.000X - 0.250X

Card name: AMD Radeon RX 5700
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x731F)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_731F&SUBSYS_57051682&REV_C4
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16309 MB
Dedicated Memory: 8151 MB
Shared Memory: 8157 MB
Current Mode: 2560 x 1440 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.673828,0.315430), Green(0.281250,0.643555), Blue(0.151367,0.068359), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: Q27G2G4
Monitor Id: AOC2702
Native Mode: 2560 x 1440(p) (59.951Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0368925.inf_amd64_05ef22929fd9ebfc\B368707\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0368925.inf_amd64_05ef22929fd9ebfc\B368707\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0368925.inf_amd64_05ef22929fd9ebfc\B368707\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0368925.inf_amd64_05ef22929fd9ebfc\B368707\amdxc64.dll
Driver File Version: 27.20.22001.14011 (English)
Driver Version: 27.20.22001.14011
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 6/16/2021 7:00:00 PM, 1880264 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-305F-11CF-8943-F4227FC2D635}
Vendor ID: 0x1002
Device ID: 0x731F
SubSys ID: 0x57051682
Revision ID: 0x00C4
Driver Strong Name: oem8.inf:cb0ae41454c21ad7:ati2mtag_Navi10:27.20.22001.14011:PCI\VEN_1002&DEV_731F&REV_C4
Rank Of Driver: 00CF2000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {6719B6FB-5CAD-4ACB-B00A-F3BFDEC38727} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD {CA15D19A-2B48-43D6-979E-7A6E9C802FF8} {7C74ADC6-E2BA-4ADE-86DE-30BEABB40CC1} DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC {D1C20509-AE7B-4E72-AE3B-49F88D58992F} {84AD67F6-4C21-419A-9F0B-24F0578906C1} {725AD240-786C-471E-AD3C-38F739936517} {95664FF5-9E03-4C74-BB4F-9178D6035E58} {5EF7D40D-5B96-49E7-B419-23342094A4CF} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {603A4756-A864-4F91-BB62-2C935B7A1391} {C58B9A06-7E89-11E1-BB00-70B34824019B}
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 2
MPO Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
MPO Stretch: 16.000X - 0.250X
MPO Media Hints: rotation, resizing, colorspace Conversion
MPO Formats: NV12,420_OPAQUE
PanelFitter Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
PanelFitter Stretch: 16.000X - 0.250X

Alan Phipps
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Re: X-BTF and X-T Crashes w Fullscreen, X-T error with windowed mode

Post by Alan Phipps » Sat, 17. Jul 21, 14:27

I can't see the full DxDiag but 4 different sound devices and drivers all going at the same time will not be helping. Also I cannot see the codec list to look for codecs known to be unfriendly to DirectX-based X games, nor see the Windows Error Reporting details for your crashes at the end of the DxDiag.

Have you worked through this Sticky thread?
A dog has a master; a cat has domestic staff.

havoccau2020
Posts: 7
Joined: Wed, 14. Jul 21, 00:43

Re: X-BTF and X-T Crashes w Fullscreen, X-T error with windowed mode

Post by havoccau2020 » Sat, 17. Jul 21, 16:10

There was only one thing in the sticky thread for X-Tension, and I have tried that.

I am new to the forums, but I didn't see a way to attach my DxDiag and MsInfo text files, so I only pasted a part of my recent DxDiag.txt.

Alan Phipps
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Re: X-BTF and X-T Crashes w Fullscreen, X-T error with windowed mode

Post by Alan Phipps » Sat, 17. Jul 21, 19:12

OK, the best method for posting large files is to upload them to a reputable public fileshare site and just post the shared download link here. Otherwise you can split big text files into parts and post them across several consecutive posts in a thread.
A dog has a master; a cat has domestic staff.

havoccau2020
Posts: 7
Joined: Wed, 14. Jul 21, 00:43

Re: X-BTF and X-T Crashes w Fullscreen, X-T error with windowed mode

Post by havoccau2020 » Mon, 19. Jul 21, 07:30

Here are the links to my DXDiag:

https://drive.google.com/file/d/1OrO9Nd ... sp=sharing

I've also turned off my Radeon custom abilities like Advanced Sync, GPU scaling, Radeon Chill, etc. I tried running the game with the monitor turned down to 1080p instead of my native 1440p. I turned on compatibility mode. Those didn't help at all, but I did notice at 1440p the game crashes on splash and also messes with my windows making me think it's crashing due to trying to force the monitor to a low resolution. At 1080p, the game doesn't crash, but every time I click on the application from my taskbar, the screen turns black before going back to my desktop. I tried running as an administrator, under XP or Win 7 compatibility, and under 16-bit color. I just don't get why I get the 16-bit desktop error when I run X-T under windowed, but not when I run X-BTF unless I change to a 32-bit setting.

I am also running a dual-monitor setup. Two 1440p monitors from my Radeon card.

Alan Phipps
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Re: X-BTF and X-T Crashes w Fullscreen, X-T error with windowed mode

Post by Alan Phipps » Mon, 19. Jul 21, 11:06

Thanks. The codec list looks OK.

You do have 4 different sound devices and drivers working at the same time. Unplug any USB sound device you don't use when playing and disable any other sound devices and driver that you don't use in Control Panel, Device Manager, Sound/Audio Devices (right-click on a device in the list for a disable/enable pop-up - this is easily reversible).

Your Windows Error Reporting shows 3 crashes with X-T, one with D3DIM.DLL which is part of DirectX (Direct3D) and two with the X-T exe itself. That may be why you get different reports in different modes. They are all generic 'access violation error caused by a buffer overrun' errors which are not terribly useful for identifying the root cause. I'm struggling what to suggest next unfortunately but I would say to avoid any game managers, profilers or overlays while using these games if possible. It may be that further experimentation with different system settings and options would be your best bet.

We do seem to be seeing increasing numbers of crash issue reports with the older XP-era X games on modern systems, especially as the mix of new system hardwares, OSs, drivers, softwares and setting options gets more varied and complicated.
A dog has a master; a cat has domestic staff.

havoccau2020
Posts: 7
Joined: Wed, 14. Jul 21, 00:43

Re: X-BTF and X-T Crashes w Fullscreen, X-T error with windowed mode

Post by havoccau2020 » Mon, 19. Jul 21, 23:49

I unplugged all my Razer audio devices and disabled the THX sound option so I only had my Realtek speakers driver running. No dice at 1440p or 1080p.

I realize this game is two decades old and it isn't necessary for the storyline, but I really want to experience the whole X series and I'd feel bad. Since I bought this on STEAM, you mentioned turning off game managers and profilers? I have the game in STEAM and I have Razer and ICUE software running that optimizes my system and runs my RGB LEDS on my mouse and keyboard.

Alan Phipps
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Re: X-BTF and X-T Crashes w Fullscreen, X-T error with windowed mode

Post by Alan Phipps » Tue, 20. Jul 21, 01:52

I meant any app that might set or reset options for graphics, etc for use with a specific game without you knowing or necessarily wanting it to. (We had a case where the poster was saying they had tried every setting and option combination - but a game profiler was just setting them back to the same values that it thought they should be every time they played.)
A dog has a master; a cat has domestic staff.

havoccau2020
Posts: 7
Joined: Wed, 14. Jul 21, 00:43

Re: X-BTF and X-T Crashes w Fullscreen, X-T error with windowed mode

Post by havoccau2020 » Tue, 20. Jul 21, 02:16

Would my MSInfo File help at all? Just worried that one might have info that could let me get hacked. I was pretty sure DXDiag didn't have any vulnerabilities.

Alan Phipps
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Re: X-BTF and X-T Crashes w Fullscreen, X-T error with windowed mode

Post by Alan Phipps » Tue, 20. Jul 21, 12:40

I don't think so - or at least not in my case. It would be difficult (but not impossible) to get a dev to look at this issue, and I will try.
A dog has a master; a cat has domestic staff.

CBJ
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Re: X-BTF and X-T Crashes w Fullscreen, X-T error with windowed mode

Post by CBJ » Tue, 20. Jul 21, 14:24

Unfortunately this is a known issue with X-T attempting to run it on many recent systems. We're aware of the problem but don't have any immediate solutions to offer. We'll let you know when we do.

havoccau2020
Posts: 7
Joined: Wed, 14. Jul 21, 00:43

Re: X-BTF and X-T Crashes w Fullscreen, X-T error with windowed mode

Post by havoccau2020 » Tue, 27. Jul 21, 23:45

This might not be a good question, but is there any way to change settings manually? I can get X-Tension to work in window mode by setting the resolation to 4x3x32 without the 16-bit desktop error message. But this only works on another computer where I can start the game in fullscreen. I can't get the game to start at all on my PC, but thought it might just work if could configure my settings outside the game and try starting it that way.

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