Forum rules
See full rules at Technical Support Request Rules

Required Information in all Technical Support Requests

Please ensure that you provide the following information for all questions posted in this Technical Support forum.

• Version and language (e.g. 8.00 Hotfix 3, English, etc.).
• Whether or not your game is modified using any third party scripts or mods (see note below).
• The game start you originally selected for the game in which the problem occurred.
• Exact nature of the problem, where and when it occurs and what you were doing at the time.
• Any possibly relevant changes you have made to your game, system, or software before the issue occurred.
• Where appropriate, additional symptoms, error messages, links to saves, screenshots and crash dump files (see this Wiki entry).
• Your system specifications in the form of a DxDiag report and vulkaninfo (see this Wiki entry).

Failure to provide all this information will make it pretty much impossible for people to help you and may mean that it takes longer for your problem to be identified and hopefully solved. So please don't waste your own time and everyone else's by just posting something like "My game freezes. Help!!!".

If you are supplying information that will not conveniently fit into posts in this forum (approx 70,000 character limit per post), in the worst case you can split long text files across 2 consecutive posts, or ideally you can upload the data to a reputable public fileshare site (a few examples are Google Drive, DropBox or PasteBin, etc) but please don't use sites that spam advertising or require registration for downloads. Please use in your post the open public sharing link to your file(s) that will not require any account or registration for others to download.

Note: Support for third party modifications must be provided by the authors of those modifications, and any requests for such support should be posted in the appropriate thread in the Scripts and Modding forum.