Crash During Save

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papirus
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Crash During Save

Post by papirus » Thu, 19. May 22, 17:38

After some hours of game (about 50) it started to crash during save.

I tryed to dig into crash dump file, only got to know is error is not tied with hardware - its something like 'ToggleDrones' shown in debug crashdump.

Crash dump is:
https://drive.google.com/file/d/1wKnDkl ... sp=sharing

Imperial Good
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Re: Crash During Save

Post by Imperial Good » Thu, 19. May 22, 18:03

I would suggest providing the other requested information such as dxdiag and vulkan info, and preferably the last save before it started crashing.

Are you using mods? If so it is likely caused by those.

If your system is low on main memory (<16 GB RAM) then some people reported in the past that X4 could crash with an out of memory error during save of complex game states.

papirus
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Re: Crash During Save

Post by papirus » Thu, 19. May 22, 18:23

Will provide dxdiag and vulkan later (now not near game computer). Not using mods, but game counts as modified (same happened for many people). Modification happened during gameplay, look like cause not of special user behaviour.

About memory - its 16 Gb, also game not using much of it - usually about 8-10 Gb. Also, crash happened second time, first time i just ignored it, loaded previous save and continue playing, so look like its not memory issue.

Previous save was taken about 5-10 minutes (autosave). Will also provide it later. Not sure, how it can help due non-repetative nature of bug.

papirus
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Re: Crash During Save

Post by papirus » Thu, 19. May 22, 19:29

game version: 5.10
no mods, but save counts as modified (appeared during usual gameplay)
dxdiag: https://drive.google.com/file/d/1bXHvPF ... sp=sharing
vulkaninfo: https://drive.google.com/file/d/1oSdcGo ... sp=sharing
previous autosave: https://drive.google.com/file/d/13ya73S ... sp=sharing

Imperial Good
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Re: Crash During Save

Post by Imperial Good » Thu, 19. May 22, 22:49

Although likely unrelated, your CPU is below the minimum requirements. At the very least performance such as save and load time will be very poor (many minutes).

papirus
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Re: Crash During Save

Post by papirus » Thu, 19. May 22, 23:07

Yes, CPU and whole computer are old, but X4 and any other games still playable, saving lasts about 30 seconds, loading - yes, some minutes.

Alan Phipps
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Re: Crash During Save

Post by Alan Phipps » Thu, 19. May 22, 23:33

One thing I find strange is that your graphics card only has the minimum of 3 GB VRAM needed to play X4, but your system has only allocated 1 GB of your 16 GB system RAM as graphics shared memory. It's almost as if your graphics card thinks it is on a 32 bit OS system rather than Win7 x64 - are you sure you have the right graphics driver? Or do you normally use RAM-heavy applications in the background?
A dog has a master; a cat has domestic staff.

papirus
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Re: Crash During Save

Post by papirus » Thu, 19. May 22, 23:38

Don't know exactly, i installed recommended last version nvidia drivers. Not tryed to know more about this and did not anything special for increasing video memory. Also not using any RAM-heavy applications in the background.

Imperial Good
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Re: Crash During Save

Post by Imperial Good » Fri, 20. May 22, 01:35

Alan Phipps wrote:
Thu, 19. May 22, 23:33
One thing I find strange is that your graphics card only has the minimum of 3 GB VRAM needed to play X4, but your system has only allocated 1 GB of your 16 GB system RAM as graphics shared memory. It's almost as if your graphics card thinks it is on a 32 bit OS system rather than Win7 x64 - are you sure you have the right graphics driver? Or do you normally use RAM-heavy applications in the background?
Looks like they accidently used the 32bit version of DXdiag rather than the 64bit version. Their OS is 64 bit as mentioned in the listing, just the listing tool was the 32bit one so reported 32bit appropriate values.

Code: Select all

     DxDiag Version: 6.01.7601.17514 32bit Unicode
Please reupload the listing from the 64bit dxdiag tool as that is more relevant to X4.

papirus
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Re: Crash During Save

Post by papirus » Fri, 20. May 22, 12:47

Strange, dxdiag.exe used 32 bit version by default, but also allows to switch it to 64 bit

64 bit dxdiag:https://drive.google.com/file/d/1gtjX3W ... sp=sharing

Alan Phipps
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Re: Crash During Save

Post by Alan Phipps » Fri, 20. May 22, 14:33

Thanks. The odd things now are that your card's VRAM seems to have gone up from just 3GB to nearly 4GB and that the DxDiag graphics memory figures don't add up - normally the first entry is the sum of the other two:

Display Memory: 3689 MB
Dedicated Memory: 3950 MB
Shared Memory: 3835 MB

Still, I don't think any of this is relevant to your issue now but may just be an oddity of Win7 and DxDiag. :gruebel:
A dog has a master; a cat has domestic staff.

user1679
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Re: Crash During Save

Post by user1679 » Sun, 22. May 22, 10:11

papirus wrote:
Thu, 19. May 22, 23:38
Don't know exactly, i installed recommended last version nvidia drivers. Not tryed to know more about this and did not anything special for increasing video memory. Also not using any RAM-heavy applications in the background.
This may be a long-shot since GPU shouldn't effect saving but... if you're using the 473.62 drivers on Win 7, try rolling back to 472.12. In another thread I was experiencing GPU driver crashes
with the newer drivers. nVidia no longer supports windows 7 so any driver after 472.12 is only "security fixes" but both 473.04 and 473.62 caused my system to crash with GPU errors.

Here is a link (english) to the 64-bit 472.12 driver for your card / OS (click "supported products" to verify): https://www.nvidia.com/download/driverR ... 0551/en-us


You can also try installing the "Platform Update for Windows 7" which back-ports a portion of the DirectX 11.1 libraries from Windows 8 to Windows 7 because full 11.1
is Windows 8 exclusive (it won't fix your DxDiag ram info, I have it on Win 7 and my numbers are wrong too):

Details:

https://techreport.com/news/23907/windo ... -features/
https://support.microsoft.com/en-us/top ... 8f7be8d9f6

Download:

https://www.microsoft.com/en-us/downloa ... x?id=36805

* The installer will tell you if you already have it installed

user1679
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Re: Crash During Save

Post by user1679 » Sun, 22. May 22, 10:31

Alan Phipps wrote:
Fri, 20. May 22, 14:33
Still, I don't think any of this is relevant to your issue now but may just be an oddity of Win7 and DxDiag. :gruebel:
It's a feature (bug) that MS wrote an article about in 2021:

Direct-X diagnostics tool may report an unexpected value for the display adapters memory
Microsoft is working to resolve this in future releases.
The article says "applies to Windows Server 2012" but it seems it applies to other OS versions.

papirus
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Re: Crash During Save

Post by papirus » Mon, 23. May 22, 19:25

@user1679, thanks! I will downgrade drivers, if things will go worst. 5.10 much more stable compared to 4.2, crashes are rare enough

user1679
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Re: Crash During Save

Post by user1679 » Tue, 24. May 22, 04:25

papirus wrote:
Mon, 23. May 22, 19:25
@user1679, thanks! I will downgrade drivers, if things will go worst. 5.10 much more stable compared to 4.2, crashes are rare enough
Just be aware that the 472.12 drivers (released 2021-09-20) do have some security risks which is why they released the 473.x drivers (released in 2022) for cards and OS they no longer support.
I personally rolled back to them because game stability is important and I don't see myself as a target of those attacks. I don't use Nvidia Omniverse and I don't run unknown software.


https://nvidia.custhelp.com/app/answers ... /a_id/5312
https://nvidia.custhelp.com/app/answers ... /a_id/5318

papirus
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Re: Crash During Save

Post by papirus » Mon, 30. May 22, 23:36

Maybe i finally found source of problem - it was steam overlay. It was disabled for X4, but looks like its not enough.

After disabling it completely for steam, found strange behavior of X4 during next run - it hanged up whole system, only hard reset helped.
But after restart, x4 run successfully and no crash happened during 20+ hours of playing.

So, looks like, steam overlay, being disabled for specific application, anyway can cause crashes and only disabling steam overlay at all may help.

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