computer restarted due to an unknown reason - resolved by adjusting BIOS settings

Ask here if you experience technical problems with X4: Foundations.

Moderator: Moderators for English X Forum

Post Reply
GoldenC
Posts: 3
Joined: Fri, 30. Nov 18, 14:32
x4

computer restarted due to an unknown reason - resolved by adjusting BIOS settings

Post by GoldenC » Sun, 19. Feb 23, 19:45

The computer restarted due to an unknown reason. I tried a 10-minute stress test and a high-quality test Cyberpunk 2077 and Death Stranding were all normal. I don’t know what the reason is.
My English is not good, I use Google Translate.


https://mega.nz/folder/ISxQSRKQ#wG4jaXDHXgt61uUV77GB3w

Alan Phipps
Moderator (English)
Moderator (English)
Posts: 30423
Joined: Fri, 16. Apr 04, 19:21
x4

Re: computer restarted due to an unknown reason

Post by Alan Phipps » Sun, 19. Feb 23, 20:16

Many of the Windows Error Reports about crashes in your DxDiag are to do with your AMD graphics suite's sound and streaming devices. Perhaps try a clean reinstall of the AMD driver suite, and then disable any sound and streaming devices that you do not use in Device Manager, Sound/Audio Devices (right-click on a device in the listing for a disable/enable pop-up).

Good luck.
A dog has a master; a cat has domestic staff.

GoldenC
Posts: 3
Joined: Fri, 30. Nov 18, 14:32
x4

Re: computer restarted due to an unknown reason

Post by GoldenC » Wed, 1. Mar 23, 09:05

Alan Phipps wrote:
Sun, 19. Feb 23, 20:16
Many of the Windows Error Reports about crashes in your DxDiag are to do with your AMD graphics suite's sound and streaming devices. Perhaps try a clean reinstall of the AMD driver suite, and then disable any sound and streaming devices that you do not use in Device Manager, Sound/Audio Devices (right-click on a device in the listing for a disable/enable pop-up).

Good luck.
I found the reason. AMD B450M will restart after enabling SAM

Alan Phipps
Moderator (English)
Moderator (English)
Posts: 30423
Joined: Fri, 16. Apr 04, 19:21
x4

Re: computer restarted due to an unknown reason

Post by Alan Phipps » Wed, 1. Mar 23, 10:30

Sorry, what is SAM - or is that Smart Memory Access (or SMA as I would recognise it) with the Ryzens ?
A dog has a master; a cat has domestic staff.

Imperial Good
Moderator (English)
Moderator (English)
Posts: 4760
Joined: Fri, 21. Dec 18, 18:23
x4

Re: computer restarted due to an unknown reason

Post by Imperial Good » Wed, 1. Mar 23, 21:12

Updating graphic drivers might help with issues like this. Updating BIOS (UEFI) may also help, as well as the chipset drivers in case it was a bug there.

WoodyAut
Posts: 384
Joined: Fri, 15. Jul 16, 17:58
x4

Re: computer restarted due to an unknown reason

Post by WoodyAut » Thu, 2. Mar 23, 14:03

@Alan

Just had a look for "SAM" - it is "AMD Smart Access Memory Technology" - a bios setting, which optimizes something between Ryzen 7000 (3000-) Series processors and RX7000 (5000-) series graphics cards....

Best regards
WoodyAut

GoldenC
Posts: 3
Joined: Fri, 30. Nov 18, 14:32
x4

Re: computer restarted due to an unknown reason

Post by GoldenC » Fri, 3. Mar 23, 08:26

Alan Phipps wrote:
Wed, 1. Mar 23, 10:30
Sorry, what is SAM - or is that Smart Memory Access (or SMA as I would recognise it) with the Ryzens ?
Yes, everything is normal after disabling (BIOS and driver are the latest).

Thank you for your reply.

Post Reply

Return to “X4: Foundations - Technical Support”