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[4.30] BUG - After Language Select crashdump - Resolved, Bitdefender issue.
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veskale





Joined: 07 Dec 2017



PostPosted: Thu, 7. Dec 17, 00:40    Post subject: [4.30] BUG - After Language Select crashdump - Resolved, Bitdefender issue. Reply with quote Print

- Game installed
- Start from oculus
- Language selection screen is shown
- After selecting Language game Crash

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-12-06T22:22:39.219864000Z" />
<EventRecordID>18148</EventRecordID>
<Channel>Application</Channel>
<Computer>seeker64fun.lupo-software.org</Computer>
<Security />
</System>
- <EventData>
<Data>XRebirthVR.exe</Data>
<Data>4.30.0.0</Data>
<Data>5a280279</Data>
<Data>XRebirthVR.exe</Data>
<Data>4.30.0.0</Data>
<Data>5a280279</Data>
<Data>c0000409</Data>
<Data>0000000000c23bf3</Data>
<Data>3710</Data>
<Data>01d36ee0b1223e18</Data>
<Data>E:\Program Files\Oculus\Software\Software\egosoft-gmbh-x-rebirth-vr-edition\XRebirthVR.exe</Data>
<Data>E:\Program Files\Oculus\Software\Software\egosoft-gmbh-x-rebirth-vr-edition\XRebirthVR.exe</Data>
<Data>13df658f-5ca3-4bb9-a4b5-c3573c8c2330</Data>
<Data />
<Data />
</EventData>
</Event>

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rboerdijk
EGOSOFT
EGOSOFT



Joined: 11 Jan 2013
Posts: 735 on topic
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PostPosted: Thu, 7. Dec 17, 11:16    Post subject: Reply with quote Print

Hello,

We tried reproducing this issue but weren't able to.

Can you please mail us at crash@egosoft.com and provide the following information?
1. Did the game run before the latest update (or is this the first time you downloaded and tried to run the game? )
2. A dxdiag / vulkaninfo
3. A crashdump (you can find these in the directory where the game in installed, these files have the extension *.dmp or *.mdump ).
4. What language did you select ( does it make a difference if you select another language? )
5. When *exactly* does it crash? The moment you select the language? Or when it tell you to restart the game... ?

For issue #2 you can look here on how to create these :
https://www.egosoft.com:8444/confluence/display/XRWIKI/Retrieving+DXDiag+and+VulkanInfo

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rboerdijk
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Joined: 11 Jan 2013
Posts: 735 on topic
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PostPosted: Thu, 7. Dec 17, 12:18    Post subject: Reply with quote Print

Note that this issue only applies to Oculus Store versions of the game.

Update: We were able to reproduce this issue locally by making the file "lang.dat" write-protected ( so selected language cannot be stored ).

We'll upload a hotfix later today with some additional checks to avoid this crash. With this hotfix, if the lang.dat cannot be written, the language-selection dialog will appear each time you start the game and the language will default to english.

In your specific case, could you
1. go to your "Documents" folder and check if there is a folder "Egosoft\X Rebirth VR"?
(As an example, on my machine it looks like this c:\Users\<username>\Documents\Egosoft\X Rebirth VR\ )

2. This folder should contain a file named "lang.dat". If it does, please mail that file to us, we'd like to see what it contains. If it doesn't exist, we'd also like to know.

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veskale





Joined: 07 Dec 2017



PostPosted: Thu, 7. Dec 17, 16:50    Post subject: Reply with quote Print

Seems to me that the game cant write to his data directory. I see that the folder is created after game start but after that the folder is empty. When i copy the lang.dat to the User folder i get a step a head and see the start menu. i can start a game but saving is no go . little crazy save folder is created and then h didnt write anything.

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CBJ
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Joined: 29 Apr 2003
Posts: 35703 on topic

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PostPosted: Thu, 7. Dec 17, 16:56    Post subject: Reply with quote Print

Please check that you have space on your disk and that your anti-virus software is not interfering and preventing the game from writing to your Documents folder. Please also provide a DXDiag report so that we can see a little more about your system.

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veskale





Joined: 07 Dec 2017



PostPosted: Thu, 7. Dec 17, 21:52    Post subject: Reply with quote Print

dxdiag on the way

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veskale





Joined: 07 Dec 2017



PostPosted: Sun, 10. Dec 17, 01:04    Post subject: Reply with quote Print

Thread can be closed.
Was bitdefender how prevent x rebirth to write in document directory. After allow write everything is working.
Thank you for the time spending in the bug request.

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rboerdijk
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Joined: 11 Jan 2013
Posts: 735 on topic
Location: The Neverlands
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PostPosted: Sun, 10. Dec 17, 19:36    Post subject: Reply with quote Print

Thanks for reporting back, even if the game will not crash anymore, this can help other running into the issue that their language selection isn't stored.

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