I can't log in to the game - Resolved.

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damirek
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I can't log in to the game - Resolved.

Post by damirek » Fri, 4. Aug 23, 19:55

I can't log in to the game, it says that I can't connect to the Internet. Nick and password are correct.

Alan Phipps
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Re: I can't log in to the game,

Post by Alan Phipps » Fri, 4. Aug 23, 23:27

Similar to anything in this thread? More information is needed if you want to receive useful advice and assistance.
A dog has a master; a cat has domestic staff.

sirprosik
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Re: I can't log in to the game,

Post by sirprosik » Sat, 5. Aug 23, 01:24

I just reset my password on the site and in the game I was logged out.
Running Linux here after re-inputting the Username and Password I am unable to login as well.
I double checked on that computer via Firefox I was able to login to the forums.

I am getting unable to connect and under Venture extension installed yes, version 1.22.
Extension Status An error occurred with extension validation.
I have the pull down Check for downloads set to Automatic downloads.

Is this down perhaps because of the double loot awarded when logging in on a single save game?

Pimpace
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Re: I can't log in to the game,

Post by Pimpace » Sat, 5. Aug 23, 06:10

https://moonlightstudio.org/downloads/S ... 060453.jpg

Some kind of downtime???

Even https://www.egosoft.com/ cannot accessible. Weird. Forum server seems OK.

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alt3rn1ty
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Re: I can't log in to the game,

Post by alt3rn1ty » Sat, 5. Aug 23, 09:56

6.20 beta 6

I have the same issue.
.
Untitled.png
Laptop Dell G15 5510 : Win 11 x64
CPU - 10th Gen' Core I7 10870H 2.2-5.0ghz, GPU - NVidia Geforce RTX 3060, VRAM 6gb GDDR5,
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|-|Mohawk|-|
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Re: I can't log in to the game,

Post by |-|Mohawk|-| » Sat, 5. Aug 23, 19:41

I am also unable to log in. Last night I couldn't access the Egosoft website either so I thought maybe they were just down. But today I can access the website, but I still can't log in.
Autopilot epically failed.

|-|Mohawk|-|
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Re: I can't log in to the game,

Post by |-|Mohawk|-| » Sat, 5. Aug 23, 19:42

|-|Mohawk|-| wrote:
Sat, 5. Aug 23, 19:41
I am also unable to log in. Last night I couldn't access the Egosoft website either so I thought maybe they were just down. But today I can access the website, but I still can't log in.
Log into the game, that is. Obviously I am logged into the website.
Autopilot epically failed.

CBJ
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Re: I can't log in to the game,

Post by CBJ » Sun, 6. Aug 23, 12:37

The server was down. We're not sure why, but it's been restarted and seems to be working now.

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alt3rn1ty
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Re: I can't log in to the game,

Post by alt3rn1ty » Sun, 6. Aug 23, 13:06

Yep, that solved it :)
.
Untitled.png
Laptop Dell G15 5510 : Win 11 x64
CPU - 10th Gen' Core I7 10870H 2.2-5.0ghz, GPU - NVidia Geforce RTX 3060, VRAM 6gb GDDR5,
RAM - 32gb (2x16gb, Dual Channel mode set in BIOS) DDR4 2933mhz Kingston Fury Impact,
SSD - Kioxia M.2 NVME 512gb (System), + Samsung M.2 NVME 970 Evo Plus 1tb (Games)

:boron: Long live Queen Polypheides and may her tentacles always be supple.
Seeker of Sohnen.

Pimpace
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Re: I can't log in to the game,

Post by Pimpace » Tue, 15. Aug 23, 08:04

CBJ wrote:
Sun, 6. Aug 23, 12:37
The server was down. We're not sure why, but it's been restarted and seems to be working now.
Hello! The same thing is happening again. Unable to connect ingame online features, https://www.egosoft.com/ cannot accessible.

CBJ
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Re: I can't log in to the game - Resolved.

Post by CBJ » Tue, 15. Aug 23, 11:49

Yes, there was another server issue overnight. We are talking to the hosting service to try to work out why this is happening, but so far they haven't identified a cause.

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