Reset pc error

[neozero]

Hi , i checked my pc , no overcloking , no overheating , all software is ok , all hardware ok , the saves games ok , i have 19 days in time, i testing overloading with 100 ships in battle , no problem , but when ,but a strain reason ,move my ship or cross a new sector and BOOOOM pc, i testing everything ,even i overload my pc with renders program and run games at same time , literally , the only game that reset my pc is this i discard all.
Motherboard b85- 43 gaming
I7 4790k
Disk ssd (new)
Graphic card nvidia gtx 1070 Ti

I repeat , no overheating ,no overcloking , all hardware and software in good states , only program can reset the pc, all checked , watts no problems , all is good ,the game not , maybe the update ? The 2.6 and the 3.0 good , 4.0 come back the problem ? ,and the last time is the only program that reset my pc , other program no ,even the program overload my pc all parts over 99% and more, Gpu, CPU , RAM ,DISK ,everything.

[CBJ]

That's all fine, except that Windows doesn't allow individual applications to reset your PC. Only hardware and driver-level software can do that. So while the game may be the only thing that triggers it happening, the actual cause has to lie somewhere deeper down. Remember that every application will place different stresses on your PC, and may make different calls to to drivers and hardware features, so it's perfectly possible for only one to expose an underlying problem. Just one example of this is that X4 uses the Vulkan graphics API, whereas many other games use DirectX or OpenGL.

Now, in order to have any chance of being able to help you, we need you to provide the information requested at the top of the forum, most importantly your DXDiag and vulkaninfo information. While you're working on that, you could also do the one test you didn't mention, namely a thorough memory test, as memory faults have been known to cause system resets and X4 does use memory quite intensively.

[Skeeter]

Check your windows admin logs to see if windows tells you why it reset/crashed.

Also its getting warm the weather so check ur cpu etc temps with a tool like hw monitor or gpuz or realtemp or afterburner.

[neozero]

hi sorry for take a lot o time for answer , my dxdiag info
Operating System: Windows 10 Pro 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: MSI
System Model: MS-7816
BIOS: BIOS Date: 04/10/15 10:16:37 Ver: V12.8B0 (type: BIOS)
Processor: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
Memory: 32768MB RAM
Available OS Memory: 32696MB RAM
Page File: 8984MB used, 28575MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode
Card name: NVIDIA GeForce GTX 1070 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 1070 Ti
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1B82&SUBSYS_C3001462&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 24426 MB
Dedicated Memory: 8079 MB
Shared Memory: 16347 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.643555,0.335938), Green(0.294922,0.614258), Blue(0.146484,0.072266), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: M237WA
Monitor Id: GSM5725
Native Mode: 1920 x 1080(p) (59.934Hz)
Output Type: DVI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported

Driver File Version: 27.21.0014.6140 (English)
Driver Version: 27.21.14.6140
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:True Enabled:False
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks

[Imperial Good]

This can also happen if something goes wrong with power delivery, such as PSU being unable to cope or the CPU VRM overheating. Both of these usually do not have instrumentation to monitor their temperature and condition.

As a work around you could try capping frame rate, possibly to 30, and disabling CPU turbo to see if it makes a difference as both should lower how much power the system draws. If the computer stops resetting then this is a potential indicator that something is wrong with the hardware such as power delivery, or CPU stability.

Your dxdiag info seems incomplete as the listing is usually a lot longer.

[neozero]

yes , is more large ,but i think thispart is the relevant , i can add more information if as necesary

[Alan Phipps]

Useful parts of the DxDiag include the sound devices and drivers, the disk drives and the Windows Error Reporting at the end. That is why we suggest uploading the whole DxDiag and Vulkaninfo texts to a reputable public fileshare site and just posting the public sharing links here.

[neozero]

https://we.tl/t-BnGUc82uqP

[neozero]

any suggestion or yours need more data?

[Ketraar]

Your Graphics driver is several month old (January) I would try and update that and see if it helps.

Yours 27.21.0014.6140 (21-01-2021)
Current 27.21.0014.6677 (08-06-2021)

MFG

Ketraar

[neozero]

well i try updating all again ,and i testing the beta version but the problem has no solve , and when the game reset my pc again ,this damage the xbox applications making that this can´t run any game ,and the only solution for this other problem it was reinstall all services of microsoft .
is a shame loose my progress and my trust in this game and possibles other games to future ,if this only going to damage my pc , i simply cant play , i love this game but i cant risk my machine for a game that only go worse to play at last for me in this case.

[kmunoz]

I had the same problem with a different game, it seemed that something with the game was causing a problem. It turned out that my power supply could not handle the power requirement of the CPU when that game started to require more resources.

It sounds like you have the same issue, and if so, the only real solution is to replace your power supply with one that can output more power.

What is your power supply wattage?

[neozero]

my power sytem have 100-240v 50-60hz 450watts
minimum load 0.1A and maximum 24A

[Alan Phipps]

The system power recommended by Nvidia for systems with that graphics card is 500W. I think that could be a clue.

[neozero]

mmm i am going need change this then ,but first i need find and a job nad then upgrade my pc,is a shame that i can play this game until then.thanks for all help .

[Skeeter]

Make sure its a branded psu with at least 80 bronze or better rating, not a 25 quid cheap one that says 600w on it and is plated gold.

[neozero]

ok, something strange happen, the game run ok , the game load ok,but when load directly my last save , all my system overloading and reset my machine(and i spend more money in another thermal grease and hardware) , load manually wathever save and run ok ?something strange happens and i remember this error another time. i load my last save loading first anothers saves and run fairly good. i cant send report because the game not save the error when this happen, with another errors ?
any solution?

[Skeeter]

Dodgy save? Even tho it shouldnt reset a pc at all, maybe that save has something in that causes some crazy situation and puts some enormous load on? Tho i highly doubt it, id get ego to look at that save and see if anything jumps at them and they say oh no it shouldnt ever do that or something.

Try giving some repo steps being exact as you can, if possible maybe stream it on twitch even if thats a possibility then they can watch it and the video would show right up till ur pc goes nuts.

[Alan Phipps]

Your system should have a power and temperature monitoring application (on the drive or on a system support disk) that should allow you to monitor these things in the background while playing and then have a look at their history even after a system crash and restart. At least that would tell you what may be getting overstressed.

The fact that the same save causes issues if used first, but not so much if following a warm-up act from another save, might indicate some sort of system thermal or power 'shock' when doing a 'cold' start straight into a high stress situation. I don't know if that is really likely, possible, or indicative of something as it is just my wild theory.

[neozero]

I checked with msi command center , and first playing the first 5 minutes the system going to 72º c to 89 and more , then my pc reset , but loading , another save (even i load one in a fight with 30 ship to sametime) and the game run normally 72 and 80º C, is very strange ,i remember this error because one time my save failing of this form , sames saves , loading of quicksave and, after solve this i can play 30min normally ,after i close the game for security ,i dont know what is happen here