Moved Home - New IP Address - Cant play X4 or update - Resolved.

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Kpla Keltak
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Joined: Mon, 22. Oct 18, 13:54

Moved Home - New IP Address - Cant play X4 or update - Resolved.

Post by Kpla Keltak » Mon, 24. Jan 22, 15:14

I have just moved house and now I cant play X4
I get a message saying I have to enable family sharing.
I also get a message saying i need to rename my PC, to the name it already has.
I tried enabling the latest beta and the password is not recognised - Invalid
can anyone advise how i can enable my game to run from this new IP Address

thanks in advance
SPA - Split Paranid Alliance
Death to Teladi and Boron
Enslave the rest

CBJ
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EGOSOFT
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Re: Moved Home - New IP Address - Cant play X4 or update

Post by CBJ » Mon, 24. Jan 22, 15:16

This is nothing to do with X4. Family Sharing is a Steam feature, and you'll need to contact them if you're having problems with it. At a guess your new IP address is not verified on your Steam account, so it thinks you're someone hijacking your account.

Kpla Keltak
Posts: 477
Joined: Mon, 22. Oct 18, 13:54

Re: Moved Home - New IP Address - Cant play X4 or update

Post by Kpla Keltak » Tue, 25. Jan 22, 18:30

CBJ wrote:
Mon, 24. Jan 22, 15:16
This is nothing to do with X4. Family Sharing is a Steam feature, and you'll need to contact them if you're having problems with it. At a guess your new IP address is not verified on your Steam account, so it thinks you're someone hijacking your account.
thank you, all sorted now.
SPA - Split Paranid Alliance
Death to Teladi and Boron
Enslave the rest

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