[4.20 release] XRVR Crash at starting

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JRYK
Posts: 11
Joined: Sun, 18. Dec 16, 04:28

[4.20 release] XRVR Crash at starting

Post by JRYK » Sun, 30. Jul 17, 11:55

X rebirth VR edition stop working at starting with messages below:

A fatal error has occurred and X cannot recover:
vkEnumerateInstanceExtensionProperties(NULL,&count,
NULL)Failed with err -3
(c:\dev\x4_r2d2\X4\xgfx/be/vulkan/layerhelpers.h,154)
Version: 4.20 - Code revision 243695

Please inform EGOSOFT GmbH technical support.


and my environment is:
CPU : i7 2600K
GPU : GTX-1080
MEM : 24GB
OS : windows 10(64bit)

rboerdijk
EGOSOFT
EGOSOFT
Posts: 992
Joined: Fri, 11. Jan 13, 15:26

Post by rboerdijk » Sun, 30. Jul 17, 12:13

>X rebirth VR edition stop working at starting with messages below:
It stopped working... so that implies that it did work before ?
Did you make any changes recently, that might narrow down the issue?

Generally, make sure you are on the very latest drivers. Our game is Vulkan-based and even 1-2 months old drivers can cause problems. One customer had success reinstalling his nvidia-graphics drivers and "resetting" some custom changes.

Notes: Code -3 means VK_ERROR_INITIALIZATION_FAILED.

JRYK
Posts: 11
Joined: Sun, 18. Dec 16, 04:28

Post by JRYK » Mon, 31. Jul 17, 12:57

Thank you to your quick reply.

>>X rebirth VR edition stop working at starting with messages below:
>It stopped working... so that implies that it did work before ?
>Did you make any changes recently, that might narrow down the issue?
Excuse me. It doesn't work from first time, so there are no successful launch.

>Generally, make sure you are on the very latest drivers. Our game is Vulkan->based and even 1-2 months old drivers can cause problems. One customer >had success reinstalling his nvidia-graphics drivers and "resetting" some >custom changes.
I try reinstalling drivers and X rebirth VR, but it still not works.

I'll try another way. Thank you.

merlin3776
Posts: 14
Joined: Sat, 9. Apr 11, 16:26

Post by merlin3776 » Tue, 1. Aug 17, 19:35

I have the same problem. Similar error message with "Code revision 243618"

The drivers are up to date.
My System:
I5 - 4670K
Asus GTX 980 Ti Strix OC
16 GByte Ram
Gigabyte Z87 D3HP Motherboard
Windos 10 64bit (Version 1703)

Any Idea how to solve the problem?

rboerdijk
EGOSOFT
EGOSOFT
Posts: 992
Joined: Fri, 11. Jan 13, 15:26

Post by rboerdijk » Thu, 3. Aug 17, 21:31

Summary: It basically means Vulkan cannot find your graphics card, due to issues with the graphics driver. A simple driver re-install may _not_ be sufficient to get it working again.

For reference for other customers with this issue, see this thread with a possible solution for err=-3.
https://forum.egosoft.com/viewtopic.php ... 90#4669990

JRYK
Posts: 11
Joined: Sun, 18. Dec 16, 04:28

Post by JRYK » Wed, 9. Aug 17, 12:28

I uninstalled drivers with DDU and old vulkan runtimes.
It makes XRVR launch sucessfully.

I think that some registry keys might cause ploblem.

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