Black Screen - Resolved, possible Samsung SSD Rapid issue.

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KelTheHud
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Joined: Fri, 1. Jul 22, 23:33

Black Screen - Resolved, possible Samsung SSD Rapid issue.

Post by KelTheHud » Fri, 1. Jul 22, 23:43

I only just purchased the game, and on launch it goes immediately to a black screen with only the mouse cursor showing. All I can do at that point is to end the task from the task manager. I did some research on the problem in order to find fixes, but unfortunately one of them work.

I am assuming I meet the minimum hardware requirements.
i9-7920X CPU
64 GB DDR4 ram
Nvidia 3070 TI video card

I have turned off all overlays after reading that it should solve the problem. (steam/geforce exp/afterburner)
I have the latest driver for my video card.
I completely reinstalled windows and even reformatted the drive beforehand to see if that would fix the issue.
I validated game files.
I checked event viewer to find the issue but found nothing.

None of the above worked to resolve the issue. :/

Imperial Good
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Re: Black Screen

Post by Imperial Good » Sat, 2. Jul 22, 00:00

X4 usually goes to a black screen briefly before the loading screen pops in. Did you try waiting 10 minutes or so in case it eventually loads? Have you checked for logs created in the documents folder for X4? Try removing X4's install and documents folder from indexing and anti virus scan. Try disabling steam's precompiled shader download and delete your shader cache in case there is a compatibility issue.

You might want to post your DxDiag and Vulkan listings as requested by the stickies.

KelTheHud
Posts: 5
Joined: Fri, 1. Jul 22, 23:33

Re: Black Screen

Post by KelTheHud » Mon, 25. Jul 22, 19:30

I just realized that I forgot to follow up on this.

After searching for quite awhile, I found something mentioned that this will happen if Samsung RAPID mode is enabled on the same drive the game is installed on.

After reinstalling on another drive the problem went away.

Alan Phipps
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Re: Black Screen - Resolved, possible Samsung SSD Rapid issue.

Post by Alan Phipps » Mon, 25. Jul 22, 20:53

Good to hear. We do mention that possibility in the 'common issues and workarounds' Sticky. Enjoy the game.
A dog has a master; a cat has domestic staff.

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