NEWS: Users not being able to log in

Post by **BurnIt!** » Tue, 12. Jun 07, 17:13

We have experienced a glitch in a database update procedure and were forced to revert to an earlier version of certain datasets.

As a result everyone who registered after May 18th 16:54:31 GMT will not be able to log in right now.
Also everyone who changed their password after that date will experience the same issue.
Note that your account security has NOT been compromised!

We are doing everything in our power to make this as little of an inconvenience for you as possible.

Here are steps you should take if you are affected by this issue:

# If you have registered after said date and registered your game, please contact info@egosoft.com with your game registration number and your username.

# If you have registered after said date and NOT registered your game, we're afraid the best course of action for everyone involved is to remove your account so you will have to re-register. (no accounts have been deleted yet, we will give you an update shortly)

# If you have changed your password after said date, please try to log in with your previous password and change it again.

# If you have changed your email-address after said date and your previous email-address is still working, please use the I lost my password function.

# If you have changed your email-address after said date and your previous email-address is no longer active, please contact info@egosoft.com with your current AND previous email-address so your account can be manually updated.

# If you experience problems using the forums and are unsure of the right course of action, please send an email to info@egosoft.com and describe your situation.

Finally some good news: we have not lost anything else. Every thread, post or private message is in tact.

Post by **BurnIt!** » Tue, 12. Jun 07, 17:39

Website and forums are back online.

The_Rock · Post by **The_Rock** » Mon, 2. Jul 07, 14:53

Thank you.
haven't posted for years cos of that.

rps34v · Post by **rps34v** » Mon, 2. Jul 07, 22:05

same here rocky

Rapier · Post by **Rapier** » Thu, 17. Jan 08, 20:47

Is this still an issue? The top of the forum is quite sticky at the moment.

freiman · Post by **freiman** » Sat, 19. Jan 08, 10:36

Rapier wrote:Is this still an issue? The top of the forum is quite sticky at the moment.

Yes. It is.

I spent about a half an hour yelling at my computer screen this morning because of login problems with this page. It was really quite frustrating.

So, yes, it is still an issue.

Also, I am colorblind, and the "verify that you are not a spambot, type the letter/number series that you see in the box" is quite difficult for me. It really isn't something that I think that Egosoft needs to worry about, as only about five percent of the population is colorblind, and most of those people are less colorblind than I am, but you might want to be aware of it.

thanks,
f

Post by **CBJ** » Tue, 22. Jan 08, 16:49

The thread is not about general problems logging in, but about a very specific event that happened some time ago. After some discussion, it has been agreed that the time is right for the forum's stickiness to be reduced a little, so this thread will now be unstuck.